US-UT-Salt Lake City (will consider relocating)
IT Engineer/Manager and Software Engineer with extensive experience supporting multi-level and multi-platform environments. Strong abilities in training, managing, and problem solving. Committed to learning and growing into new technologies and opportunities.
Windows based servers based on versions 2003-2008. Backup solutions including tape drive, hard drive, and cloud based solutions. Linux based servers. Microsoft product expertises including all versions of Windows and Office. Networking hardware including Cisco and HP Procurve. Windows Deployment Services.
Team Building and Creation Created new 24/7 Network Operations Center team in one month. Streamlined the Hardware Services department decreasing turnaround time by 100 percentage .over 8 months. Promoted 5 technicians to engineers in six month period Trained more than 20 technicians over 1 year period.
Technical Expertise Acted as sole on-site technician for 90 companies in the Salt Lake Valley. Keep all service deliveries within a 24 hour window and priority service deliveries withing SLA. Received several client praises for high level of service and knowledge.
October 2010 to Current Integratechs Inc. American Fork, UT Systems Engineer/ NOC Manager
The "go to" guy for multiple departments when technical expertise was needed. Played a vital role in the merger between Directpointe and Integratechs by providing solid support structure for the NOC during transitional periods including a location change. Created documented processes, procedures, and policies to improve productivity and profitability. Redesigned system imaging department to increase the quality of returned units and decrease the time in shop from 30 days to 3.
February 2010 to September 2010 Unisys Inc SLC, UT Desktop Analysis / Trainer
Provided remote support for high priority clients including DOD and Blackrock Financial. Trained more than 10 technicians in a period of 3 months Achieved all SLA requirements for all accounts.
February 2006 to March 2009 Circuit City Stores Inc. SLC, UT Senior/Lead Field Technician
Provided computer installation and support for home and business environments Oversaw the training and performance of all field techs in Utah and Denver, CO Sustained the highest profitability district in on-site services in the Western US.
September 2003 to January 2006 Wal-Mart Stores Inc. SLC, UT Support Manager
Oversaw customer service and multiple departments Ensured that employees were on task and that shifts were properly staffed. Performed budgeting, hiring, firing, and conflict resolution.
August 2000 to October 2002 LDS Chruch SLC, UT LDS Mission
September 1997 to August 2000 Lockland School District Lockland, OH Network/Systems Technician
Single technician for 1000 computer system. Gained strong experience in Novell and AS400 servers Installed new Ethernet network and windows computer system with custom security suite. Trained more than 100 staff members in windows, office, and grading software.
Education and Training
2013 Salt Lake Community College SLC, UT Associate of Science Computer Science
Member of Phi Keppa Theta Honors Society Member of National Collegiate Scholars CCNA courses completed
Brigham Young University Provo, UT Computer Science