Technical writer Resume

Title
Technical writer

Primary Skills
Skilled writer/analyst skilled with multiple tools

Location
US-GA-Woodstock (will consider relocating)

Posted
Sep-23-09

Senior level writer with more than 20 years of experience in diverse fields including computer software, Web and intranet content, corporate policies and procedures, pharmaceutical risk management, retail sales, and marketing. Proficient in analyzing processes and procedures, and recommending improvements. Adept at interviewing subject matter experts and communicating their knowledge to a wide range of users. Respected by peers for commitment to quality while successfully managing multiple priorities.

* Researched, designed and developed all documentation for launch and maintenance of complex enterprise software product with worldwide distribution.
* Collaborated with product developers to analyze product design and usability.
* Performed product testing.
* Managed corporate intranet and developed content.
* Reduced technical support costs by enhancing product documentation.
* Developed style guide to provide direction for clear, consistent corporate communications.

SKILLS

Experience using a wide variety of software including Word, Dreamweaver, WordPerfect, SnagIt, Acrobat, Outlook, PowerPoint, Visio, Flare (similar to RoboHelp), and Paintshop. Demonstrated ability to quickly master and implement new software.

MOST RECENT WORK EXPERIENCE

1991-2009 GT Software, Atlanta, Georgia

Product Development Technical Writer -- Researched, designed, and wrote documentation for launch of flagship product which contributed to multi-million dollar sales; the documentation included on-line help, installation guides, tutorials, users' guides, administrators' guides, and technical bulletins. Consulted with product managers and developers on design issues to ensure usability; performed product testing and recommended enhancements. Reduced calls to technical support by updating product documentation in response to customer comments.

Senior Technical Writer -- Managed corporate documentation requirements. Supervised two technical writers and the company's administrative staff. Developed corporate style guide. Content manager for 300+ page corporate intranet. Created marketing materials. Wrote company newsletter.

Technical Writer -- Updated documentation for existing software products (PC and mainframe). Collaborated with technical support to identify customer issues that could be resolved with documentation updates.

Product Services Specialist - Provided customers with technical support for mainframe and PC software. Researched, tested, and resolved customer problems. Trained customers in the use of software products. Performed system quality testing and recommended product enhancements.

Additional details and references available on request.

Certifications
See above


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