March 2011 - February 2012 : California State University, Chico, Ca, USA. Director of Computer Labs for College of Humanities and Fine Arts. Director of Computer learning spaces for HFA College, Management of team of student workers for all aspects of computer labs support, including maintenance, upgrade, patching and problem resolution. Systems and User management controlled via AD. Maintenance, security and upgrade of 2008 Server infrastructure. Management of Network request and incidents in liaison with Network Operations Procurement of end user devices in line with University standards. Liaison with faculty for definition and direction of faculty requirements, and providing technical definitions to support pedagogy. Directing application support for variety of curricular software. Directing support and management of faculty end user issues. Definition of procedures in support of and standards in definition of College technical profile.
March 2009 -- June 2010 : California State University, Chico, Ca, USA. Operating Systems Analyst. Provide maintenance and tier 3 support for OS and physical systems for approximately 200 MS-Windows based servers - Win2000/3/8. Standard build definition and deployment. AD infrastructure Administration. MS-SQL and IIS server definition, deployment and support via development to production 'stacks'. VMware VSphere 4.0 implementation and support as part of strategy of migration of physical Servers. Patch management and security administration. Backup administration utilizing EMC Networker and Avatier de-duplication solution. Various SAN solutions including Equilogic iSCSI raid array support underpinning VMware farm. Posting included VMware Vsphere advanced administration and Exchange server 2010 Administration training.
Oct 2006 -- March 2009 : Quorum Technology for Enloe Medical Center, Chico, Ca, USA. Systems Administrator. Deploy servers as specified by vendor and hospital's requirements. Catalogue and integrated management of hospital systems hardware. Build and set up in conjunction with vendor of 16 Blade Citrix presentation 4.5 server farm. Installation, Support and migration of Servers to new VMware Vsphere 4.0 Farm. HP-San (EVA) administration, and configuration including zone configuration of Brocade based fabric. Setup, configuration and support of HP insight suite providing ILO remote system management Support of AD implementation to provide administration and business policy enforcement for Microsoft application platform, including IIS and MS-SQL Server, Exchange 2003 support. Terminal License server. MS and Unix Print server support. Transcription and dictation system support. Interface engine support and programming (java based Interface Engine -- 'Sun Seebeyond eGate'). Trouble shoot and resolve issues with over 100 applications in conjunction with wide variety of vendors. Ensure HIPPA Compliance adhered to within defined business model.
2003 (apr) --2005 (Oct) : Designgroup Design Agency, Poole, Dorset U.K. IT Manager. Managing all aspects of IT support for busy graphic design agency. Established a 'corporate' IT approach to build of IT department. Defined and implemented restructure of technical model in line with industry standards, realized multiple cost savings via efficiencies of restructuring, and overhaul of IT contracts from purchasing in line with agreed budgets and encumbrance through to daily operations. . Introduced 'help desk' approach to end users, utilizing access DB to establish inventory and initial call logging. Introduced Windows2003 server/AD policy management. Upgraded internal LAN to fully switched (3com), upgraded WAN link with no end user down time. 'Standard build' principles applied during complete replacement of end user workstations (PC from Mac). Centralized system image management and Anti-virus/malware established (Symantec/Microsoft solutions). Upgrade to studio printing systems. Entirely replaced 14 (to 18) node Mac Graphical Studio G5 workstations and X-server solution integrating native Mac 'open directory' with MS Active directory to ensure single corporate directory. Complete Server Backup solution established including multiple history 'hot standby' file recovery and off site archive as part of disaster recovery planning utilizing Tivoli storage manager.
1999 -- 2001 (oct) : Butte County Office of Education, Oroville, California, U.S. Systems Administrator. Seconded to provide technical management for the California Technology Assistance Program (CTAP). Varied post, specification, technical support, server and network maintenance, coding support, Designed built and supported multiple FEP front end, SQL back end cluster utilizing Cisco Localdirector for multiple site services for California teacher base. Customer liaison. Budget management and purchase definition amongst other roles.
1996 -- 1999 : Butte Co. Office of Education. Oroville, California, U.S. Network Specialist. Initial role part of new department within County office to provide internal IT support. Providing Technical management for County office and 8 satellite districts. Assisted in implementation of county wide network. Managed all aspects from local core LAN development cycle to overall County wide infrastructure utilizing WAN technologies (generally T1/Pri & ISDN Bri). support down to 'desktop' issues across the organization.
1995 -- 1996 : Mercy Healthcare Sacramento. Sacramento, California, U.S. System Technician I & II. Wide range of duties within large health care organization in North California. Gained promotion within first 6 months. High level of critical application and server support in a 24 x 7 environment. Managed development of workorder based help desk system providing (among other features) integrated automatic network monitoring and alert.
1994 -- 1995 : System Integrators International. Sacramento, California U.S. Application Engineer. Support Via 'Globalnet' 24 x 7 International support call-center helpdesk. Provided site support at several newspaper sites across the world via phone and remote control facilities. Available as urgent placement 'on-site' for system troubleshooting and maintenance at sites across the U.S. ('Don't come back until its working')
1989 -- 1994 : Link House Advertising Periodicals. Poole, Dorset. U.K. Desktop Support Technician ('89 -- '91) Technical Analyst ('91-'94) Broad range of duties during tenure with large, multi-site publishing house. Publisher of highest circulation non-editorial publication in Europe (Exchange and Mart). Provided an excellent 'training ground' for all aspects of corporate I.T. infrastructure and support.
Cabling/Physical Layer. • (U.S and U.K. Standard) I.S.D.N. Bri. Utilizing Gandalf Bridges (later moved to) Cisco ISDN. • Channelized T1 Pri Basic Configuration & troubleshooting. (Some) Frame relay over T1. • Cat3/5.Rj45, RJ11, FDDI (Single and Multi-mode), • IBM Type I & II. Token Ring (4/8Mbps), COAX/TWINax Sample applications and management systems experience. • AD management of Windows 2000/2003/2008 corporate infrastructure within large data centers. • MS-SQL 2000/2005 , Sybase, Limited Oracle exposure (underpinning AR helpdesk system) • Exchange Server support, administration and troubleshooting • MS-Office suite (Revisions up to and inclusive of Office XP) MS-Access application development utilizing VBA based programming -- developed system to track Child Welfare and Attendance (SELPA) for Butte Co. California using IIS with SQL 'backend'. • Remedy AR Action request Help desk management systems -- Various Implementations Including Healthcare and education. • Tivoli/Remedy alert Helpdesk and network management system
Sample Career Milestones. • Implementation of HP-SIM solution to provide comprehensive 'ILO' solution for hospital's server farm. • Rationalization of Designgroups' IT strategy from infrastructure to application usage and overall business support procedures. -- Complete replacement of technical infrastructure with no end user downtime • Specification, design and implementation of server cluster farm implementing Cisco Localdirector hardware solution to serve a front end processors/ MS-SQL DB driven back end solution to house core base of 60,000 users on primary site, each requiring personal web space. • Conversion of core application database for CTAP to MS-SQL on live (60,000 subscribed users) system with minimal downtime. • Multiple LAN/WAN design/installations building county wide network system. • Design and implementation of help desk systems for Mercy Healthcare Sacramento, and Butte Co. Office of Education primarily with remedy application software. (amongst other application development tools) • Implementation of replacement core booking system at Link House in Poole (Publishers of Exchange and Mart). • Rescue of multi million dollar home health project for Mercy Healthcare.
Formal Education. • Beaufort Secondary School -- 10 'O' levels (GED equivalents) • Poole College, Poole, Dorset, U.K. - BTEC foundation course sciences Level I • Lansdowne College, Lansdowne, Dorset, U.K. BTEC Computer Science I
Career Education (Not exhaustive) Exchange 2010 administration VSphere V4.0 implementation and administration Windows 2003 Directory Services infrastructure Win NT Workstation/Server, various MS Support. Apache/IIS Administration. Fastrack to Coldfusion. Cisco IOS & Advanced Cisco IOS and Router Configuration. MS-SQL 2005 Administration. NAI/Network General Advanced Network analysis and Troubleshooting Deploying And Supporting MS-SMS/ Administrating SMS. Various Cabling Workshops (Inc Panduit Cat5 Cabling Installation & Troubleshooting Certification). Complete Set of Remedy (AR) system courses (including API programming). Various Tandem System management and Administration Courses. Sun OS System Admin, build and deployment suite of courses.
General. Fast learner with a good work ethic. Single (Separated.), No children or dependents. In good health. Clean drivers license. No felonies or criminal record. Local to south coast of England before working in U.S. Active lifestyle, keen swimmer, Tee-total. Personal & professional references and recommendations available here and in U.K.