Field Service Technician Resume

Title
Field Service Technician

Primary Skills
Windows UNIX Desktop

Location
US-MI-Detroit - Ann Arbor

Posted
Jan-26-10

Employment History:
EnPointe Technologies (Gardena, CA)/Computer Sciences Corporation
Field Service Technician, Nissan Tech Center, Farmington Hills, MI
* Provided 2nd and 3rd level on-site support in the installation, modification, diagnosis, and repair of Windows-based equipment, systems, and associated peripheral equipment
* Provided assistance and troubleshooting on Windows 2000 and XP operating systems, MS Office, and other programs
* Provided executive-level support on PC hardware, software, and PDAs for company president and vice-presidents
* Assisted in the management of and ensured successful completion of single-user and group IMACs (Install, Move, Add, Change), to include imaging computer systems, relocating equipment, transferring data, installing software, adding/removing hardware, and setting up user profiles
* Assisted with large project coordination
* Tracked service calls via the Clarify and Remedy programs
* Ensured high levels of quality, customer service

Preferred Solutions (West Bloomfield, MI)
Field Engineer - Sun Microsystems @ Ford Motor Company, Dearborn, MI
* Managed/performed break-fix duties/value-added services on HP and Sun UNIX equipment
* Assisted in managing onsite UNIX/PC equipment deployment, moves, IP address and hostname requests
* Assisted in performing Sun NetBackup duties, UNIX System Administration, and basic network support
* Assisted in supporting Windows 98, 2000, and XP on Sun PC-I and Dell equipment
* Ensured high levels of quality and customer service. Tracked calls with GIRS & Remedy programs.
* Trained for certification on Solaris OS as SSA

CompUSA (Novi,MI, Las Vegas, NV, Detroit, MI)
Certified Technician, Technical Administrator, Master Technician, Service Center Manager
* Managed complete departmental operations on a daily basis, to include profit and loss statements
* Supervised staff of five. Prioritized and scheduled repair and delivery assignments
* Supported in-store network. Performed computer and printer repairs as required
* Tracked departmental revenue, and processed, tracked, completed repair part orders within recommended time frames
* Ensured high levels of quality, profitability, growth, and customer service
* Performed repairs, upgrades and installation of software and peripherals on computers, printers, and plotters
* Provided programs support and peripheral demonstrations

Holman's of Nevada (Las Vegas, NV)
Service Technician
* Performed repairs, upgrades, and installations on Hewlett-Packard computers, printers, and plotters
* Assisted with network printer and peripheral troubleshooting
* Contributed 35% of total department revenues on a staff of five

Certifications
Dell Certified Systems Expert
Foundations 2005 Desktops, Latitude and Inspiron Notebooks, Associate Server V7.0, P1500, 1600n, 1700/1700n, and S2500/2500N printers
Dell, Inc.

CTIA A+ Certification, Compaq, Canon, IBM, Hewlett-Packard, Toshiba


You must be logged in and have a current resume access subscription. Login or Register »

Resumes in Detroit - Ann Arbor, MI | Resumes in Michigan

View other Field Service Technician resumes, System / Network Administrator resumes