IT MANAGER / DIRECTOR Resume

Title
IT MANAGER / DIRECTOR

Primary Skills
Technology, Manager, Director, Communications, Telecommunications

Location
US-NJ-Mountain Lakes

Posted
May-02-09


IT MANAGER / DIRECTOR PROFILE

Dedicated 14-year career leading the design, deployment and support of advanced technology solutions, and building and managing IT operations for high-growth organizations.

Successful in designing strategies to deliver sophisticated technologies, build market share and drive revenue growth. Active listening and consultation skills with proven ability to analyze business needs and issues and oversee the design of enterprise technology solutions to achieve strong ROI and TCO.

Skilled in partnering with business, management, vendors, and teams to evaluate goals, define risks, create strategy, and deliver integrated voice / data communication, applications, platforms and services to meet evolving business needs.

Natural communicator and team leader with strong motivational skills and ability to build, produce and succeed. Recognized for establishing high performance teams sharing common vision and goals.


CORE COMPETENCIES
-----------------
Vision, Strategy & Execution
Strategic Business & Organizational Planning
Technology Needs Assessments & Solutions
Project Planning, Reporting & Management
Service Design, Delivery & Management
Proposal Design & Negotiations
Business Continuity
Feasibility, Functional & Risk Analysis
Business Process Automation & Optimization
Six Sigma
Best Practices & Continuous Improvement
Team Development & Leadership
Customer & Vendor Relations


PROFESSIONAL EXPERIENCE
=======================

CONSULTEDGE, INC. -- WHIPPANY, NJ - 2000 - 2009
CHIEF INFORMATION OFFICER (CIO) / VICE PRESIDENT OF TECHNICAL SERVICES / CO-FOUNDER
Challenge: Launched an entrepreneurial venture to deliver fully integrated voice and data communication solutions and services to clients. Built internal infrastructure, created service offerings and delivery models, and led teams in the design, rollout and management of core systems, infrastructure and technologies to enable continued growth.
Dual responsibility for overseeing the build out and management of infrastructure supporting up to 100 internal users across 3 locations and 40 remote sites, and guiding the full life cycle design, rollout and support of IP / converged telephony and messaging solutions to clients throughout the United States.
Functional areas of accountability spanned technology direction and strategy, project planning and management, budgeting, RFP development and bid management, service delivery management, purchasing and contract negotiations, process and standards design, team development and leadership, and partner and client relationship management. Directed all aspects of multiple, simultaneous design, implementation, upgrade and troubleshooting projects. Held complete accountability for teams of up to 30 and 5 direct reports.
SELECTED ACHIEVEMENTS:
* Pivotal role in positioning organization as a leading platinum Avaya Business Partner and within the top 10 dealers across the nation within 6 years.
* Drove overall revenue growth from start-up to profitable buy-out within 9 years, achieving 100-300% growth for 5 consecutive years.
* Credited with establishing and managing company's 1st IT Department, including processes, procedures and standards.
* Built and led a world-class service organization and associated methodologies to support highly transactional services servicing clients from 50-user single site to more than 10,000+ users across multiple sites.
* Instituted effective programs, strategies and best practices that enabled the achievement of high customer satisfaction, outstanding employee retention, and high manpower productivity and utilization.
* Collaborated in defining company's solutions offerings, comprised of converged solutions consulting; project management; network facilities design, provisioning and consulting; and LAN/WAN design and provisioning.
* Spearheaded the build out of primary Data Center and subsequently a Disaster Recovery / Operations / Sales site, which generated 30-50% of overall gross revenue.
* Recognized for successfully delivering innovative solutions, on-time, within budget and with high satisfaction.
* Provided strategic and tactical leadership for competitive wins, successful solutions design and delivery, and long-term, profitable client retention.
NOTABLE PROJECTS & SOLUTIONS:
* Managed the complete design, build out, enhancement and optimization of infrastructure, systems and tools across a Call Center, 2 Data Centers, 3 corporate offices, and 40 remote sites delivering services to internal users and clients.
* Directed the deployment of 1st LAN infrastructure and subsequent migration to multi-platform Active Directory and Linux with VPN architecture, delivering 99.9% uptime of core systems and services.
* Oversaw the introduction of Telephony Unified Communications leveraging MS Office Communicator with PBX system, enhancing collaboration and overall employee productivity.
* Led the rollout of applications and tools within the Call Center environment to effectively monitor and report on activities supporting more than 1,000 active customers and 100 internal users.
* Project managed the deployment of Tigerpaw SQL CRM and SalesLogix Sales Automation software; and build out of corporate website to increase awareness of products and services.
* Drove the design and delivery of major system replacement / upgrade project for Duke Energy. Led team of 20 in completely modernizing legacy IBM Rolm telephony environment across 5 power and fuel stations throughout the Mid Atlantic states with full primary and back-up messaging services, enhancing business continuity.
* Planned and coordinated the build out of voice and data infrastructure at new facility for Hearst, enabling the consolidation of 7 disparate facilities. Led the deployment of the 1st large-scale Avaya VoIP in New York City, comprised of more than 3,000 end-points, providing a means to seamlessly integrate messaging, voice and video services.
* Orchestrated the replacement of Centrex PBX with Avaya at 13 locations for County of Union New Jersey, enabling the achievement of ROI within 3 years. Managed the deployment of county-wide integrated solution servicing 3,000 users with 99+% cutover success rate and with less than 1% of end-point failures.
* Spearheaded all efforts to architect and deploy infrastructure for the New Jersey Devil's Newark Arena, including telephony and LAN/WAN infrastructure, supporting 800 end-points.
* Oversaw the design, deployment and management of telephony services for Aptegrity, a start-up web maintenance company. Managed the subsequent build out and support of 2nd site to support rapid growth.


ALPHANET SOLUTIONS, INC. -- CEDAR KNOLLS, NJ - 1998 - 2000
NATIONAL ACCOUNT MANAGER / SALES ENGINEER
Challenge: Full accountability for evaluating, defining, recommending and overseeing the appropriate and on-time delivery of IT solutions and services to clients.
Consulted with clients to provide expertise on voice and data communication integration; and networking, telecommunications, applications development, help desk and project management services. Designed and delivered technical presentations, created value-added proposals, and formulated business case ROIs critical to competitive wins. Defined business development and partner / customer relations strategies to penetrate the marketplace and drive revenue growth.
SELECTED ACHIEVEMENTS & SOLUTIONS:
* Contributed to growing revenue within the division by 500% within 2 years; and enabled the expansion of team from 4 to more than 20 during tenure.
* Defined, recommended, and led the upgrade of telecommunications infrastructure for Ceridian SMB Payroll Group's offices and Call Center from small key system to a true PBX with CTI, improving customer service and reducing costs.
* Led the design of secure integration framework for EBI LP, enabling the uploading of field sales reports from Lotus Notes system to web portal, achieving ROI within 1st year with annual savings of $250K.


** Additional experience as Account Manager for Phonexpress, Operations Director for SJP Properties, Operations / Sales Manager for L'Affaire, and Manager for Seiler Corporation **


EDUCATION & CREDENTIALS
=======================
BACHELOR OF SCIENCE DEGREE
JOHNSON & WALES UNIVERSITY


TECHNOLOGY PROFICIENCY
======================
Avaya Communications Manager (Definity), Audix, Legend/Magix, Partner; MS Exchange, MS Terminal Server, MS Office Suite
Access Database; MS Windows, UNIX, and Linux Operating Systems; Solarwinds, NetIQ, Ethereal and Penta Tools
Ipv4, TCP, DHCP, SMTP, LDAP, IMAP, VoIP, H.323, SIP, 802.3, 802.11, ISDN, PPP, ARP, NTP (SNTP) and SNMP Protocols

Certifications
See above


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