Technical Writer Resume

Title
Technical Writer

Primary Skills
Technical Writing

Location
US-VA-Washington DC

Posted
May-14-09

Career Goal:

To obtain a challenging technical writing position that utilizes my technical writing, engineering, and client service skills.

Skills Summary:

• Ability to understand complex ideas and communicate them to both customers and colleagues in a clear and concise manner.
• Skilled in producing quality user manuals, system documentation, training manuals and materials, and other technical documentation.
• Ability to create and edit graphics in all formats to enhance the layout of various technical documents.
• Possess working knowledge of Software Development Life Cycle and software development practices.
• Possess strong analytical, research, and problem-solving skills.
• Excellent inter-personal, written and oral communication skills.
• Ability to work independently with little supervision as well as a team-player.
• Effective project management skills.
• Proven ability to establish and cultivate relationships with key customers within the government and law enforcement communities.

Technical Skills Summary:
Languages: C/C++
Software: MS Visual Studio, Matlab, Visio, MS Office (Word, Excel, PowerPoint, Access, Project), Sourcesafe, Perforce, Photoshop.
Legal: Lexis-Nexis, Westlaw

Professional Experience:

Technica Corporation, Dulles, VA August 2008 -- November 2008
Technical Writer
Provided technical documentation support for all stages of large-scale network installations for the Defense Information Systems Agency.
• Wrote, reviewed and edited program and project charters for consistency, grammar, spelling punctuation, formatting and technical content.
• Reviewed and edited user manuals, installation guides, and other technical documents for consistency, grammar, spelling punctuation, formatting and technical content.
• Reviewed and edited CMMI Level 2 documentation.
• Briefed new employees on the company's documentation standards, policies, and procedures.


ETI A/S, Nr. Sundby, Denmark 2003-2004
Junior DSP Engineer
Assigned to work at company headquarters for a year in order to obtain in-depth knowledge of company software and hardware products, in order to better serve customers in the North American market.
• Worked closely with senior engineers to research and develop new signal processing algorithms to solve digital demodulation issues, including improving current software code.
• Obtained in-depth knowledge of signals analysis and characterization methods.
• Worked with support department to improve release-testing and issue tracking procedures.
• Customer point of contact on outstanding software and hardware problems.

ETI Engineering, Chantilly, VA 2002 -- 2003
Junior DSP Engineer
Assisted senior engineers in designing and developing data analysis hardware and software products for the federal government and law enforcement community. This included managing and coordinating development projects between different departments.
• Customer point of contact for several key development projects.
• Worked with sales, marketing, project and support divisions to provide technical assistance for project proposals, documentation and customer meetings.
• Provided on-site training to customers for company software and hardware products, including writing training materials, course outlines and scheduling.
• Wrote and edited installation and user manuals for company proprietary hardware and software products.
• Provided customers with software maintenance and technical support when needed, as well as answered their technical questions relating to company products.
• Wrote and edited software code which was integrated with existing software code.
• Researched telecommunications and internet protocols such as TCP/IP, V.90 and V.92.
• Tasked with administrating company software management tools.
• Worked with support and development departments to create test lab for release-testing and product demonstrations for customers.
• Responsible for software and hardware release testing to ensure data integrity and documenting any resulting issues.


Education:

George Mason University 2006-2007
Office of Continuing Professional Education
Paralegal Certificate Course

George Mason University 2004-2006
Volgenau School of Information Technology and Engineering
Coursework in Software Engineering
George Mason University 1999-2003
Volgenau School of Information Technology and Engineering
B.S. Electrical Engineering

Northern Virginia Community College 1996-1999
A.S. Mathematics

Other:
• Active Secret Clearance
• Held Secret Clearance, 2001-2004
• Held NATO Clearance, 2003-2004

Certifications
Paralegal Certification


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