Resume of IT Specialist

Title
IT Specialist

Primary Skills
Desktop Laptop Server. Windows Mac Linux Solaris. Networking administration

Location
US-WI-Plymouth (will consider relocating)

Posted
Jan-23-07


Objective

My objective is to obtain a position within Information Technology where my 10 plus years of successfully progressive experience can be utilized to the best of my abilities.


October 2006-November 2006 Client Services Analyst - Froedtert & Community Health - Menomonee Falls, WI


Helped end-users having any computer related hardware or software problems for Froedtert & Community Health Information Systems.

Problems pertained to personal computing hardware, MS Windows desktop operating system, MS Office products, miscellaneous client access software and a variety of other software programs. Responded to questions regarding functionality, performance and availability of business applications running on the hospital's network.


- Answered phones in a professional manner and recorded all client requests for problem resolution, new hardware/software, or information within the Magic problem tracking system.


- Isolated problems and determined cause and action steps required to resolve the problem in the most effective manner.


- Routed accurate and detailed descriptions of unresolved problems to appropriate support staff in a timely manner.


- Demonstrated effective troubleshooting skills.


- Worked closely with other departmental support staff to maintain high levels of client satisfaction.


1984-2006 -- Mead Public Library

Systems Engineer -- PC Technician


I performed a combination of the following duties

- Installed upgrades to all Microsoft and other systems and configured software and database systems as required by users. I was on call 24/7. The Library had my number to call me anytime.

- Responded to the needs and questions of users concerning their access to the different software environments
- Worked closely with the outside vendor's staff to monitor, correct, report and document all errors.
- Analyzed existing systems and programming logic to provide more efficient machine operations or to identify difficulties, and revises the logic and procedures involved as necessary.
- Stays up to date on trends and developments within functional area of expertise.


I have experience with Capacity planning, Performance management, System recovery, DNS, DHCP, Active Directory, Group Policies, Apache Web Server Software, POP/SMTP/IMAP, Some Bash and Perl scripting, managed business critical systems. Responsible for PC install and updates.


I have had progressive working knowledge in:

- System Administration (Microsoft) at high level with over 100 users and Servers combined.
- I have over 3 years experience with Windows 2000 Server
- I have over 5 years experience with Internet Information Server
- Configuration and Administration
- Understanding of http 1.0 / 1.1 protocol
- Basic familiarity with security protocols (SSL; TLS; certificates; etc)
- Two year of experience with SQL Server 2000 Database Server Administration
- 1-2 years of experience with generation of T-SQL scripts and DTS Packages
- Knowledge concept of MTS/Component Services Configuration
- Functional knowledge of SQL
- Database performance & SQL tuning experience
- Practical implementation experience of schemas and stored procedures
- Understanding of core DB components, including replication
- Problem resolution duties
- Application Production Support Experience
- 5 years experience working in a support environment
- Practical knowledge of problem management tools


Environments and Platforms

WINDOWS 2000 & NT SERVER familiarity as I used over 5 years at the Library, with Excel.net & personally

INTERNET INFORMATION SERVER with the Library.

CONFIGURATION AND ADMINISTRATION

SECURITY PROTOCOLS

SQL


Tools and Utilities

VNC, VMWare, SSH, Spindisk, Norton Antivirus


Applications

Microsoft Office, WordPerfect Office, OpenOffice.org, Adobe Acrobat Professional, Adobe Photoshop Elements, Dreamweaver, Outlook, Mozilla (Thunderbird, Firefox), Eudora 6/7, Milestone Basis+ IP Surveillance Software, Microsoft Access, Epic and Magic.


Professional Experience

Systems Analyst

Performance management, System recovery, Technical documentation

PC Systems Analyst & Technician

Responsible for new hardware and software recommendations and installs, Vendor relations, Virus Definitions updates and maintenance of all pc's.

Certifications
None at the moment, though prepped for CompTIA A+ and desiring MS and Cisco certs.


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