Creative problem solver with ability to resolve conflict embraces cultural differences, improve morale and consistently exceed profit goals, and computer literate. More than 9 years of experience as on Senior Analyst, Clinical System.
Education
Master of Business Administration Morrison University Reno, NV
Skills:
· Microsoft Office 2K Applications (Word, Excel, Access, PowerPoint), Networking, 10-keys by touch, Type 50-60 wpm. · Knowledge of Medical Terminology, KPDS, CARG, OPAS, Learning Well, and Foundation systems
Professional Experiences
Hillcrest Care Center Sep 2006-Present Long Beach, CA Senior Analyst, Clinical System (Learning WELL System Administrator)
Responsibilities:
· Collects data and provides analyses for a broad array of issues across disciplines and functional areas. · Has sole responsibility for some small to medium size analytical projects. · Works under limited supervision. · Acts as a trainer, liaison, problem-solver, and facilitator. · Reinforces appropriate group values, norms and behaviors. · Provides Learning WELL Data base training to all medical center personnel as well as staff at the Regional office. · The role as Learning WELL Administrator, and overseeing the Learning WELL course creation; classes scheduling; and provide technical support to SSD · Training team as well as staff at the each Medical Centers. · Actively participates in analyzing data and developing recommendations and action plans, and develops new approaches to obtain needed information. · Assists in the development of project proposals, recommendations, implementation plans, communication packages, performance measurement tools, and training materials related to the assigned projects. · Evaluates and distills analyses conducted by other departments and/or outside consultants. · Prepares preliminary interpretations of analyses for project teams, clients, and/or department management. · Recommends suggested action steps based on the analytic results. · Prepares reports synthesizing analytical results, highlighting implications of findings. · Follows through any further actions based on the results using sound business judgment. · Develops project plans which identify key issues, problems, approaches, performance metrics and resources required. · Designs research plans for data gathering and analysis.
MountainView Hospital Jul 2004 -- Aug 2006 Las Vegas, NV Configuration Analyst
Responsibilities:
· Assist BSM in the analysis of LOB development. Also, assist in Data clean up for SBU/DPA on monthly basis. · Maintain new changes to GUI/FS Reformat and reinforce a Foundation Systems Data Clean Up schedule. · Validates system functionality after benefits are coded into applications, but before release into production environment. · Analyzes data to determine how to configure the health plan and regulatory rules and logic for the detailed benefit services and benefit plans into EPIC and Foundation systems. · Assesses the impact of new rules and new service designs on all systems prior to benefit implementation. · Reformat and reinforce QA Announcement (New and/or Retired BO's or Plans) Schedule. · Process all incoming Movaris requests either approve or reject the requested benefit changes. · Assist HOTLINE issues. Received concerns and issues via voice mails, and once analysis is completed, clients will be contacted. · Ensures configuration meets current business policies and practices. · Supports the efforts of compliance review and audit of employer group benefits. · Creates documentation outlining the detailed benefit service design, maintains plans, product and purchaser relationship in EPIC. · Responsible for ad-hoc queries and research on the recurring benefit offerings or changes. · Provide comprehensive analysis of proposed benefits, with recommendations if necessary. · Reformat and reinforce QA Announcement (New and/or Retired BO's or Plans) Schedule.
St Mark's Hospital Oct 2002 -- Jun 2004 Salt Lake City, UT Administrative Specialist
Responsibilities:
· Request medical records to support audits, inventory records received, follow-up on outstanding records, copy records for auditors. · On-going support staff with special projects, invoices processing; monthly process travel expense reports; process check requests; order office supplies, computers and accessories. · Arrange travel itinerary for department managers; arrange meetings & workshops, and set up Conference Bridge. · Provide supreme customer service skills, and handle all complains in diligent manner. · On-going review and update of hospital guidelines; Schedule appointments. · Medical billing, handled worker's compensation claims of varying complexity and risk management inquiries. · Knowledge of Medical Terminology, Medi-Cal / Medicare claims and excessive cash handling. · Knowledge of general office work, handled large amount of hospital calls. · Attentive and punctual to all team meetings and provided on-going feedback to enhance patient care development. · Collected and analyzed data.
Pioneer Memorial Hospital Feb 2000 -- Sep 2002 Heppner, OR Receptionist II
Responsibilities:
· Patient registration, and appointment scheduling at an Out Patient Medical Offices. · Daily cash handling as well as medical claims processing. · Acts as a liaison for non-English speaking members. · Assist in the filing of Worker Compensation claims and all other medical related documents. · Uses computer based programs, copy machine, calculator and other related standard office equipment to type letters, reports, correspondence and forms. · May compose correspondence for supervisory review. · Answers telephone inquires takes and relays messages, and greets visitors.
Education MS in Computer Science De Anza College, Cupertino, CA
Reference: Available upon request
Certifications
See above
CONTACT DETAILS
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