Software Developer Resume

Title
Software Developer

Primary Skills
C++,C#,SQL,VBA,VB.NET,Visual Studio 8,Vault,XML

Location
US-TX-Cedar Park

Posted
Jun-11-09

SUMMARY
A resourceful and goal-minded technology professional with demonstrated expertise in applications development, database management, software/hardware, call center management and technical support. An adaptable problem solver who seeks challenges as opportunities to expand skill sets. A task-oriented, analytical thinker who remains efficient and logical. Results-oriented and objective, quickly adapts to change to maintain an environment of success.

EDUCATION
UNIVERSITY OF TEXAS AT TYLER, Tyler, Texas
B.S., Mathematics and Computer Science, 2004

TYLER JUNIOR COLLEGE, Tyler, Texas
A.A., Computer Science, 1998

EXPERIENCE
National Oilwell Varco -- Martin/Decker Totco, Cedar Park, Texas
Associate Software Engineer, 2006-2009
Wrote, modified, and debugged software for client applications. Used source debuggers and visual development environments. Wrote code to create single-threaded or user interface event driven applications, either stand-alone and those which access servers or services. Tested and documented software for client applications. Coordinated build schedules and scripts for department. Maintained source control repositories and their branching and labeling schemes.

SUDDENLINK COMMUNICATIONS, Tyler, Texas
(Purchased from Cox Communications)
Business Analyst, 2006
Develop and support of Call Center reporting both in a static as well as ad hoc environment. Use database technologies spanning AS/400, Oracle and SQL Server 2000 implementations to mine data and serve reporting applications. Maintain and produce reports through web technologies including an IIS server using HTML and ASP. Work with call data from an Aspect Automatic Call Distribution system and related information.

COX COMMUNICATIONS, Tyler, Texas
Programming Data Specialist, 2004-2006
Built and maintained custom applications and tools to support departmental data requirements. Devised new methods and procedures. Identified areas for improvement in accuracy and efficiency. Assembled and maintained in-house database that dramatically improved information availability and was requested by other departments. Provided information technology mediation and research to solve unique departmental challenges.

Technical Support Team Lead, 2003-2004
Managed advanced troubleshooting, customer escalations, training and mentoring of high-speed Internet and cable support representatives. Monitored agent quality, service change auditing and recording call flow statistical data. Routinely called upon to manage call center floor in supervisory capacity.

Customer Care Representative Technical Support, 2000-2003
Responded to complex customer inquiries regarding service delivery, outages, component level issues and other technical problems. Accepted and responded to customer inquiries regarding sales orders, billing and service availability. Provided support through Kana, an e-mail and online support system. Routinely called upon to act as point of contact for technical support agents when team lead/supervisor was absent from department.

AFFILIATIONS
Association for Computing Machinery (Current)
Mathematics Association of America (College)
Epsilon Delta Phi Computer Science Honor Society (College)

Certifications
See above


You must be logged in and have a current resume access subscription. Login or Register »

Resumes in Cedar Park, TX | Resumes in Texas

View other Software Developer resumes, Programmer / Developer resumes