Resume of Sr Manager / Director Application Development / HRIS

Title
Sr Manager / Director Application Development / HRIS

Primary Skills
HRIS / PeopleSoft / ERP / Disaster Recovery / Operations / Production Support / Business Continuity Planning

Location
US-NH-Lyme (will consider relocating)

Posted
Jun-11-07

EXECUTIVE-LEVEL IT MANAGEMENT: Human Resources Information Systems (HRIS/HRMS)
• Advanced technical leader, developer, and planner with more than 13 years of combined experience spearheading creation and delivery of quality IT resources with a strong focus on HRIS/HRMS ERP systems.
• Build and skillfully coordinate cross-functional teams charged with all phases of project lifecycle, ensuring successful project completion on time, within budget, and in compliance with enterprise standards.
• Impact operational throughput, corporate bottom line, and business growth through expert alignment of technical resources with enterprise mission targeting diverse platforms and industries including healthcare.
• Effective in identifying and addressing operational discrepancies through design and implementation of technical solutions.



Disaster Recovery Planning Digital Identity/Identity Management Technical Support Reporting
Cost/Benefit Analysis Change Management Needs Assessment IT Architectures P&L
New Business Development Account Acquisition Budgeting/Forecasting E-Commerce
Risk Management Process Improvement Operational Streamlining Customer Service
Policy/Procedure Development Research Staff Management Strategic Planning
Business Analysis Post-Sales Support Proposal Development Payroll


PROFESSIONAL EXPERIENCE

PEROT SYSTEMS CORP., Anaheim, California 2004-2006
Global provider of IT services and business solutions to support business growth, operational streamlining, and customer service enhancements. Annual revenues total over $2B.

Senior Manager HRIS (Healthcare Group)
Command highly talented cross-functional team (30 members) charged with supporting 12 hospitals in a decentralized share service center, delivering HRIS and PeopleSoft Enterprise Resource Management support to client base. Spearhead development operations focused of HRIS infrastructures and hardware components, ensuring high levels of user performance within diverse technical platforms. Manage $4M P&L as well as contract/project resources ranging from proposals to staffing and product delivery. Oversee transition of projects to production support encompassing time/attendance, productivity solutions, staffing, identity management, and single sign-on. Deliver staff support and mentoring, troubleshoot escalated issues, generate strategic plans for future ventures, present financial/productivity reports, and support account management efforts.

• Drove successful expansion of business capabilities as well as enhancements in HRIS applications and PeopleSoft user performance.
• Sharpened and maintained enterprise systems supporting payroll, HR, compensation, benefits, and time/attendance with over 1,000 users and 22,000 active employees.
• Strategic planning to slash support expenditures by over $1M annually while maintaining top service quality through a staged downsizing of PeopleSoft support workforce from 18.5 to 10.5 resources.
• Boosted support capabilities through operational restructuring, successfully expanding services.
• Reduced outstanding incident/new request ticket queue by over 50% in 3 months.
• Facilitated upgrade planning of PeopleSoft 8.3 to 8.9 in through implementation of a system-wide governance plan encompassing streamlining of business procedures/processes.
• Established contingency plans for HRIS operations in conjunction with disaster recovery.

COMPLETEID INC., Carlsbad, California 2002-2004
Start-up provider of digital identity and identity management services to new businesses. Offerings included business development, product definition, and conceptualization of services.

Senior Advisor/Co-Founding Partner
Contributed to start-up and development of this organization, providing overall management of cross-functional teams charged with delivering a variety of professional services to client base. Liaised with customer groups in the strategic creation of products/services based on emerging digital identity protocols.

• Successfully fueled sales revenues by over $2M.
• Orchestrated client projects throughout application, e-Commerce, staffing, and organizational development efforts.
• Established a comprehensive methodology for new digital identity service offerings.

AVALANCHE TECHNOLOGY INC., Denver, Colorado 2001-2002
Start-up organization providing HRIS consulting, planning, and implementation services with a strong focus on PeopleSoft HRMS ERP and custom application solutions.

Director
Orchestrated enhancement efforts in the areas of service quality and client satisfaction through skillful management of HRIS client and alliance partner relationships. Directed HRMS, Financial & SA sales initiatives. Provided overall management of solutions implementation from strategic planning to tactical deployment.

• Rocketed sales revenues with the integration of business development and sales support operations.
• Established new revenue streams in the area of PeopleSoft solutions by cultivating new business relationships, negotiating mutually beneficial partnerships with Big 5 organizations, and developing new business proposals.
• Sharpened system delivery charged with PeopleSoft implementation projects.

CAMBRIDGE TECHNOLOGY PARTNERS, Phoenix, Arizona/San Mateo, California 1998-2001
International consulting firm acquired by Novell focused on providing professional IT services to diverse client base. Organization encompassed over 6,500 employees.

Associate Director
Primary leadership force of implementation and applications integration projects focused on PeopleSoft HRMS/HRIS and Student Admin ERP systems. Participated in e-Business and e-Commerce consulting efforts as subject matter expert. Coordinated research, identification, and utilization of new technologies.

• Served an instrumental role in conceptualization of new business plans by contributing to the Business Definition Group, delivering advanced methodologies, customer service/solution standards, and service level agreements.
• Led successful development and delivery of a leading-edge real estate and online mortgage portal.
• Coordinated development of production interfaces between CRM applications and BroadVision.

FIRST DATA CORPORATION, Boston, Massachusetts/Omaha, Nebraska 1993-1998
Leading global provider of electronic commerce and payment solutions serving 4.6 million merchant locations, 1,500 financial institutions, and millions of customers. Organization encompassed more than 33,000 employees generating over $10.5B revenues annually.
HRMS Department Manager-Card Services Group (1996-1998)
Directed staff members charged with system development and support of enterprise HR, payroll, compensation, training, and recruiting functions for the organization's largest global group (Card Services) encompassing 8 national units with over 100 corporate users and 40,000 employees.

• Revamped productivity and slashed errors in HRMS reporting with the introduction of improved operational processes/procedures.
• Eliminated legacy HRMS systems by upgrading platform to PeopleSoft, spearheading project lifecycle from data conversion to new system implementation.
• Headed custom development and configuration efforts targeting ERP applications, including external third party vendors such as Hewitt, Smith Barney, Dreyfus, Ceridian, ADP, and Travelers.

* * * * *

Note: Additional roles at First Data Corporation included Senior Developer and Business Analyst (1994-1996) and Senior Systems and Business Analyst (1993-1994). Details on request


EDUCATION/TRAINING

California Polytechnic State University, San Luis Obispo, California
• Bachelor of Science Studies in Computer Science and Computer Engineering

College of Desert, Palm Desert, California
• Associate of Arts in Computer Science/General Studies

Perot Systems
• Leadership Workshop introduction
• TLLS - Fundamentals of Leadership (I, II & III)
• International Team Working

The George Washington University Extension-School of Business and Public Management
• Project Management -- Professional Development Program, Managing Projects in Organizations

Cambridge Technology Partners
• Professional Development Courses in DigitalThink's e-Commerce Fundamentals, Core Leadership, and Facilitation

AFFILIATIONS

Healthcare Information Users Group, Customer Connection at PeopleSoft

Certifications
See above


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