Resume of Consultant

Title
Consultant

Primary Skills
Project Management

Location
US-TX-San Antonio

Posted
Jan-12-08

Booz Allen Hamilton
Systems Integration Project Lead / U.S. Air Force Public Key Infrastructure System Program Office
2003 -- Present

With over 18,000 consultants worldwide, Booz Allen Hamilton is one of the largest privately-held globally dispersed strategy and technology consulting firms. Booz Allen's clients include Fortune 100 firms, the U.S. Government and our allies around the world.

• Implemented streamlined metrics collection, accountability and reporting system. Increased accuracy and timeliness of data, and reduced turnaround time by 75%.
• Instituted lifecycle management processes tailored to DoD 8500 contract needs, based on IEEE/ISO 12207 standards. Crafted templates and guidance based on DoD DiDs for key deliverables, milestones, phases, transition points and critical path. Process and standardization efforts achieved OSS&E level 6 and CMMI level 2/3 certifications.
• Managed Operational Enablement project portfolio for U.S. Air Force PKI program -- 12 projects, 21 personnel, $6.5 million annual budget. Delivered key information assurance infrastructure enabling, assessment and validation tools to 750,000 personnel at 100+ locations in a globally distributed, heterogeneous networked environment.
• Instituted help desk trouble ticket data mining procedures. Efforts identified opportunities for customer satisfaction improvement and information dissemination alternatives. Efforts also uncovered opportunities for contract growth and expansion.
• Implemented software to automate AF alternative token issuance. Saved $600,000 annually in manpower requirements. Improved data accuracy by 10%. Cut card issuance turnaround time by 50% and reporting turnaround time by 75%.
• Served as Deputy Lead Engineer responsible for technical, programmatic and process oversight of 20+ projects spread across the 5 core capability portfolios; technology and human capital resources across 11 core functional teams, 60 personnel; horizontal and vertical customer relationship management.
• Received 2 “Team's Appreciation Awards” (commemorative and monetary award) for exemplary performance and SME level competency.

Superior Auctioneers & Marketing, Inc.
Director of Information Systems (IT Management, Systems Integration)
2001 -- 2002

Superior is an auction house, focusing on the oilfield industry. In 2000, Superior made a strategic decision to seek a private investor to fund 30% of a $90 million business plan to leverage Superior's auction house expertise into other industries.

• Recruited as part of “Top Talent Team” to implement new strategic direction for the firm.
• Implemented a web-based CRM and ERP package tailored to Superior's growth plan. Integrated backend systems with proprietary client-facing e-commerce auction website as well as eBay. Reduced lead generation time by 25% and increased lead quality.
• Consolidated disparate data sources into unified data warehouse. Provided marketing unprecedented agility in targeting customers.
• Modernized and streamlined auction brochure generation process. Cut inventorying and production costs by 75%.
• Developed strategic plan for information systems and technologies in support of $90 million private equity prospectus.

Global Evangelism Television
Director of Information Systems (IT Management, Systems Integration)
1998 -- 2001

GETV is a television production facility and order fulfillment center (comparable to QVC).

• Implemented an e-commerce website integrated into backend systems. Cost of processing web-based transactions was 50% of traditional transactions. Crafted and executed marketing plan to drive sales to website. Web-based sales increased 10-fold (1,000%) within 6 months.
• Developed an intranet self-service website for common IT requests and issues. Increased customer satisfaction and IT resource efficiency and effectiveness. Reduced turnaround time for most issues, and delayed need to add additional IT staff. Estimated savings of $100,000 over two years.
• Developed media venue (radio, TV, print, on-line) revenue attribution models for sales and donations. Previously, data entry personnel randomly selected a venue (medium and outlet) for revenue attribution. Implemented procedures to flag unknowns as such, and developed multiple attribution methodologies and reports. Gave marketing an unprecedented, objective insight into venue profitability. Marketing was then able to negotiate with venues based on performance.
• Integrated shipping systems (hardware and software) with backend systems. Eliminated manual data entry of shipping information. Saved 520 hours annually, and provided more accurate and timely data.
• Automated credit card processing. Saved over 3,000 hours annually, increasing efficacy of existing staffing levels.
• Implemented provisioning and audit software. First time IT department had an authoritative source for provisioning. Reduced provisioning/de-provisioning time, and identified unauthorized accounts in network, email and backend systems.
• Crafted information assurance awareness campaign. Increased cross-functional awareness. For the first time, employees understood the impact of their actions on other departments and the business as a whole. Follow-up survey indicated increased morale, and a notable drop in systems issues requiring manual adjustments.
• First employee ever to be awarded a raise prior to annual appraisal.

HuntCo Services
Proprietor (Software Development, Systems Integration)
1990 -- 1998, ad-hoc since 1998

HuntCo Services is a strategic technology consulting firm, focusing on leveraging information systems and technologies to streamline business processes, increasing efficiency and effectiveness.

• Job cost accounting package for Nadler, Inc. (sub to Tech Support, Inc.). Software integrated the accounting, job-costing and work scheduling requirements of a 100+ year old steel foundry in Central Louisiana. This software was key in bringing the company to paperless automation, modernizing legacy practices that had been in place for over a century.
• Inbound and outbound royalties management system for JIM Records. Software identified duplicate tune/owner/administrator associations, as well as opportunities to leverage prepayments against other contracts. Saved over $30,000 the first quarter. Replacing paper-based system reduced annual processing time by 99% (reduced from 4 months to 4 hours).
• §125 cafeteria plan administration for StarCom Industries. Automated paper-and-pencil, error-prone process, replacing it with custom-developed software. Reduced administrative overhead costs by 25%.
• Case tracking and management system for the Louisiana Department of Justice, Office of Risk Management, Department of Risk Litigation (sub to Tech Support, Inc.). Developed multi-user full-featured case-tracking software with time and billing functionality and other features to support the day to day legal operations of the department. System consolidated data from multiple, aging systems. User base included 170 staff attorneys, plus executive and support staff.
• Mortgage management system for C&R Mortgage, Inc. Replaced manual ledger system with custom-developed software. Developed reports to identify exceptional and problematic customers. For the first time, C&R was able to effectively manage risk, selling off appropriate accounts.
• Web-based help desk ticketing and tracking system for Bowling Green State University. Automated manual process, allowing College of Business IT department to accomplish more with existing staff. Improved customer satisfaction through reduced turnaround time and real-time feedback. For the first time, department met the requirement to have a metrics-capable system.
• Volunteer tracking, scheduling and management system for San Antonio Red Cross. Rapidly developed and deployed web-based system at the onset of hurricane Katrina. Scrubbed and imported contact information for 10,000+ volunteers from disparate sources. System became the backbone of shelter operations during the crisis, and was so successful that the Washington (DC) Area Association of the Red Cross issued an RFI/RFQ for the software.

Certifications
CISSP


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