Implementation Specialist Resume

Title
Implementation Specialist

Primary Skills
System software implementations

Location
US-MA-Salem

Posted
Dec-09-08

Objective
To work with a team where I can make a positive contribution by using my software, technical, interpersonal skills and project management experience within a challenging, progressive environment.

Professional Summary
More than 20 years of professional experience in the software services and implementation areas. Hands on project management, technical, and analytical experience in full-scale corporate implementations. Experience includes business analysis, training material development, classroom training and software selection and/or deployment.

Technical Experience
Microsoft SQL Server Microsoft Access Microsoft Office
Crystal Reports Platinum ERP Software Best Fixed Assets
Best Budgeting/Analytics FRx Financial Report Writer Softrax ERP Applications McKesson ERP Solutions

ERP Modules experience includes but not limited to General Ledger, Payables, Receivables, Requisitioning, Contract and Bid Management, Order Entry, Purchasing, Materials Management, Inventory, Revenue Management, HR/Payroll, Budgeting and Analytics, Asset Management, Issue Tracking (Help Desk), and Financial Report Writing.

Professional Experience

Brookmeade Medical, Kennesaw, GA
Project Manager/Implementation Specialist November, 2007 - Present
• On site Project Manager for Pathways Financial Management and Pathways Materials Management upgrade and Add on Modules.
• Create project plans, test scenarios, and training materials to support rollout of applications.
• Monitor, document and ensure staff adherence to project plans and tracking and resolution of issues.
• Installation, training, configuration, and custom report development for software modules.

McKesson Corporation, San Francisco, CA
Senior Implementation Consultant January, 2005 -- November, 2007
• Certified Implementation Specialist for several McKesson ERP product lines - Pathways Financial Management and Pathways Materials Management, both healthcare industry specific software programs.
• Participate in needs assessments prior to implementation of new systems.
• Document recommended improvements to current and new business process flows to enable most efficient use of new system(s).
• Successfully install, configure and train on software modules.
• Provided extensive agenda planning and recaps following all on site visits.

Everest Software, Vienna, VA
Implementation Consultant August, 2004 -- January, 2005

Implemented advanced multi module business management software for multiple clients.
Modules included Reports, Accounting, eCommerce, POS, Inventory, Purchasing, Analytics, CRM, Payroll, and others.

Recruitmax Corporation, Jacksonville, Florida
Business Systems Analyst January, 2004 -- August, 2004
• Hired permanently by client to finish system implementation in house.
• Worked on several projects involving the integration of several outside systems to the Softrax suite of products.

Softrax Corporation, Canton, Massachusetts
Senior Implementation Consultant November, 2000 -- January, 2004
• Orchestrated several simultaneous data intensive onsite implementations and conversions with Financial and Operations Software products with particular emphasis on Revenue Recognition concepts and compliance.
• Managed larger teams as Implementation Manager/Lead on larger projects.
• Large-scale analysis of clients' business processes and workflows to recommend best usage of the software for current and future growth.
• Efficiently streamlined several clients systems to eliminate cumbersome, outdated, and inaccurate methods of revenue recognition; allowing them to spend time on other business processes.
• Seamlessly integrated new software with existing legacy systems and protocol.
• Conducted installation, classroom training, customization, and data migration services.

Best Software, Hudson, Ohio
Implementation Consultant January, 2000 -- October, 2000
• Implemented small to large scale Budgeting & Analytics Software Product Implementations
• Train clients on all product lines
• Established and developed standard training materials for use in end-user training
• Installation and configuration of software modules
• Analyzed existing budget models and developed efficient, automated software engine driven Budgeting and Analysis models

Client Server Solutions, Inc., Atlanta, Georgia
Consulting Manager March, 1997 -- December, 1999
• Managed staff of staff consultants in Platinum Financials Division
• Scheduled clients and training for staff members
• Developed an extensive catalog of user Crystal reports
• Personally managed several half million dollar budget Platinum implementations
• Responsible for writing and following Project Plan and Budget Schedules

PowerCurve, Inc., Westborough, Massachusetts
Senior Consultant June, 1996 -- March, 1997
• Staff Consultant responsible for Platinum SQL implementations
• Trained, implemented, and wrote software customizations

Data Plus, Inc., Concord, Massachusetts
Support Manager June, 1994 -- June, 1996
• Ran worldwide support office for a small accounting software company
• Managed entire customer support staff.
• Wrote specifications for new software and enhancements
• Followed up with QA testing of new products prior to roll out
• Wrote numerous user guides and training manuals for product line

Platinum Software, Dedham, Massachusetts June, 1993 -- June, 1994
Support Center Supervisor
• Supervised a large support staff in Support Center covering North America, England, and Ireland.
• Streamlined support center by segregating staff into front and back line support
• Handled escalated support calls
• Conducted trainings in Platinum for Windows applications

American Biodyne, Inc., Burlington, Massachusetts June, 1987 -- May, 1993
Staff Accountant/Accounts Payable Supervisor
• Responsible for all Accounts payable functions and month end close schedules
• Participated in Vendor selection and implemented MAS90 ERP Accounting system
• Hired and managed Accounts Payable staff

T.C. Edwards and Company, Woburn, Massachusetts June, 1986 -- June, 1987
Auditor
• Staff auditor for a small accounting firm specializing in savings bank audits


Education
B. S. of Science in Business Administration, University of Massachusetts
Concentration in Accounting Graduated June, 1986

References
Available upon Request

Certifications
See above


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