IT Director Resume

Title
IT Director

Primary Skills
Database Administration, Architecture & Integration, Project Management, Customer Service, Business Analysis

Location
US-CA-San Diego (will consider relocating)

Posted
May-08-09


EXECUTIVE SUMMARY

Accomplished, innovative and hands on Information Technology executive with demonstrated experience in planning, developing, and creating robust IT architectures and infrastructures. Develop and execute strategic plans for implementation of policy, tools, and process designed to maintain compliance with corporate and external requirements, operational excellence through lifecycle management, and good security practices focusing on risk and education. Proven ability to identify problems, analyze possible solutions and determine best course of action to meet objectives.


AREAS OF EXPERTISE

Organization & Staff Development Budgeting & Cost Control “Topgrading” & Team Building
Database Administration Strategic Analysis Architecture & Integration
Project Management Customer Service Business Analysis

PROFESSIONAL EXPERIENCE
Director of Information Technology 2008-Present
SWH Enterprises Inc., San Diego, CA

Reporting to the CEO, responsible and accountable for ensuring that the e-Commerce infrastructure is highly available, extremely scalable while maintaining great performance levels. Leading the efforts for design, implementation, maintenance, and support of the system architecture for the entire e-Commerce platform while continuing to be PCI compliant and SEO friendly.


• Manage both on-site and off-site development teams, network administrators, and quality assurance teams.
• Significantly reduced downtime of all e-commerce websites by implementing best practices for software patches.
• Increased monitoring of all single points of failure and reduced downtime by changing the infrastructure.
• Introduced the benefits of Open Source e-Commerce solutions to increase presence on the Internet.
• Drastically reduced hardware costs by using virtualization technologies to reduce downtime for critical systems.
• Led successful implementation of numerous projects to help increase traffic and conversion: multiple page designs, Commission Junction, product normalization, expert and customer reviews.
• Enabled web services to expose data to affiliates and widgets to increase web exposure.

Director of Information Services 2001-2008
West Coast Property Consultants, San Diego, CA

Reporting to the CEO, responsible for managing all aspects of the company's Information Systems. Oversee major IT functions including: security risk assessment, incident response, security policy creation and enforcement, business continuity planning, disaster recovery, project management, budgeting, application support, and business planning. Manage and mentor a team of twenty professionals.


• Manage Tech Support, Software Development, Quality Assurance, Network Administration, and Data Processing. Improve service levels. Establish a rapport and credibility with department heads and board of directors.
• Introduce and integrate new technologies: Internet and Intranet sites for employees and customers helping increase millions in additional revenue.
• Hire and manage staff of differing cultures and unite into cohesive teams. Develop in-house quality assurance department that enabled well-timed competent customer applications.


• Principle consultant on technology to the CEO and board of directors. Contributed to the definition of key strategic objectives leveraging West Coast Property Consultants capability.
• Document, implement, and set accountabilities for software development and quality assurance.
• Manage all aspects of the Software Development Life-cycle.
• Increased productivity through application development and deployment.
• Develop, test, and execute best practices for security implementation and data recovery.
• Reengineered a number of financial, sales, and operations departments systems.

Senior Database Administrator, 2000-2001
Zelcom Industries, Orange, CA

Provide guidance as a lead of the Data Management Department. Perform logical and physical database design, administer existing databases, data analysis, object analysis, batch, and T-SQL scripting, backup and recovery, troubleshooting. Perform database configuration management, sizing and tuning

• Completed last two projects ahead of schedule, resulting in a savings in the budget of over $12,000.
• Design, code, test complex objects, triggers, & stored procedures.
• Participate in definition/implementation of client/server architecture & referential integrity.
• Documentation & automation of day-to-day DBA tasks/processes. Delegate, help and mentor Junior Database Administrators.
• Monitor back-ups, error log & other associated tasks. Resolve various problems associated with back-end such as contention, locking & replication.

Senior Support Specialist, 1999-2001
Hotel Information Systems, Irvine, CA

Troubleshoot interpret problems and provide superior technical support for clients relating to hardware, software, and systems. Answer telephone calls; analyze problems using automated diagnostic programs, and resolve recurrent difficulties.

• Support over 350 clients with their software application, including but not limited to troubleshooting hardware and software problems.
• Solve UNIX issues concerning scripts, interfaces, checking ports, permissions, and other issues.
• Closed over 5200 support cases. The highest amount in support center, during that time period.
• Provide support for technicians on site.
• Supervise support specialist on third shift.

General Manager, 1994-1998
Sirloin Stockade, Hutchinson, KS
Successfully supervise and administer the day-to-day operations of a family style restaurant, increasing sales, quality and exceptional service.
• Accountable for budgeting, cost control and full profit and loss.
• Investigated and resolved food/beverage quality and service complaints, ensuing customer satisfaction.
• Recruited, hired, managed, scheduled and motivated a staff of approximately 60 employees.
• Trained service staff to enhance customer satisfaction.
• Implemented tight inventory controls and cost saving measures resulting in a 15% decrease in food costs.


EDUCATION/CASE STUDY

Bachelor of Science - Computer Information Systems
DeVry Institute of Technology, Long Beach, CA

Case Study
http://whitepapers.techrepublic.com.com/abstract.aspx?scname=Collaborative+Web&docid=271144


OTHER SKILLS AND PROFICIENCIES

Databases
Microsoft Access, SQL Express, MSDE, MySQL, SQL Server 2000/2005 (Merge/Transaction/Snapshot replication, Logical/Physical Data Modeling, Stored Procedures and other T-SQL code, Installation, upgrading and maintenance of clustered and stand alone environments)

Programming
Visual Basic, VB.NET, ASP.NET, .NET 1.1/2.0/3.5, .NETCF 2.0, ColdFusion, PHP

Operating Systems
Windows XP, Vista, Windows 2003, Linux

Network Technologies
Active Directory, Group Policies, DNS, DHCP, VPN, RAS, LAN/WAN configuration, router & switch configurations, SANs and NAS'

Miscellaneous
Microsoft Dynamic CRM, Microsoft Dynamic Great Plains, Microsoft Sharepoint, Microsoft Team Foundation, Microsoft Exchange, Virtualization Technologies

Certifications
See above


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