IT Professional Resume

Title
IT Professional

Primary Skills
Repairing and supporting Laptop, Personal Computer, Printers, Network, and Terminals

Location
US-GA-Marietta (will consider relocating)

Posted
May-04-09


SUMMARY

IT and Business Professional with strong background in computer operations, information technology, and supervision. Experienced at creating processes, managing projects, and supervising teams. Extroverted, articulate, and reliable individual with proven ability to resolve difficult business problems.

Hardware: Laptop, Personal Computer, Printers, Network, and Terminals
Software: Microsoft (Vista, XP, NT, 2000, Millennium, 95, 3.1 & 3.0), Unix, Oracle, Java, Visual Basics, HTML, MS Exchange, MS Outlook, cc:Mail, Reach-Out, Pc Anywhere, Worldspan, Sabre, RADAR, CMIS, CAS, ACMS/VAX, Lotus Notes, Netscape, Groupwise, Notify, Quattro, Word Perfect, and Microsoft Office Suite
Mainframe: Windows 2000, Windows NT Netware (4.0, 4.1), LAN/Novell Systems, Citrix Winframe, and IBM Sorters

EMPLOYMENT HISTORY
IBM, Atlanta, GA 1999 -- 2009
SSR Support Specialist
• Created a recovery processes that allowed IBM to assist customers in reloading operating systems.
• Developed the process “Proper Steps for Part Ordering” file that allowed the IBM support team to correctly order parts for the technicians being dispatched to a customer site.
• Developed the process that Customer Service Technicians used before forwarding calls to the Escalation Team. Ranked in the top 7% for solving Tech Support and Escalation issues.
• Key achievement-founder, publisher, editor of weekly newsletter “SSR SUPPORT SPEAKS!!!” to share new discoveries of computer problems and resolutions within department.
• Presented with the IBM Excellence award for supporting 3rd level printers, networks, laptops, and personal computer telephone support for field technicians.

RECRUITING AGENCIES, Atlanta GA 1997-1999
Information Technology Professional
• Taught Microsoft Windows applications in a classroom environment.
• Supported techs in the field with printers, laptops, and personal computer hardware and software issues.
• Hands on experience as a field/computer engineer and as an onsite computer technician.
• Instruct and assist field technicians on Worldspan and Sabre airline software.
• Software/Hardware telephone support for GTE, Delta and Ceridian.
• Software support and installations for U.S. Federal Government applications.
• Monitored the Center for Disease Controls network and backups.
FIRST DECISION, Field Engineer (1999)
IBM, Computer Engineer (1998 -- 1999)
GTE, Helpdesk Specialist (1998)
CENTER FOR DISEASE CONTROL, Network Administrator (1997 -- 1998)
CERIDIAN, Software Engineer (1997)

EDUCATION
Master, Information of Technology, American Intercontinental University, Atlanta, GA
BS, Organizational Program Management, St. Paul's College, Lawrenceville, VA
AS, Business Administration, J. Sergeant Reynolds Community College, Richmond, VA

ACCREDITATIONS AND CERTIFICATIONS

IBM Excellence Award, IBM Managerial Training Certificate, A+ Certification, IBM Windows NT Workstation Fundamentals Certifications, AIX System Administration Certificate, and AIX for Users Certification

Certifications
IBM Excellence Award, IBM Managerial Training Certificate, A+ Certification, IBM Windows NT Workstation Fundamentals Certifications, AIX System Administration Certificate, and AIX for Users Certification


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