Computer Support Technician Resume

Title
Computer Support Technician

Primary Skills
pc tech

Location
US-GA-Atlanta

Posted
Oct-29-09

Skills
10 years experience
Deploying and setting up equipment
Windows 2000, Windows XP
Microsoft Office 9x + 2000, XP, 2003,2007
Diagnosing Hardware Problems
Remote Assist Software (Remote Desktop)
Knowledge of Ticketing Software (Peregrine,Remedy)
Norton Ghost
Knowledge of various printers and installation
Organizational Skills
Self Starter

Education
Briarwood High School East Point Ga 1976
Southern Polytechnic State University Continuing Education 1999

PROFESSIONAL EXPERIENCE
On Force
Field Support Technician, March 2006 -- March 2009
Independent service provider. On Force is an online marketplace for on-site technology services. This marketplace enables professional technical providers to receive service requests in the form of work orders from a nationwide base of service buyers. My job requirements were but not limited to Full support of Microsoft systems for break-fix, install, move, add change, and preventive maintenance activities e.g. anti-virus (Norton) installs, defragmentation, clearing temp files etc, patch implementation, incident resolution. Troubleshooting desktop and laptop issues including research and resolution POS (point of sale) Desktop, Laptop (Break/Fix) (Dell, HP, Compaq.) system upgrades and data migrations. Conducted hardware (specific to model type) and, software (Windows) and network (tcp/ip) troubleshooting and problem resolution within a networked environment of 500 or more PCs Diagnostic Testing Repair or build systems to appropriate specifications requiring proprietary software or upgrades determined by client Printer Maintenance & Repair. Setup/configure local/network printers, scanners and fax machines and troubleshoot issues ( paper jams, low toner, poor quality printing, no answer for faxes, no dial tone LaserJet Printer maintenance kits) Develop and maintain system documentation using Microsoft Excel. Interface with clients to determine suitable hardware/software to meet user requirements. Internet and LAN connectivity

Contracted Serving the Following Organizations
• Lead Technician (Anu Resources)
Chase/Wamu Conversion Project

• Northrop-Grumman (Paladin Consulting)
Vista Migration-Refresh project
• Intelligent Systems and Networking,
• DynTek/TekConnect --
• Ajilon Consulting - Global Solutions Centers
• Spartan Computer Services

Delta Technology (Subsidiary of Delta Airlines), Forest Park, Ga
Desktop/Laptop Level 2 Support Technician, January 2005 - March 2006
Install, move, add, and change (IMAC) requests supporting the IT infrastructure in office environments, reservation centers, and airport locations. Responsible for implementation and support (Break/Fix) CPU support replace fan, motherboard, etc) of HP desktop and laptop devices, applications, peripherals, network devices, airline specific equipment Kiosk Touch Screen, TCPIP configuration Perform, as specified in the Service Request, the physical relocation of any IT infrastructure devices PC workstations, peripheral devices, network routers( D-Link and Netopia), airport devices, etc. ? Perform upgrade services (adding to or changing a workgroup computer, workgroup peripheral, or software) as specified in the Service Request. Verify the asset in accordance with Delta Technology policy prior to the move Used Microsoft Visio to create charts to reflect location of servers or the PCs in an office setting, or to identify nodes by their IP address. (Asset auditing) Troubleshoot and resolve all hardware and software problems supported by Field Operations. Communicate with the Field Planning and Project Management organization. Duties may include research, providing input into work orders, and occasional assistance with site surveys. Perform preventative maintenance on operational devices. Coordinate external vendor services. Install, customize, maintain, test, and troubleshoot operating systems and other systems software. Provide on-site, and on-call 7x24x365 support, as needed. Provide technical support, as needed, to the enterprise. Configure, install, maintain, test, and troubleshoot hardware systems. Perform root cause analysis to quickly recover from service interruptions, and to prevent recurring problems Implement changes to platforms with minimal impact to the business by following enterprise standards and procedures.
American Consulting (Nissan Atlanta, GA)
Desktop/Laptop Level 2 Support Technician, October 2004 - December 2005
Installation of Net Cache devices, desktop application support .Installation of MAC computers and MAC network Protocol. Installation of Minolta, IBM, and HP networked printers. Windows XP Migration Project.
Global Technology, Atlanta GA
Desktop/Laptop Support Technician, June 2004 - October 2004

(1Winn Dixie POS Upgrade) (Wachovia Shared Services Desktop/Laptop XP upgrade) Responsibilities: 1Replaced IBM and installed Nixdorf pos systems, installation of cat 5 cabling. 1Repair or replace stand-up displays, configuring scanners, test complete system for functionality. Install, break/fix HP PC or existing PCs with XP and an overlay with proprietary applications via imaged CD. Data migration and Lotus notes R5 & R6 installation TCP/ IP configuration
First Line Solutions, Peachtree City, GA
Point of SaleTechnician, April 2004 - June 2004

Diagnosis test and Repair of point of sale display, and point of sale keyboard.
PDS Technical Atlanta, GA (Diebold Election Systems)
Election Poll Technician, November 2003 - November 2003

K Force Technical (Wachovia Securities, DEFACS of Atlanta Georgia)
Desktop/Laptop Support Technician, October 2003 - April 2004
Lotus Notes to Microsoft Exchange migration project, installation, migration, configuration and support of Microsoft Windows 98, NT, 2000, XP, Installation of imaged drives. Install, manage, monitor, configure, and troubleshoot applications and Operating System. Computer inventory, Windows XP rollout & service packs, data migration and data backup, workstation deployment, break/fix (Compaq desktop, Dell Laptop Hewlett Packard PC Tablet).
Spherion Corporation, Alpharetta, GA (Shipley Company/Rohm Haas)
Desktop/Laptop Support Technician, July 2003 - October 2003
Installation of imaged drives. Operating System upgrade from Windows 2000 to Windows XP Professional. Upgrade of Microsoft Office 2000 to Microsoft Office XP. Data migration. Drive mapping. Installation of networked printers, local printers and scanners.Installation of proprietary software specific to company needs via imaged CD or server. Deployment of new workstations Mac and HP.
Entree Business Technology Group, Norcross, GA (Fayette County Clerks Office)
Desktop/Laptop Support Technician, April 2003 - July 2003
Windows NT to Windows 2000 professional operating system upgrade. ? Ghosted PCs using Symantec. Data backup. Network and local printer and scanner installation. HP Desktop and laptop deployment, break/fix, and application support. Some virtual private networking. Site surveying and documentation using Microsoft Visio 2003.
Tek-Systems, Atlanta, GA
Desktop/Laptop Support Technician, January 2003 - April 2003
(Securities and Exchange Commission)
Windows NT and Windows 2000 Professional deployment. Mapped user info (.txt, .pdf. .pst) to server directory. Deploy Concordance-Opticon and Word Perfect applications.
ISSG (Information Systems Support Group), Burbank, CA
Desktop/Laptop Support Technician May 2002 - January 2003

Windows XP deployment for desktop / laptop computers. Responsible for the data migration emplacement, break/fix of workstations (Dell, HP, and Compaq), laptops, and printers via prescribed script. Analysis, reinstallation and reconfiguration of network connectivity if necessary. Made application upgrades configuration of IP address and subnet masks for network functionality. ? Perform initial set-up and test of nodes. Load image via CDs or Server downloads.
Tech Solutions (BellSouth, ADSL Atlanta, GA)
December 2000 - May 2001

Customer Service utilized various databases to manage billing account using Bocris, and Alera, answered potential customers' questions and cross selling of services relating to Bellsouth. Was responsible for resetting passwords to assist the customer in restoring services, configuration of e-mail clients Use of helpdesk trouble shooting knowledge bases.
A-Better Computer Service, Rossford, OH
Desktop/Laptop Support Technician, October 1999 - May 2002

Responsible for the emplacement and support of desktop / laptop computers, upgrades from Windows 3.1 Windows NT for desktop computers. Software configuration and upgrades for Microsoft Suite. Standard troubleshooting of computer hardware and software. Upgrades of software and hardware, and including complete refurbishing (Dell, Compaq, HP, and NEC). Perform initial set-up and test of PC.

Certifications
Certifications
Comp-Tia A+ (verification # E69DTT1859)
Accredited Platform Specialist HP Commercial Desktops, Workstations and Notebooks (Thompson Prometric Testing ID PRO599498)


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