Resume of Account Manager

Title
Account Manager

Primary Skills
Deliver custom web demos with customers and consultants to articulate product features and benefits

Location
US-CA-San Jose

Posted
Mar-26-08


OBJECTIVE

To obtain a key position in marketing and sales with leadership potential.

SKILLSET

* Dynamic and consultative sales professional
* Results-oriented, strategic approach to sales and marketing
* Adept at cultivating and maintaining relationships with internal and external customers
* Ability to lead people and work as a part of a team to meet deadlines
* Excellent communication, customer service, and continuous quality improvement
* Focus on "big picture" goals and processes as well as important details
* Skilled negotiator between competing or mutual interests to reach beneficial resolution
Information Systems: MS Word, Excel, PowerPoint, Word Perfect, Financial systems (AP, GL, AR), Operating systems (Windows 95, 98, 00, NT, XP, Vista), Salesforce.com, SalesPlus, Siebel CRM, Kelly StaffNet, Mobius, Medica Claims and Service Tracking proprietary software systems (Q-Star/ COSMOS), web-based search tools, AKN (Allina Knowledge Network), internet, intranet, email tools.

PROFESSIONAL EXPERIENCE

Corporate Account Manager, September 2007 - present
SuccessFactors, San Mateo, CA
* Cultivate new business and continually build pipeline through management of prospect lists generated by marketing campaigns and webinar attendees
* Responsible for selling Performance and Talent Management software tailored toward small and mid-sized organizations
* Deliver custom web demos with customers and consultants to articulate product features and benefits
* Negotiate contract terms, pricing and service offerings with C-level executives
* Manage sales opportunities, pipeline and forecast using Siebel automation system

Business Development Manager, August 2006 - August 2007
Modis IT, San Jose, CA
* Identify, establish, and develop new business opportunities with IT organizations across a wide range of industry verticals
* Responsible for the daily account management for large strategic accounts
* Direct relationships with clients in the capacity of staff augmentation, recruiting, and staffing solutions
* Design and conduct business presentations, quarterly business reviews, and proposal/bid responses
* Focus sales activities to meet branch, regional, divisional goals

Business Development Manager, January 2005 - August 2006
Kelly Services, Inc., Bloomington, MN & San Jose, CA
* Responsible for the business development goals (sales, gross profit contribution, and development of new contacts) and business retention (increasing market share and business reviews).
* Focus sales activities to meet branch, regional, and divisional goals; developing in conjunction with the regional manager, solid strategic sales plans.
* Keep abreast of industry trends as well as competition's quality of service, pricing, and sales efforts.
* Design and conduct business presentations, quarterly business reviews, and proposal/bid responses.
* Introduce and implement branch marketing plans.

Senior Marketing Representative, December 2002 - January 2005
CBSA, Inc., Minneapolis, MN
* Create and implement procedures for a new partially self-funded insurance product
* Present and promote health insurance proposals in person to mid-market employer groups
* Provide all sales support to brokers, Self-Funded Sales VP's, National Distribution Center Sales Directors, and Regional Directors regarding features and benefits of ESP Solutions
* Negotiate rates, terms, and benefits between reinsurance carriers and employer groups
* Conduct Open Enrollment Benefits Presentations and direct question and answer sessions at client sites
* Perform marketing analysis for a variety of cities throughout the U.S. and initiate marketing strategies to gain new business
* Implement new renewal business opportunities with operations, IT and account management to ensure successful development of accounts

Account Representative, August 2000 - December 2002
Medica, Minnetonka, MN
* Research and resolve enrollment, claims, finance, and billing issues in an expedited fashion for Medica's priority accounts.
* Contractually obligated to perform at high service levels using creativity, problem solving skills, and knowledge of Medica's internal operations.
* Act as a benefits administrator handling customer queries and detailed benefit information regarding medical procedures and diagnosis.
* Knowledge expert for Medica health insurance products, guidelines and benefits rules for the commercial market.
* Mediate between physicians and pharmacists on customer's behalf.
* Market individual plans and contracts. Promote quality control.
Achievements:
* Recipient of H.E.R.O.E.S. Award (Helping Employees Recognize Outstanding Exceptional Service)
- Recognition for exceptional customer feedback for service given "above and beyond the call of duty."
- Dedication to the department in working as a team player to achieve departmental goals.

EDUCATION

St. John's University, Collegeville, MN
Bachelor of Arts - Management, May 2000

ACTIVITIES AND INTERESTS

Member of St. John's Varsity Swim Team
All-Conference 1997, 1998, 1999 and 2000
National Qualifier 1998, 1999 and 2000
Captain 1999-2000
Recipient of SIFE Business Plan Award, May 2000
Religious Education Teacher, September 2001 - April 2002


References available upon request

Certifications
See above


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