Resume of IT Director

Title
IT Director

Primary Skills
IT DIRECTOR with extensive knowledge of Linux server infrastructures.

Location
US-LA-Shreveport

Posted
Mar-19-08


Background Summary

IT DIRECTOR with extensive knowledge of Linux server infrastructures. Extensive project management experience including planning, design, implementation and maintenance. Extensive general management experience for day-to-day processes and systems.

Related areas of expertise are:
* Quality Control.
* Productivity Improvement.
* Cost Reduction Programs.
* Research and Development.
* Customer Support.

Experience

Nationwide Internet
since 2005
Director, Information Systems Group (IT)
* Responsible for personnel across the country.
* Assist President with many day-to-day operating projects.
* Responsible for IT infrastructure planning and implementation.
* Key in most R&D projects.
* Helped build new products to increase sales.
* Provide IT recommendations based on business need.
* Manage the server infrastructure for the entire organization including server clusters and data stores for email, DNS, PPP authentication, web hosting, databases, etc.
* Manage enterprise database for billing and accounting software.
* Manage LAN workstations and domain controllers (Windows).
* Responsible for controlling expenses in the organization as a whole with a focus in the IT department.
* Responsible for performing financial, cost/benefit and cause and effect analysis in every facet of the organization. This included evaluating new and current product lines, evaluating existing market presence as well as analysis of processes.
* Interim call center director. Managed call statistics, daily schedules, facilities to maintain service levels for 100,000+ internet and VoIP customers.
* Manage hiring & training of new personnel.
* Manage profitability audits of company vendors.
* Point/Key principal on all IT and many organization wide projects and initiatives.

Nationwide Internet dba ShreveNet, Inc.
2004-2005
Senior Network Administrator
* Responsible for entire network and server infrastructure in Louisiana market including email, DNS, PPP authentication, web hosting, databases, RAS servers, network monitoring and network integrity.
* Network experience includes Cisco routers, Cisco and Serveriron switches, Cisco Pix. Managed connectivity for PPP/RAS, Ethernet, T1, DS3, DSL, 802.11 wireless (fixed and ubiquitous).
* Responsible for managing expenses with accounting monthly.

ShreveNet, Inc.
2002-2004
Assistant Network Administrator
* Tier 3 support; first support contact for escalations.
* Assisted senior administrator with tasks including all responsibilities of the senior administrator.
* Responsible for managing expenses with accounting monthly.

ShreveNet, Inc.
1999-2002
Technical Support Specialist III
* Level 1 and 2 support including PPP, DSL, wireless, web hosting, T1, ISDN (all support areas for Internet customers).

Louisiana Tech University - Business Dept.
1998-1999
Lab Monitor
* Monitored computer lab.
* Assisted students and faculty with computers.
* Troubleshoot software and hardware problems.

Checkers
1996-1998
Manager
* Responsible for all operations of one store.
* Responsible for staffing.
* Helped increase sales during tenure.

Education

B.S. Computer Information Systems, Louisiana Tech University

Skills

* Project Management.
* Knowledge of P&L.
* Knowledge of Payroll and HR.
* Ability to build new processes to improve organization efficiency or increase sales.
* Ability to train personnel.
* Perl, PHP, HTML, Javascript, database design, implementation & maintenance for both the web and non-web environment.
* Windows 2000/20003 Server and most related software including Exchange (2000/2003), Active Directory, SQL Server and Blackberry Enterprise Server for Exchange.
* Extensive Windows 9x, ME, 2000, XP and Vista experience.
* Extensive Office (97,2000,XP,2003,2007) experience.
* Very Knowledgeable with Mac OS X and related applications.
* Linux including RedHat, CentOS, Debian, including typical server software like qmail, courier-imap, ftp and sendmail.
* Experience with many other desktop and server software. Please ask.
* Cisco VoIP & Asterisk experience.
* Cisco IOS and Mikrotik style routing experience.
* 802.11x and RF experience.
* Strong SQL experience/knowledge.
* Some experience in Visual Basic and COBOL.
* Project Management.
* Cost Reduction and Analysis.
* Strong interpersonal and communication skills.
* Educated in Management theory and tactics. Adjusted education for practical use.

Certifications
See above


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