Resume of Business Analyst

Title
Business Analyst

Primary Skills
Experience with Microsoft Windows operating systems in a network environment, Top Secret Clearance

Location
US-MD-Silver Spring

Posted
Jan-30-08


Education: Virginia Polytechnic Institute and State University

Major: Finance

Security Clearance: Top Secret Clearance through Department of Defense (DOD)


Technical Skills:

* Experience with Microsoft Windows operating systems in a network environment. Familiarity with productivity software such as: Microsoft Office, Microsoft Project, Microsoft Access, Peoplesoft, Quicken, Bloomberg, Internet Web Browsers, E-Mail, Remedy, Schedule Tracking System, Oce MAX Performance Management Software.


Experience:


11/1/03 - Present
Oce Business Services at World Bank Group
Washington, DC
Business Analyst

* Focus on business process analysis, design and optimization.
* Assist the Strategic Account Manager to accomplish program goals and objectives.
* Perform business process mapping and analysis to support, identify, document and maintain business process and information flows.
* Develop feasibility studies, perform gap and tradeoff analysis, and provide recommendations and implement solutions for document distribution and logistics business processes.
* Assess current and potential systems and process effectiveness, as well as analyzed business, process and systems impacts, and identified improvement opportunities.
* Work closely with each all levels of management to ensure that all commitments and customer expectations are met or exceeded.
* Accountable for achieving service levels.
* Participate regularly in client and internal meetings.
* Develop strategies to ensure adequate levels of staffing in all areas.
* Recommend operational, reporting and service delivery programs, standards, procedures and specifications that are appropriate for deployment.
* Work with the Strategic Account Manager to understand business drivers to anticipate and prepare for changes in specifications or volumes.
* Ensure that all responsibilities and service expectations are met as outlined in Annex E-1 through E-19, with emphasis on Annex E-4 and E-6 of the RFP 06-002.
* Commitment to professionalism and personal development.
* Develop and adhere to training plan.
* Communicates with management, peers and regional staff members in a timely and respectful manner.
* Perform additional duties as assigned and participate on special projects as requested.



6/1/03 - 7/28/03
Spherion: Snyder Cohn
Bethesda, MD
Bookkeeping: Temp

* Updated bank statements for Snyder Cohn


5/15/03 - Present
Sport and Health Gaithersburg, MD
Front Desk: Part-time

* Cashier
* Check members in
* Book appointments for various member programs
* Handle member inquiries
* Answer incoming calls


5/1/01 - 3/25/02
Citigroup
Baltimore, MD
Commercial Paper Trader

* Traded billions of dollars worth of commercial paper for the Corporate Treasury Department
* Keyed trades into the Treasury Management System (TMS).
* Called in commercial paper rates to Reuters, Telerate, Bloomberg and Trans Axis.
* Cold called a number of clients on a daily basis.
* Responsible for maintaining Citicorp and Citifinancial cash flows.
* Handled putting together daily reports.


7/15/01 - 12/28/01
Victorian Chimney Service, Inc.
Silver Spring, MD
Account Manager

* Maintained: accounts receivable, accounts payable, reconciling company bank statements using Quicken software, handled customer inquiries, and maintained customer-filing system.


12/27/98 - 8/18/00
Galyan's Trading Co. Gaithersburg, MD
Sales Associate

* Sales Associate: Fitness Department.


11/22/93 - 8/10/97
The Sports Authority Rockville, MD
Sales Associate

* Sales Associate: Footwear, Apparel, Bikes/Exercise and Team Sports Departments.



References Available Upon Request


Certifications
See above


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