Resume of Project Manager

Title
Project Manager

Primary Skills
Project Manager and Business Analyst

Location
US-NC-Charlotte

Posted
Aug-14-08


Career Summary
Information Technology Project Manager and Sr. Business Analyst with over 15 years experience in the Financial Services, Retail, and Energy sectors.

Qualifications

· Certified enterprise-wide Project Manager for Fortune 500 companies
· Business expertise in Finance, Marketing, Operations, Manufacturing
· Strategic and technical planner; critical thinker/problem solver; innovator
· Extensive Applications and Business systems implementer
· Dedicated to high quality processes using TQM and Six Sigma
· Technology solutions include Data Warehousing, BI, ERP, Retail Sales, POS, E-Commerce, Marketing, Salesforce, Product Development
· Highly effective in building/communicating project requirements with stakeholders and executives and managing technical development teams

Skills
· Project Management -- full SDLC, Waterfall, Agile, JAD, TQM, MS Project, Visio
· Modeling -- UML, Use Case, ERD, ERWin
· Detail design - DW, OLAP, BI, dashboards, KPIs, BPR, Sales, custom apps
· DW & ERP & BI -- SQL Server, Sybase, DB2, SAS, Oracle, ETL, PeopleSoft, GEAC, Cognos, Business Objects, Crystal, Access, Pilot, Platinum, SharePoint, Notes
· Software Dev. -- VB, .NET, C#, XML, ASP, JSP, C++, FoxPro, APL, SAS, Pearl
· Strategy, PM, BA development, QA testing, training, deployment, change management, integrations, SOX

Work History
AVP & PM, Field Systems CPI Corp., Charlotte, NC, '02 to Jul '08
Consultant/PM & Branch Partner Titan Technology, Columbia, SC, '98-'02
Director & PM, Financial Sys & Rep WellPoint, Woodland Hills, CA, '93-'98
VP Marketing Business Development IBC, Philadelphia, PA,'90-'92
Sr. Director, Statistical Control & Reporting BCBS of Texas, Dallas, TX

Education / Associations / Training
· Univ. of Texas Austin, TX Business Administration
· Certified in Project Management and member of PMI and Metrolina chapter
· Certified in Total Quality Management
· Six Sigma Green Belt (certification completion Aug 08)
· FLMI - IT track
· SoA and CPA exams

JESS NICASTRO Page 2

Key Accomplishments

CPI Corp. Charlotte, NC 2002 to present
AVP and PM, Field Systems
Managed the systems used by all 2500 stores. Served as PM for enterprise projects in support of key marketing, operational, and manufacturing initiatives. Coordinated strategy alignment, requirements, modeling, UAT, field training and deployment and directly supervised developers and testers using C++, ASP, .NET, C#, FoxPro using SQL Server on a wide range of hardware, OS, and network platforms.
· Achieved a 58% growth by implementing a new integrated studio system, which included digital camera photography, custom sales screens, and a custom POS system. This included special support for expansion to Germany, UK, Mexico and Canada.
· Improved accuracy and timeliness of critical software updates by 27%. This included development of a new QA testing methodology resulting in zero defect deployments.
· Created the first inter-departmental product-change process, which included new departmental websites and workflow processes resulting in 20% faster time-to-market.

Titan Technology Columbia, SC 1998 to 2002
Consultant, Project Manager, & Branch Partner
Sr. Consultant and PM for various client projects. Managed consultant support on client projects.
· Implemented a new knowledge management portal for SCANA Corp., which increased automated information access and workflows over 50%. Served as overall PM and BA and worked with all key department heads and plant managers to align strategy, develop business requirements, and functional specifications. Managed development team and worked with DBAs to develop the system architecture and technical specs. Platform was SharePoint, VB/.NET, and SQL Server. Developed training and deployment plans and assisted with rollout.
· Successfully integrated the ERP Financials, HR, and Procurement modules for SCANA Corp. and PSNC Corp. using PeopleSoft and GEAC. Served as overall PM and BA between both organizations. Developed a methodology to assess needs and evaluate best fit for the combined organization. Developed the detail WBS including schedules, resources and budget.
· Created a DW and Business Objects system design for BCBS of South Carolina.
· Developed a Content Management strategy for Colonial Life and a detail plan for implementing Interwoven.
· Created a B2B strategy plan for Vulcan Chemicals showing the costs/benefits associated with integrating into emerging e-commerce supply chain portals.
· Developed a new retail sales e-commerce system for SCANA Corp., which resulted in over 50,000 new natural gas customers in the first 60 days of deregulation.

WellPoint Woodland Hills, CA 1993 to 1998
Director and PM, Financial Systems and Reporting
Managed the corporate data warehouse and reporting systems and for coordinating the integration of all backend systems during several acquisitions. Responsible for reporting the official enrollment and utilization statistics to shareholders.

JESS NICASTRO Page 3

· Implemented a new client-server Actuarial and Underwriting data warehouse and a web based decision support system. This was expanded to support the entire Corporation and the EIS/BI system and supported business growth through several acquisitions from $2B to $6B in revenues. Co-managed business analysts and developers. Environment was Sybase IQ, Cognos PowerPlay/Impromptu, Crystal, and Pilot EIS.
· Automated the official enrollment reporting process used for internal and external reporting including a new DOI statutory reporting process that supported all 50 states. This improved the closing by 40% and allowed better analysis of the 4M members gained through expansion.

IBC Philadelphia, PA 1990 to 1992
VP Marketing Business Development
Managed the Market Research, Market Planning, Salesforce Systems, New Product Development, Senior Markets, and Client Reporting functions with a staff of 25 and a budget of $3M.
· Pioneered an industry-recognized Marketing and Sales Force automation system. Field rep productivity increased over 20%, calls to new and existing clients increased over 50%, and new selling strategies were enabled.
· Managed an enterprise-wide project to design, develop, and implement a new product development process, which incorporated newly adopted TQM processes.
· Coordinated the development of Point-of-Service, LTC, and Wellness products as well as significant enhancements to 3 other products resulting in a 40% increase in the retention of large accounts.
· Redesigned the client reporting system and implemented a consultative selling process contributing to a 40% improvement of large account retention and sales of new accounts.
· Developed a marketing plan and focused selling strategy resulting in a 110% increase in new sales.

BCBS of Texas Dallas, TX
Sr. Director, Statistical Control and Reporting
Responsible for the actuarial and underwriting data systems and for preparing the official corporate analytical reports each month.
· Created the first data warehouse and decision support system, which resulted in the availability of new analytical methods, and productivity savings of over 38% for Actuarial and Underwriting. The system was expanded to become the first enterprise DW/BI system resulting in new analytical opportunities in Executive, Medical and Marketing.
· Initiated the first corporate statistics report including key performance indicators (KPIs) for the company, which resulted in margins and earlier rate stabilization in the underwriting cycle, with a 5% improvement.
· Developed process improvements for calculating corporate reserves and forecasting resulting in improved margins critical for avoiding insolvency. These methods were recognized by outside experts and used by other companies.

Certifications
certified in PM and TQM


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