Resume of Online Marketing

Title
Online Marketing

Primary Skills
2.5 years of technical customer service experience. Good understanding of web design and online marketing

Location
US-MA-Worcester

Posted
Apr-03-07


SUMMARY OF QUALIFICATIONS

* 2.5 years of technical customer service experience
* Good understanding of web design and online marketing
* Bilingual (French, English)

Technical Expertise
* Languages HTML, basic CSS and JavaScript
* Databases Microsoft Access, Magic Enterprise
* Platforms Windows 2000/XP, Windows ME/98/95, Apple OX
* Applications Microsoft Office suite, Microsoft Project, FrontPage, Visio,
Lotus SmartSuite, SugarCRM, Google Adwords, Yahoo
Search marketing.


EDUCATIONAL BACKGROUND

MASTER OF BUSINESS ADMINISTRATION (M.B.A.),
Management of Information Systems May 2007
Clark University, Worcester, MA. Current GPA: 3.82

BACHELOR OF ARTS (B.A.),
International Development and Social Change May 2006
Clark University, Worcester, MA. Concentration: Political Economy. GPA: 3.4.
Graduated Cum Laude.

RELEVANT EXPERIENCE

MARKETING INTERN October 2006/Present
Appitas, Inc., Worcester, MA

* Assist in the creation of marketing collaterals (demo,sales
presentation, follow-up emails, etc)
* Conduct research and analysis of competitors' products
* Perform market research and segmentation to identify potential
customer segments.


HELP DESK CONSULTANT August 2004/December 2006
Clark Information Technology Services, Worcester, MA

* Provided hands-on and phone support to end-users with
hardware and software problems.
* Documented requests for help Desk support and outcome
resolutions in Help Desk database to monitor and track
recurring problems.
* Trained new personnel in company customer service protocol
* Proctored computer lab with 20 Dell PCs and 6 Macintoshes.


BUSINESS DEVELOPMENT INTERN June 2006/August 2006
Swimsuits For All, Inc., New York, NY

* Contributed to increasing affiliate network by actively recruiting
affiliates online.
* Developed and promoted special summer promotions and
incentives for the existing affiliate network.
* Contacted complementary organizations with joint ventures
proposals.


REAL ESTATE DEVELOPMENT INTERN September 2005/December 2005
Worcester Community Housing Resources, Inc, Worcester, MA

* Performed background research on potential properties for
acquisition.
* Performed On site visit and analysis of potential properties to be
developed.
* Organized findings and financial data in spreadsheet database
and performed profitability analysis on them.
* Wrote Research paper demonstrating the positive impact of the
company's projects in the Worcester area.

GRANT RESEARCH ASSISTANT Jan 2004/May 2004
Higher Education Resource Center, Worcester, MA

* Researched and created database of potential donors for center
* Tutored high school senior in French. .
* Created information sheet about foundations promoting college
education grants to disadvantaged students.


CERTIFICATION Certified E-Marketing Analyst - Institute of
Certified E-Commerce Consultants


ACTIVITIES VICE PRESIDENT 2004/ 2005.
Caribbean African Student Association. Worcester, MA

* Coordinated campus wide fundraiser to build a school in
Tanzania that raised over $3000. Delivered several fundraising
presentations to college student groups.
* Supervised executive members and executive board team to
accomplish goals.
* Coordinated several workshops, meetings, and special events.

Certifications
See above


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