Resume of Software Engineer

Title
Software Engineer

Primary Skills
Web Development, Data analysis, Customer Service

Location
US-AL-Mobile

Posted
Oct-12-07


Objective:
Looking for a position as a Webmaster/ Quality Assurance Tester / Web Customer Support Specialist / Software Engineer.

Education:
M.S., Computer Information Systems, University of Houston, Texas
B.S., Biochemistry, East China University of Science and Technology, Shanghai, China

Skills:
· Web development and database maintenance.
· Web customer supporting through WebEx/phone calls/E-mails based on software.
· Troubleshooting and software testing.
· Adept at debugging application problems and problem analysis and resolution.
· Strong skills in SQL 2000/2005, Photoshop, Homesite, e-Quantum, and DreamWeaver.

Working Experience:
09/2006 -- present, Software Engineer, Bashen Corporation, Houston, Texas
· Maintaining patented Equal Employment Opportunity compliance software by analyzing, debugging, and identifying areas for improvement focusing on troubleshooting, report chart, data retrieving, data analysis, and data manipulating.
· Producing scalable database solutions for reporting and analysis.
· Participating in the development of a dynamic federal version of the patented EEO compliance software by studying information needed; studying systems flow, data usage, and work processes; investigating problem areas; following the software development lifecycle, using ColdFusion MX7, SQL Server 2000, XML, HTML, CSS, and Dreamweaver.
· Created and customized a website for ITEC based on the patented EEO software.
· Providing information by collecting, analyzing, and summarizing development and service issues.
· Graphic design and development with PhotoShop and Print.
· Documenting and demonstrating solutions by developing documentation, flowcharts, charts, code comments and clear code.
· Prepared, installed and configured necessary software and solutions, and set up development environment.
· Database and web files backup.

04/2006 -- 08/2006, Web customer support specialist, Triad USA Marketing, Houston, Texas
· Communicated with customers and salesmen, determined and met customer's needs and wants via e-Commerce software e-Quantum.
· Provided technical support to customers through phone calls/E-mails/WebEx.
· Created, customized, updated and maintained e-Commerce permission-based websites for clients.
· Provided online report of Client Maintenance, Item Maintenance and Vendor Maintenance.
· Created online templates of forms, business cards, head Letters, and envelopes.

11/2001-- 12/2005, Self-employed, GraceHomeSite, Houston, Texas
· Website selling, marketing and customer service.
· Met with clients determining their needs, preparing web site design plans and schedules for clients.
· Part time volunteered in T. H. Rogers Middle School Chess Club. Houston, Texas.
· Part time volunteered at Project “SEARCH” Homeless Assistance Center, Houston, Texas.

01/2000 -- 10/2001, Online Software Developer, FYI Inc., Houston, Texas
Worked on web and database developing projects, some of them as listed bellow,
· Worked as a trouble-shooting specialist with strong JavaScript, HTML, CSS and DHTML coding skills, focusing on resolving IE/Netscape-Mac/PC cross browser display problems.
· Participated on the development of a business-to-consumer website that markets and sells premium beef products for a large farm
My major responsibilities were: frame designing and implementing the homepage; rollover effect; structure on complicated and effective navigation system; coordinated the works of frond-end and back-end groups.
· Created interactive multimedia marketing, sales and training programs that feature 3D animated movies for Enron Corporation.
In charge of recreating the web site, played major role throughout the full product life cycle including requirements gathering, prototyping, testing, QA, and deployment and maintaining across the platform.
· Updated and maintained the homepage for FYI-Net, L.P., Houston, Texas.
· Worked at developing the original version of the comprehensive healthcare service Website using JavaScript, HTML, CSS, ASP, and Oracle.
Worked on left and top navigation menu including design, implement, rollover effects, navigation structure; some Photograph works; trouble-shooting on each page on the site; in charge of the "glossary" page from the scratch.
· Participated in developing an interactive multimedia CD-ROM set for the Chinmaya Mission to present Baghavad Gita, the sacred texts of the Hindu religion. Guided the team member who worked on this project to properly display of the text and images.
· Participated on developing and hosting the Online Education Center (OEC) for Enron Corporation using JavaScript, CSS, Microsoft Access, and HTML. The OEC is used to administrate Enron's employee training program and provides educational information by 3D animation and other multimedia techniques.
· Had experience on synchronizing the display of multimedia on website using SMIL, RealPix and RealText.


Visa Status:
U.S. Permanent Resident.

Certifications
See above


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