Systems Engineer/ NOC Manager Resume

Title

Systems Engineer/ NOC Manager

Primary Skills

Java, C#, C , HTML, CSS, and Javascript testing, writing, and development

Location
US-UT-Salt Lake City (will consider relocating)

Posted
Aug-02-12

RESUME DETAILS

Career Overview

IT Engineer/Manager and Software Engineer with extensive experience supporting multi-level and multi-platform environments. Strong abilities in training, managing, and problem solving. Committed to learning and growing into new technologies and opportunities.

Qualifications

Windows based servers based on versions 2003-2008.
Backup solutions including tape drive, hard drive, and cloud based solutions.
Linux based servers.
Microsoft product expertises including all versions of Windows and Office.
Networking hardware including Cisco and HP Procurve.
Windows Deployment Services.

Training material creation and deployment.
Team building and project management.
Goal setting and review.
Performance tracking.
Confidentiality and corporate structure.
Java, C#, C , HTML, CSS, and Javascript testing, writing, and development.

Technical Skills

Skills Experience Total Years Last Used
------ ---------- ----------- ---------
Windows and Office Expert 10 Present
Windows Based Servers Intermidiate 4 Present
Back-up Solutions Intermidiate 4 Present
Networking Hardware Intermidiate 6 Present
Virtualization Technologies Intermidiate 4 Present
Technical Writting Expert 6 Present
HTML, CSS, JavaScript Intermediate 4 Present
Java, C , C# Intermidiate 4 Present
IT Services and Support Expert/Engineer 10 Present

Accomplishments

Team Building and Creation
Created new 24/7 Network Operations Center team in one month.
Streamlined the Hardware Services department decreasing turnaround time by 100 percentage .over 8 months.
Promoted 5 technicians to engineers in six month period
Trained more than 20 technicians over 1 year period.

Technical Expertise
Acted as sole on-site technician for 90 companies in the Salt Lake Valley.
Keep all service deliveries within a 24 hour window and priority service deliveries withing SLA.
Received several client praises for high level of service and knowledge.

Work Experience

October 2010 to Current
Integratechs Inc. American Fork, UT
Systems Engineer/ NOC Manager

The "go to" guy for multiple departments when technical expertise was needed.
Played a vital role in the merger between Directpointe and Integratechs by providing solid support structure for the NOC during transitional periods including a location change.
Created documented processes, procedures, and policies to improve productivity and profitability.
Redesigned system imaging department to increase the quality of returned units and decrease the time in shop from 30 days to 3.

February 2010 to September 2010
Unisys Inc SLC, UT
Desktop Analysis / Trainer

Provided remote support for high priority clients including DOD and Blackrock Financial.
Trained more than 10 technicians in a period of 3 months
Achieved all SLA requirements for all accounts.

February 2006 to March 2009
Circuit City Stores Inc. SLC, UT
Senior/Lead Field Technician

Provided computer installation and support for home and business environments
Oversaw the training and performance of all field techs in Utah and Denver, CO
Sustained the highest profitability district in on-site services in the Western US.

September 2003 to January 2006
Wal-Mart Stores Inc. SLC, UT
Support Manager

Oversaw customer service and multiple departments
Ensured that employees were on task and that shifts were properly staffed.
Performed budgeting, hiring, firing, and conflict resolution.

August 2000 to October 2002
LDS Chruch SLC, UT
LDS Mission

September 1997 to August 2000
Lockland School District Lockland, OH
Network/Systems Technician

Single technician for 1000 computer system.
Gained strong experience in Novell and AS400 servers
Installed new Ethernet network and windows computer system with custom security suite.
Trained more than 100 staff members in windows, office, and grading software.

Education and Training

2013 Salt Lake Community College SLC, UT
Associate of Science Computer Science

Member of Phi Keppa Theta Honors Society
Member of National Collegiate Scholars
CCNA courses completed

Brigham Young University Provo, UT
Computer Science

Certifications

See above

CONTACT DETAILS

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