Software QA Engineer Resume

Title
Software QA Engineer

Primary Skills
System/software/QA Software Engineer with accomplished and successful experience providing support and quality software

Location
US-PA-New freedom (will consider relocating)

Posted
Jun-10-09

JEFFREY E. GROVE
244 N. Front Street
New Freedom, PA 17349
Phone 717-817-8359
E-mail: grovej777@hotmail.com

SUMMARY
Software QA/QC/test, system engineer with accomplished and successful experience providing support and quality software releases & quickly adapts to unfamiliar software environments and languages
• Reduced testing time by 50% by suggesting HP QuickTest Professional and Quality Center tools
• Part of an elite diagnostic team that saved Compaq over $7,000,000 in 1 year providing accurate final analysis of tests & validation on software/hardware projects before being released into the manufacturing
• Tested and troubleshoot hardware issue through the validation process & also 3rd level support of hardware issue that came in from factories worldwide
• Determined project scope and engineering requirements, estimated schedules, tracked item completion, certified milestones and maintained project documentation and corporate e-commerce web site Testing,
• GUI Testing, SQL database checking, Regression Testing and Integration Testing.
• Using SQL to validate data integrity
• Experience in Manual Testing of Web-based applications, client server applications.
• Experience in Automation Testing of Web-based applications, client server applications.
• Reduced response time for engineers & techs to issues by 48%
• Administrator bug tracking tool “Bugzilla” created modified multiple databases for tracking issues
• Updated and maintain 90+ Structured Query Language (SQL) Servers.
• Reduced by 77% the time spent by Engineers and Technicians on lab work through implementation and configuration of a Wireless LAN for the Laboratory.
EXPERIENCE (Summary)
• Software Quality assurance Engineer (5 year)*
• Systems/Software Engineer II (System Operations/Developments) (2 year)
• Systems/Software Engineer II (Diagnostics/Validation Integrator) (3 year)
• System Software Engineer (Test and Diagnostic Engineer) QA (2 year)*
• Technician III/Data Collection (1 year)

TECHNICAL
Expertise includes troubleshooting, repair, Hardware/Software installation
Software: QuickTest Professional, Quality Center, SQL, C/C++, LoadRunner, JavaScript, InstallShield, HTML, Dreamweaver, Visual SourceSafe, Bugzilla and Windows XP, Vista, 9X, ME, 2000 and NT Operating Systems, Linux, Linux device driver
Hardware: IBM Processors, Intel 8086 Family Processors and Coprocessors
Network:SAN, NAS, LAN, WAN, Wireless(802.11b,802.11g)
Other: MCP (Microsoft Certified Professional)
EXPERIENCE
Lead Software Quality Engineer
Contractor through ACI, Company Medifast Inc 2009-Present
Responsibility included: Testing software according to Organization Test Process, Providing the scope of testing to team members, Preparing Test Plan with team members, Verifying that Test Case are properly designed and executed. Mentors and Coaches project team members new to Software Development on software development process for a highly complex product. Uses defect tracking tools such axeosoft, Bugzilla.
• Performed Functionality Testing, Usability testing, Interface testing, Compatibility testing Performance testing, Security testing.
• Write and execute basic SQL queries
• Created test cases for GUI and Functional testing.
• Uses Quality Center to write Test Plans, Execute Test Scripts and manage Change Control.
• Assuring that team members have necessary orientation and training to effectively participate in testing activities.
• Provides visibility to senior management on the status of the project through weekly status reports and daily defect status reports
• Uses Microsoft Project to manage and track project schedules at a detailed level.


Senior Software Quality Engineer
iBquity Digital Inc., 2006-2009
Responsibility included: Managed medium sized (40-50 systems) lab. Performed full Quality test cycles on systems with load, stress, fault insertions & create bug tracking reports when necessary, participated in weekly engineering meetings. Performed bug fixes and emergence patches integration testing
• Performed GUI testing.
• Write and execute basic SQL queries
• Created test cases for GUI and Functional testing.
• Administrator for HP quality center for QA test scripts
• Wrote comprehensive test plans including acceptance, certification, performance, and stress tests of software components and web sites. Collected media, wrote scripts and applications, and wrote detailed procedures for performing comprehensive tests of software features and applications. Trained incoming engineers on QA testing and scripting
• Based on user scenarios, requirements and input from engineers, wrote functional specifications for features of software applications and hardware devices
• Reduced testing time by 50% by implementing HP quality center and HP Quicktest Pro to QA team
• Investigated the nature and probable cause of bugs. Entered clear description of bugs into bug tracking database(Bugzilla). Followed through to resolution. Tracked bugs, reported trends, and made recommendations for meeting completion dates.
• Report and troubleshoot software and hardware issue
• Played major role in software development lifecycle, from design to implementation to testing to certification of new features

Software Quality Engineer
ESTIMATION Inc., 2004-2005
Lead Quality Engineer for Estimation's Product Development team. Responsibility included: Identifying process improvements for QA completing all testing tasks thoroughly and efficiently, ensuring assigned product areas function according to requirements. I am part of a team dedicated to ensuring the release of superior quality products. Responsible for software testing, troubleshooting and validating of several Estimations products, Work with Managers, Software Engineers, Product Design Analysts, Tech Writers and other QA Analysts to determine the testing requirements, software functionality and customer audience to ensure a quality on-target release of a product.
• Review test requirements and write test plans
• Set up QA lab from ground up
• Estimate duration
• Perform QA test & create test scripts for specials
• Troubleshoot and help resolve software & hardware issues
• Mentoring new employees and providing assistance to other team members

Systems/Software Engineer II (System Operations/Developments)
HEWLETT-PACKARD COMPANY, 2002-2004
Develop and maintain software tools for implementation into factories worldwide. Provide a high level of continuous support through troubleshooting and validating of software tools, Communicates appropriate roadmaps for current and upcoming projects. Provide timely, accurate, and concise updates on escalated issues in a level 3.3 support queue. Implement strategic processes and test improvements across multiple integrated organizations.
• Team leader for various projects including a major project in creating a process for units to be built with advanced archive capabilities
• Trained outside groups on our software so the have better understanding and help them troubleshoot issues
• Resolved 100% of assigned Problem Tracking Reports (PTR) within a limited time to include tracking results.
• Meet or exceed commitments to customers and was reconignized for a high level of customer satisfation.
• Develop and publish regular, timely Roadmap updates related to responsible deliverables/components.
• 4th level support Software download tools for all OEMs and HP factories world wide

Systems/Software Engineer II (Diagnostics/Validation Integrator) 2000-2002
As a Diagnostic Software Engineers I played lead roles in multi-discipline teams working on new products and solutions. A key member of a product development and launch team, I was responsible for on-time delivery of high-performance, industry-leading manufacturing diagnostics software. Responsibilities include PC diagnostics integration, development, and validation, de-bug, issue investigation and resolution, task scheduling, and sustaining.
• Managed & maintained worldwide diagnostic releases for 7 different products and developmental projects
• Maintained & managed overall review and Assessment planned development. Software integrator developed scripts, batch files. Identify issues in software such as duplication of test, conflicts, and enhancement to software
• Test capability and compatibility of software and hardware. Add drivers and modify register regularly
• Released software packages or patches for each product to factories world wide on a regular bases
• Implemented, designed, and maintained informative global website that was adopted by the department.

Systems/Software Engineer (Diagnostic Factory Support), 1998-2000
Resolved \ troubleshoots software and hardware issues throughout 4 manufacturing groups. Managed a diagnostic team that prioritized the sequence of issue resolution. Prepared and published weekly activity reports categorizing top issues and tracking areas of improvement. Resolved both hardware and software issues for new Consumer and Commercial desktop workstations products (Pilots).
• Second Level support, worked with product engineers and technicians to resolve product issues on the factory lines
• Provided key input into the development and implementation of new software release tools eliminating mapping issues by an average of 89%.
• Reduced response time to issues by 48% through implementation and installation of a wireless LAN in the manufactories.
• Updated and maintain 90+ Structured Query Language (SQL) Servers.
• Provided on-call support 24 hours 7 days week.
Technician III/Data Collection, 1997-1998
Installed and troubleshoot hardware and software for new systems, collected data, and provide real-time, first-level problem resolution of system/hardware issues. Collaborated with colleagues to implement system enhancements and participated in system improvement teams. Built and maintained Remote Terminal Manager (RTM) and Structured Query Language (SQL) Servers.
• Provide systems support for Commercial Desktop\Workstation\Notebook manufacturing. Ensure that the hardware of printed circuit assemblies ( including system motherboards, daughter cards, backplanes and circuit boards of sub-assembly components) meet Compaq standards for quality.
• Ensure the integrity (electrical and mechanical characteristic) of input\output devices in notebook and desktop computers, in meeting the solder ability and co-planarity requirements for proper operation.
• Designed and developed traffic database that reduced surrogate issues by 44%Built & setup SQL servers for factory lines. .Effectively communicated and documented the progress of issues that reduced the duplication of work efforts across shifts.First level support, escalated issue to product engineers and then worked with product engineers, software engineers to resolve the issue in a timely manner

Electronic Test Technician III 1996- 1997
RACAL-DATACOM/GDI, Sunrise, Florida
EDUCATION
Bachelor of Science Degree in Electronic Engineering
DeVRY University, Columbus, Ohio

Major: Mechanical Engineering
PENN STATE UNIVERSITY, York, Pennsylvania

Certifications
MCS


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