Resume of Technical Manager

Title
Technical Manager

Primary Skills
Manager with20+ years of experience directing cross-functional teams of technical experts.

Location
US-AL-Huntsville

Posted
Aug-24-07

EXECUTIVE PROFILE
Manager with over twenty years of experience directing cross-functional teams of technical experts to analyze systems and processes and implement infrastructure improvements. Recognized for leadership in project planning, scheduling, prioritization, contingency and risk planning, work assignments, and definition of scope for enterprise information systems projects. Demonstrated ability to focus on high-payoff improvements that achieve immediate bottom-line benefits. Proven track record of success in developing solutions that improve the efficiency of IT and business operations.

CAREER ACHIEVEMENTS
* Designed and implemented the Windows 2003/Exchange 2003 Migration from Novell/NDS for PEO Tactical Missiles. The original project was estimated by an outside vendor at a cost of 1.3 million dollars and a completion date of seventeen months. I was brought in to assess this estimate and after review, was assigned the project. I redesigned the project and increased the scope. As a result, we completed the project in four months at a cost of $200,000 dollars. The team was awarded medals and commendations.
* Designed and implemented the Windows 2000/Exchange 2000 Migration from Novell GroupWise for seventy locations in fifteen countries. These included over three hundred servers in a large enterprise environment with Mainframes for manufacturing support.
* Designed and implemented the Windows 2003 Exchange 2003 Migration from Windows NT 4.0/Exchange 5.5 for 3700 users with zero down time and zero lost work hours in a 24/7, 365 day environment.
* Designed and implemented business continuity and disaster recovery plans for Continuation of Operations (CO-OP).
* Received five awards in three years of service for my efforts, which included cost savings, technical excellence, and customer support.

PROFESSIONAL BACKGROUND
SAM (Service Account Manager) - 2006 - Present
IBM, Huntsville, AL
As NASA Data Center Systems Manager, I am responsible for all aspects of Mid-Range Systems within the Huntsville NASA Data Center. I assess the information system's needs, as well as, plan, budget, and create project plans and presentations for customers.

Manage a staff of 35+ people with various disciplines and responsibilities. I use my background as an instructor to create presentations for non-IT people to assist them in making informed decisions based on their business needs.
* Plan and develop policies and procedures for computer operations according to ITIL specifications.
* Meet with subordinate supervisors to discuss progress of work, resolve problems, and ensure that standards for quality and quantity of work are achieved.
* Cost accounting, scheduling, performance monitoring, reporting and staffing of projects.
* Adjust hours of work, priorities, and staff assignments to ensure efficient operation, based on workload.
* Develop policies and procedures related to network hardware and software acquisition, use, support, security, and back-up.
* Work with prime and sub contractors to guarantee customer satisfaction.
* Work with direct reports to ensure IDP, PBC, and CV Wizard are submitted correctly and on time.
* Work on bids and proposals related to the contract
* Work on PMR for contract.

Director of Information Technology - 2002 - 2006
Belzon, Huntsville, AL.
As Director of IT for Belzon, I was responsible for all aspects of IT projects, assessing the information systems needs, as well as, choosing the appropriate technology. I then planned, budgeted, and created project plans for presentations for customers and internal personnel.

Used my PMI Training to keep projects on track and on budget. Using my background as an instructor, I created presentations for non-IT people to assist them in making informed IT decisions that met their business needs.
* Planned and developed policies and procedures for overall computer operations.
* Met with subordinate supervisors to discuss progress of work, resolve problems, and ensure that standards for quality and quantity of work were achieved.
* Cost accounting, scheduling, performance monitoring, reporting, and staffing of projects.
* Adjusted hours of work, priorities, and staff assignments to ensure efficient operation, based on workload.
* Developed policies and procedures related to network hardware and software acquisition, use, support, security, back-up, and restoration.
* Written and oral communications, including Microsoft Project and Project Server.
* Staff supervision (experience in managing large, cross-discipline groups).
* Reviewed daily logs and hand reports.
* Evaluated proposed data processing projects to assess adequacy of existing hardware.
* Supervisor of 60+ people with nine direct reports.
* Responsible for a four million dollar IT Budget that grew an average of twelve percent each year.

Senior Systems Designer - 2001 - 2002
Sanmina - SCI, Huntsville, AL.
Designed standards for all plants including hardware/software purchases. Designed disaster recovery and roll-back plans for plant operations. Supervised personnel in day-to-day activities and coordinated support calls. Used BMC Patrol, Dell Open Manager, and Compaq Insight Manager to automate error detection and correction in the data center.
* Designed and implemented the Windows 2000/Exchange 2000 Migration from Novell GroupWise for seventy locations in fifteen countries, including over three hundred servers in a large enterprise environment with Mainframes for manufacturing support.

Senior Technical Trainer - 1998 - 2001
ExecuTrain of Huntsville, Huntsville, AL
Instructed in all aspects of Microsoft Windows NT/2000: Exchange/SQL/Visual Basic/Office, as well as, General Information Technology Courses with students of varying skill levels and aptitudes.
* Headed up projects of varying sizes for clients both internal and external.
* Maintained a high satisfaction level (Avg. 6.91/7).
* Designed the Windows 2000/Exchange 2000 Migration Plan and Implementation for twenty-six sites in eleven states.

Information Site Specialist - 1994 - 1998
NOVA Chemicals, Decatur, AL.
Supported the entire site, interacting with all users with various skills and knowledge of computers. This included UNIX and mainframe systems that controlled and monitored plant processes.
* Migrated DEC PathWorks system to Windows NT
* Migrated users from Windows for Workgroups to Windows 95 and NT Workstation.
* Planned and Implemented SMS, Outlook, and CITRIX Projects.
* Worked on plant-wide SAP implementation, which was completed with zero down time and zero loss of production.
* Received five awards in three years of service for my efforts in cost savings, technical excellence, and customer support.

EDUCATION
B.S., MIS - 2006
Kennedy-Western University, Huntsville, AL
GPA: 3.85. Obtained my Bachelors in Management of Information Systems.

Certificate, Computer Science - 1981
Control Data Institute, Southfield, MI
GPA: 3.5. I graduated with honors. I worked with all areas of hardware and software on Mainframes, Minis, and Microprocessors. I was given an award for instructing other students in mechanical and electrical theory. I showed reliability by having perfect attendance.

AFFILIATIONS
* Member, PMI (Project Management Inst.), Huntsville, AL. North Alabama Chapter, I am currently a member in good standing with PMI.
* Member, itSMF, Nashville, TN. itSMF USA is the United States chapter of the ITSMF international organization which has over forty chapters. Based on the ITIL framework which was developed in the 1980s, IT Service Management has expanded to support and promote other Service Management frameworks, such as ISO20000, COBIT, BS17799, PRINCE2, Six Sigma.

CERTIFICATIONS
* ITIL (Foundations), ITIL. Information Technology Infrastructure Library
* ITIL (Service and Delivery), ITIL . Information Technology Infrastructure Library
* MSCE, Microsoft. Microsoft Certified Systems Engineer
* MCSA, Microsoft. Microsoft. Microsoft Certified Systems Administrator
* MCT, Microsoft. Microsoft. Microsoft Certified Trainer
* MCP, Microsoft. Microsoft. Microsoft Certified Professional
* MOUS, Microsoft. Microsoft Office User Specialist
* MCP+I, Microsoft. Microsoft Certified Professional + Internet
* CCNA, Cisco. Cisco Certified Network Associate
* I-Net+, Comptia. Internet Technologies Certification from Comptia
* Network+, Comptia. Networking Technology from Comptia
* A+, Comptia. Hardware/Software Certification from Comptia.
* Site Designer, CIW. Certified Internet Webmaster - Site Designer
* Professional, CIW. Certified Internet Webmaster - Professional
* Certified Instructor, CIW. Certified Internet Webmaster - Certified Instructor

TRAINING
* Project Management Course, PMI, Birmingham, AL. Forty hours of instruction on passing the PMI exam.
* CMMI - SE/SW Fundamentals, CMMI , Jacobs Sverdrup. Eight hours of instruction on CMMI processes.
* System Administrator Security Course, U.S. Army, Redstone Arsenal. Forty hours of instruction on U.S. Army System Security and Management of Enterprise Systems.
* Network Manager Security, U.S. Army, Redstone Arsenal. Forty hours of instruction on U.S. Army System Security and Network Management of Enterprise Systems.
* Blade Center Workshop, IBM, Chicago, ILL.. Forty hours of instruction on configuration, maintenance, and installation of IBM Blade Center Systems

HONORS
* Missiles and Space - Enterprise Architect, U.S. Army Missile and Space, Redstone, Arsenal 2005. Received an honor for my design work on the Army Active Directory integration. I received an Army coin that was awarded to me by the General of Missiles and Space Command.
* Aviation - Enterprise Architect, U.S. Army Aviation, Redstone Arsenal, AL. Received honor for my work on the Army Active Directory integration and the design work that I performed. I received an Army coin that was awarded to me by the CIO of Army Aviation Command.
* Operations Manager, National Tech Team, Dearborn, MI. Received letter of commendation from Ford Motor and CEO of National Tech Team for efforts to help make the desk run more efficiently.

Certifications
See above


You must be logged in and have a current resume access subscription. Login or Register »

View all resumes in US-AL-Huntsville »
View all resumes in US-AL »

View other Technical Manager resumes, IT Manager resumes