Resume of Desktop Support Technician

Title
Desktop Support Technician

Primary Skills
Troubleshoot, repair and deployment of computers, laptops; server backup using Veritas

Location
US-OR-Hermiston

Posted
Mar-26-08


Tools and Skills:
* Application Software - Lotus Notes 6, Microsoft Front Page 2000 and 2003, Microsoft Office 97, 2000, XP, and 2003, and Veritas
* Operating Systems -Microsoft Operating Systems Windows NT 4.0, 95, 98, ME, 2000, XP, Server 2003, Limited experience with Active Directory, Mac OSX, Citrix and Linux
* Programming Languages - Visual Basic.Net
* Diagnostic Tools - Ad-ware Professional, Bart's PE, Knoppix, Micro 2000, Norton Anti Virus, Regedit, and Registry Mechanic
* Utilities - Acronis, Altiris, Diskeeper 7.0, Drive Image, Norton Ghost, and Partition Magic.
* Hardware - Cutters, Laptops, Laser Printers, Modems, Personal Computers, Plotters, POS Equipment, Routers, Servers, Switches, Thin Clients, and Workstations

Work Experience:
7/07 to Present - Metso - Deskside Support Technician
* Troubleshoot, repair and deployment of computers
* Setup new laptops for deployment
* Troubleshoot and repair laptop computers
* Server backup using Veritas
* Asset and software tracking
* Adding, deleting, and changing users, groups, and permissions for them using Active Directory
* Help Desk support for internal customers using Lotus Notes 6 Help Desk software

1/97 to 7/07 - Gregg's Computers - Technician/Owner
* Design and construction of new computers.
* Troubleshoot and repair laptop and desk top computers
* New network design and setup for home and small business networks
* Setup and/or troubleshoot wireless networks
* Troubleshoot home and small office networks as well as personal computers and laptop computers for hardware, software, virus, and malware problems via telephone or onsite.
* Troubleshoot and repair Dell, HP, and Lexmark laser printers.
* Dell Certified Systems Expert #455826

8/06 to 7/07 - SmarTech and Associates, L.P - Contract Technician - Part Time
On site warranty repairs and troubleshooting desktop, work station, thin client, and laptop computers as well as laser printers for Dell, Lexmark, and Unisys.
Dell Certified System Expert #455826

10/2/06 to 2/1/07 - Washington Group International Demil Site - IT Specialist - Temporary Contract
* Assemble, deploy, and trouble shoot new HP LaserJet printers in a network environment
* Help Desk Technician for Windows 2000 and Windows XP trouble tickets using the Altiris ticket system
* Use various software for establishing a remote connection to client computers to install new software or troubleshoot problems on client machines
* Image and setup new computers as well as migrate Outlook and personal data to new computers using Altiris and Carbon Copy

8/06 to 10/06 - SPS Technologies, Inc. - Contract Technician - Part Time
* Install new computer equipment replacing old computer equipment
* Migrate all personal data and Outlook data to new computers
* Prepare old computer equipment for return shipment

8/06 to 9/06 -Bates Private Capital - Temporary Contract - Desktop Support Technician
* Build and troubleshoot desktop machines with dual monitor capability for a new project rollout
* Create Images for machines using Ghost
* Repair desktop machines
* Image desktop machines that were built or repaired with newly created images
* Handle occasional help desk tickets for internal users issues

7/05 to 10/06 - The Computer Merchant, LTD - Contract Technician - Part Time
* Setup of new Cisco routers and switches at Citi Group/Smith Barney offices

3/05 to 8/05 - Walla Walla Community College - PC Technician - Temporary
* Build, troubleshoot, and repair personal computers as well as laptops.
* Build computers for Cisco Lab with 3 hard drives in each, creating images for these machines using Acronis, setting up a dual boot environment on each machine using Acronis, and educating some of the instructors on the setup and use of these machines.

3/04 to 3/05 - Walla Walla Community College - Help desk/Lab monitor for computer study labs - Temporary
* Assist students with building web pages using Netscape and Microsoft FrontPage 2003
* Assist students with homework or studies with Microsoft Office, and Windows XP Professional operating system.

Education:
From 3/2004 to 8/2005
* Walla Walla Community College Networking Support AAAS Degree
* Walla Walla Community College Computer Support/Repair AAAS Degree
o 3.87 Cumulative G.P.A.

Other Related Training:
* Dell Certified Systems Expert #455826
* Dale Carnegie 40 hour Speech Series
* Management Action Program 60 hour Seminar
* Computer and Network Leadership Training
* Computer Systems Analysis and Design
* WAN Technologies Training

References:
Kerren Williams HR and Office Manager Metso, N.A. (253) 925-3250
Debbie Tracy Owner Signs Plus (541) 567-1603
Jerry Beagle IS Manager Washington Group Int'l (541) 564-7138
John Martincic IT Lead Bates Private Capital (503) 670-7772
Gerald Sampson Professor and Project Supervisor WWCC (509) 527-4636

Certifications
See above


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