Technical Writer Resume

Title
Technical Writer

Primary Skills
Technical writing and editing

Location
US-IL-Naperville (will consider relocating)

Posted
Mar-24-08

PROFESSIONAL EXPERIENCE

Associate Technical Writer
Syntellect Oak Brook, IL
August 2007 -- March 2008

• Wrote and edited documents, ranging from 10 to 250 pages, about contact center software
• Wrote a 150-page user guide for a Web based survey application
• Part of a writing team responsible for writing and editing 4,000 pages of IT documentation
• Participated in the Agile Software development process to collect data from software developers needed to write and edit documents
• Utilized MS Visio to create technical illustrations that displayed software and server processes

Technical Writer and Web Designer
Laboratory for Integrated Learning and Technology Normal, IL
May 2006 -- May 2007
Internship with Illinois State University

• Wrote technical documents about Web site design for IT staff, departments, and faculty at Illinois State University
• Utilized CSS 2.1, XHTML 1.0, and Macromedia Dreamweaver MX 2004 to design Web sites for organizations and departments at Illinois State University
• Edited Web pages on department Web sites at Illinois State University for accuracy, consistency and logical flow of information
• Implemented IT projects at Illinois State University through project planning, managing project schedules, problem solving, and facilitating client training
• Provided software training and tech support for 750 faculty, administrators, and staff on Web and print publishing software at Illinois State University
• Trained content managers on Macromedia Contribute and Macromedia Dreamweaver MX 2004 to manage and edit clients' and teams' Web sites

Copy Editor
Daily Vidette Newspaper Normal, IL
January 2006 -- July 2006

• Created headlines and copy edited newspaper articles
• Ensured newspaper articles complied with strict style guidelines
• Applied knowledge of Quark Express 6.0 to produce document layout, information architecture and copy edit newspaper articles

Receptionist
Center for Pain Control Libertyville, IL
May 2005 -- August 2005

• Managed the schedules of four doctors and 900 patients per month
• Responded daily to a large volume of telephone calls

Certifications
Award of Excellence from the Society of Technical Communicators


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