Resume of Enterprise Messaging Manager

Title
Enterprise Messaging Manager

Primary Skills
Provide leadership and strategic direction for enterprise messaging and collaboration infrastructures

Location
US-CT-Oxford

Posted
Mar-31-08

SUMMARY

Results oriented Information Technology Professional with 15 years of experience managing, motivating, and leading global teams to assess, select, implement, and maintain high quality solutions

• Provide leadership and strategic direction for enterprise messaging and collaboration infrastructures
• Hands on experience with all aspects of systems integration including defining requirements, budgeting , design, implementation, and support
• Excellent written, oral, presentation, and negotiation skills
• Effective communication skills with executives, business partners, vendors, and customers
• Responsible for a global messaging security strategy across dynamic environments worldwide
• Served in a PMO capacity overseeing the efforts of multiple project managers, for diverse infrastructure projects


PROFESSIONAL EXPERIENCE

Pitney Bowes, Inc. 2001 -- Present
Manager, Enterprise Messaging
Successful, hands-on manager defining responsibilities for and leading a global team to meet business needs in all aspects of e-mail and collaboration. Proven ability to fully support and sustain a 25,000 mail box environment with seven messaging administrators and guaranteed uptime SLA of 99.98%. Efficiencies gained through task automation, formalization of processes, and consolidation of global infrastructure.

• Created a Global Messaging Organization - Formed global team, oversight, policies and process to interact with every business unit and function.
• Developed successful coexistence strategy utilizing MS Connector for Domino and Exchange. In process of designing and implementing Exchange 2007.
• Support of over 3,000 mobile computer users including Blackberry, Windows Mobile, Palm, Symbian, and Pocket PC.
• Data Privacy -- Managed the selection, development, and deployment of Vontu Enforce, Prevent, Monitor, and Discover servers to monitor SMTP and IM traffic both within the company and leaving the organization. Managed the implementation of Proofpoint Content Compliance Server to automatically detect and redirect e-mails containing credit card and social security information through PGP Universal Server for automatic encryption.
• Data Security -- Planned resource needs and integration of TLS, Verisign SSL, and Microsoft ISA Server
• Assessed, selected and implemented enterprise spam filtering solution with no known false positives while blocking 94% of all incoming internet e-mail traffic. Savings were calculated to be well over $1 million per year in worker productivity gains and telecom bandwidth costs.
• Defined and enforced global policies and procedures interfacing with corporate legal and HR
• IT Messaging point person in planning and following through on spin-offs, mergers and acquisitions
• Project managed various resources from Data Networks, Infrastructure Engineering, Support, Applications Development, and Voice Services teams in a matrix environment:
• Data Center Relocation (US and UK)
• Domino Domain Application Migration (Germany/France to US)
• Exchange Migration (EAME/US)
• 8 Acquisitions/ Migrations (over last 4 years)
• Global Migration for Calendaring and Scheduling Application
• SQL Server Consolidation (US and UK BES)
• Application Implementation for Corporate Legal Hold Services
• SAN Platform Migration (IBM Shark to EMC Clariion/Symmetrix)

Pitney Bowes, Inc. 1999 -- 2001
Senior Infrastructure Architect
Highly motivated subject matter expert responsible for the process and engineering strategy of a Fortune 500 company including numerous mergers and acquisitions.
• Ensured successful upgrades of Domino infrastructure from R5 to R6, Exchange from 5.5 to 2000
• Installed Quickplace and Sametime for instant messaging team collaboration
• Integrated Domino directory into AD using MIIS
• Support of Sarbanes-Oxley (SOX) audits


Bayer Pharmaceuticals Corporation 1997 -- 1999
Systems Architect
Leading edge innovator responsible for the design, technology and implementation of an international IT environment
• Managed Domino/NT Domain of 8,000 users
• Instituted Domino clustering on all production mail and application servers utilizing replication technology to maximize uptime
• Implemented system monitoring tools - Insight Manager, BMC Patrol, LotusScript, and Tivoli
• Moved servers from local disk to EMC SAN
• Stabilized Lotus Notes environment on NT Platform and migrated servers from Unix (IBM SP/2) to multiprocessor Wintel servers
• Upgraded infrastructure to support 2000 mobile sales force employees from X.25 network to TCP/IP
• Migrated Domino servers and Notes clients from R4.1 to R5


Hyperion Software, Inc. 1994 -- 1997
Systems Engineer
Administration and Engineering duties:
• Managed worldwide server upgrade and workstation migration from Notes version 3 to 4.5 as well as Platform changes from OS/2 to NT.
• Led various Notes Application Development projects such as HR New Hire System, MS SQL/Notes replication for reporting, and European call tracking center.
• Performed budget analysis and forecasting for new servers, systems architecture, and network topology.
• Installed, Configured, and Upgraded Notes Domino Servers on NT Server Platform including the implementation of Calendaring and Scheduling.
• Maintained and support daily operations of Lotus Notes Client/Server Environment.
• Administered Windows NT, Novell, and Notes Servers within a Novell NetWare and Windows NT Domain environment
• Experience supporting various network protocols including TCP/IP, IPX/SPX, and NetBEUI.
• Built, configured and supported Domino Fax and SMTP/MTA Mail Gateway.
• Performed Database Management -- Capacity, ACL management, maintenance.
• Monitored and troubleshot replication and mail routing problems with LAN, WAN and dial-up connections.
• Provided support to international offices and monitored the registration of new Notes users.
• Established secure Lotus Notes connections with business partners.
• Instituted automated monitoring of Notes server performance, daily activity, statistics, and events, database utilization, as well as database replication.


Microwarehouse, Inc. 1992 -- 1994
Sales Support Supervisor
Supported internal users as well as external customers of the Commercial Sales Division
• Supervised a five-person sales Helpdesk team.
• Assisted customers with purchase of new hardware and software solutions.
• Built and configured servers to run internal IT operations.


EDUCATION
University of Connecticut • Storrs, CT
Bachelor of Arts, Psychology (1992)
Bachelor of Arts, Italian (1992)

University of Florence • Florence, Italy
Study Abroad, 1990-1991

American Management Association Leadership Training:
Successfully Managing People, Managing Today's IT and Technical Professionals, Coaching and Counseling for Outstanding Job Performance, Managing Chaos, Time Management, Leading with Emotional Intelligence, Leading Virtual and Remote Teams

Completed Six Sigma Green Belt Training


TECHNICAL PROFICIENCY

Platforms:
Lotus Notes/Domino 3-7
Exchange 5.5, 2000, 2003, 2007
Windows Server 2000/2003
EMC SAN Technologies
Red Hat Linux

Software:
XP, Vista, Microsoft Office Suite, including Visio and Project, Lotus Notes, Outlook, Remedy, Avaya IP SoftPhone

Tools:
PGP Universal/Gateway (data encryption)
Vontu Enforce, Management, and Prevent (data privacy)
Proofpoint Messaging and Security Gateway (spam filtering and anti virus protection)
Lotus Sametime/Quickplace
Sharepoint Services
Microsoft Live Meeting and Live Communications Server
Microsoft Project Server
Microsoft Operations Manager
BMC Patrol
Tivoli EndPoint
McAfee EPO Server
Radia
BigFix
Domino Access for Microsoft Outlook

Certifications
See above


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