Operations Supervisor Resume

Title
Operations Supervisor

Primary Skills
Mainframe Operations

Location
US-IL-Elk Grove

Posted
Apr-05-09

SUMMARY

A hands-on Operations Management professional with a proven track record in problem solving, implementing systems and procedures to maximize efficiency for information technology departments. Background includes troubleshooting, supply chain management, reducing costs, and building strong client relationships. Recognized for project and time management skills, teamwork and continuous development. Strong leadership in developing employees to become great assets to the organization.


PROFESSIONAL EXPERIENCE

SUPERVALU Inc., JEWEL/OSCO, Melrose Park, IL 1990 to 2008
The second largest grocery chain in the United States with sales exceeding $44 billion. It is also one of the nation's largest food wholesalers, supplying some 2,200 grocery stores nationwide with brand-name and private-label goods.

Operations Supervisor
Managed and directed a team of 5 employees in a 24 hour, 5 days a week data center, monitoring all operator job functions and equipment.

•Generated revenue of $2 million a year, by developing, implementing, and enforcing the procedural standards for the weekly production of 20,000 pharmacy renewal letters.
•Implemented procedures for the weekly printing of SUPERVALU PeopleSoft payroll consisting of approximately 50,000 employees. Managed for the accuracy and confidentiality of the mass printing without affecting our normal production.
•Generated a savings of at least 10% a month by creating an excel spreadsheet that allows the Supply Chain Department to debit internal departments for printing their reports.
•Eliminated printer billing overcharges saving the company costs by tracking and measuring monthly counts on Xerox, IBM, Hewlett Packard, and Ikon printers.
•Improved department efficiency and cost of a new hire in the past 2 years by scheduling of employees hours, coordinating staff assignments, and balancing operational resources.
•Interacted with clients by phone and e-mail efficiently, promptly, and accurately; built strong client relationships, and solved practical problems.
•Served as point of contact and resource for requests from internal users which created a cohesive team and seamless operation.
•Led troubleshooting of equipment problems to correct or recommend corrective actions; involved programmers to develop technical expertise within the work group.
•Conducted team building and strategic planning, which created an environment where each team member achieved Supply Chain Management goals that resulted in the highest customer user value.
•Purchased supply items within budget, reorganized and maintained inventory, managed incoming paperwork; ensured data center security, maintenance and correspondence.
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Greg Wegrzyn Page two



ADP, INC., Harwood Heights, IL 1976 to 1989
One of the largest payroll and tax filing processors in the world, serving more than 585,000 clients.

Operations Supervisor/Lead Operator/Operator
Directed activities in a $1.5 billion company of computerized transaction processing, record keeping, and information services. Managed a team of nine operators, prioritized workloads and assigned members to tasks which maximized productivity, i.e. payroll, general ledger, and accounts payable.

•Managed the daily mainframe operations at the company's third largest data processing center.
•Administered field testing reducing downtime by 15% which resulted in an immediate savings of $30,000.
•Coordinated and completed the installation of five Xerox 9790 laser printers, earlier than the mandatory 30 day deadline.
•Planned for meeting and scheduling time with vendors to install hardware and assist with connecting cables.
•Trained team members in the operating procedures, maintenance, and troubleshooting of laser printers.
•Developed hardware downtime reports documented equipment reliability and vendor responsiveness.


EDUCATION

Associate Degree, Computer Science and Programming, Triton College, River Grove, IL, 1976


TECHNICAL SKILLS

HARDWARE: CPU -- IBM 7280, ES9000. Printers -- Xerox DP180, 4135; Source Technologies 9510, 9512; Hewlett Packard 4200; IBM 4370, 4245. Disc Drives -- IBM 3380; CDC 3350. Tape Drives -- IBM 3490, 3480. Channel Extenders -- IBM 4956-4959; Computerm 3800/3890. Network Controllers/Servers -- IBM 3746, 3745, 3725. Controllers -- IBM 3274. Sensible Technologies Folder. Bell & Howell Mail Star 4000 Inserter.

SOFTWARE: MVS/ESA-XA, TSO, VPS, DJDE, XPAF, ESP, INFOPAC, MICROSOFT XP, MICROSOFT WINDOWS, OFFICE, WORD, EXCEL, OUTLOOK, TPXADMIN, TPX, VMCF, CONTROL D, TCP/IP, IMS, CICS, LAN/WAN, NETVIEW, JES2, VTAM, COBOL, DOS/VM-VSE, DBMS, CA7, NDM, EMC2, CA11, HASP, IJCL, MS/DOS, NCP, MIC, SUPERSESSION, RSCS, INFOJCL, CMASPOOL, RJE, IOF, MIMGR, RACF, OMEGAMON, AUTOJOB, AUTOMATE, LLA, DB2, NPM, LOGROUTE, VTP, CAM10, IMF, RCS, CA-SCHEDULER, ISPF and VLF.


PROFESSIONAL DEVELOPMENT

Incorporating Change in Your Organization; HIPAA Security Training; Courtesy and Dignity Training; Leadership Fundamentals; Supervision and Management; Appraisals and Reviews; Time Management; Communications; Assertiveness; Disaster and Recovery; Code of Business Conduct; Security Policy Management. Additional computer operator positions with Decimus Corporation and Service Bureau Company.

Certifications
See above


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