Computer Professional Resume

Title
Computer Professional

Primary Skills
LMS Expert,Microsoft Office products knowledge,Project Management skills,requirements gathering expert,Pre-Sales support

Location
US-NC-Charlotte, NC

Posted
May-26-09


SUMMARY

A well-rounded, organized, customer oriented Computer professional. Experienced consultant on Learning Management software and large scale accounts. Years of successful enterprise system implementations including presales assistance, business requirements gathering, initial implementations, migrations, and upgrades. Excelling in project leadership, resource management, mentoring, training, analysis, configuration, presales implementation, complex problem solving techniques and sales. Working knowledge of LMS software, organizational tools, networks, databases, learning systems, and business applications. Proven written and oral communication skills.

SELECTED ACCOMPLISHMENTS

•Part of a Consulting team delivering more than 4 million in revenue via sale of LMS software to Fortune 500 companies
•Responsible for the implementation of Learning Management software from Pre-sales to post go live for the Public and Private sectors
•Learning Software implementation training for the Army ROTC program at major Colleges nation wide
•Managed and maintained a multi-state territory with emphasis on customer satisfaction
•Part of team generating 10 million revenue via sale of services and software into the Educational sector
•National technical training consultant for Educational software offerings
•Successful Public speaker -- a Dale Carnegie graduate

PROFESSIONAL EXPERIENCE

Saba Software, Redwood Shores, CA 2005 -- 2009
Senior Business Consultant
•Senior LMS Business Consultant responsible for US and Canada implementation lifecycle from pre-sales to post go live generating revenues that were in scope and under budget
•Organized, developed and conducted on-site workshops evaluating and documenting business requirements that led to successful implementations
.Assisted Product Management by conducting beta testing on software releases resulting in more bug free software to the market place
•Lead Business Consultant for the Document Management Team preparing document updates that resulted in more accurate documentation
•Successfully implemented LMS software using Oracle, MSSQL and UDB databases for Fortune 500 companies in both the Public and Private sectors
•Assisted the Sales Team with presales SOW documentation that led to numerous software and services contracts
•Awarded Consultant Implementation of the Quarter for successful Global software implementation
•Numerous Customer Satisfaction awards

Pearson Digital Learning, Scottsdale, AZ 1996 -- 2005
Systems Engineer/ Business Consultant
•Managed and maintained a multi-state territory implementing solutions, enhancements, products, and fixes for K-12 Educational Institutions
•Successfully implemented Learning software using Sybase and Microsoft SQL database software
•Presales Engineer conducting Technical software specification presentations resulting in numerous sales
•Post sales Engineer that trained Education District IT personnel with software implementations resulting in successful installations and maintenance of Learning software
•Performed on-site installations, diagnostics, and repair of networks / computers that were in scope and under budget
•Conducted and organized business requirements meetings that led to successful software implementations
•Liaison to Engineering Department on development efforts of new product releases allowing more bug free software releases to the customer base
•Coordinated technical meetings to train District IT departments on installation, configuration, and implementation of K-12 educational software resulting in repeated license renewals
•Consultant trainer to the Army ROTC program at universities nation wide for Learning management software leading to more successful student achievement
•Project Manager on several implementations which resulted in successful large scale educational implementations delivered both in scope and under budget
•Numerous Customer Satisfaction awards
•Awarded outstanding contributions to Sales in Southeast Region -- 2000
•Awarded Systems Engineer of the Year award -- 2001

ENTEX Information Services, Columbia, SC & Charlotte, NC 1991 -- 1996
Systems Engineer
•Interim Services Manager relocated to Charlotte, NC that was successful in establishing company Service department that led to a full branch opening
•Computer Systems Engineer for Fortune 500 companies maintaining a multi-state region
•Presales Engineer conducting technical specification presentations to Fortune 500 companies resulting in sales of computer hardware and services
•Responsibilities that included: coordinating and conducting IT presentations, project management, consulting services, technical software / hardware implementations, and business development strategies
•Project manager and Consultant for SC National Bank computer upgrade implementation for all SC branches that was delivered in scope and under budget
•Managed Microsoft vendor representatives at the Charlotte, NC location resulting in contract renewals and expanded work force
•Presidents Club for Customer Service excellence - 1995


COMPUSYSTEMS, Inc., Columbia, SC 1988 -- 1991
Field Service Engineer
•Specialized in on-site installations, diagnostics, and repair of computer software systems in the Medical market place
•Business Software Consultant on technical projects, insuring satisfactory status of work requests
•Managed large scale installations for medical billing software that were delivered in scope and under budget
•Instructed customers on Computer hardware operation and customer maintenance responsibilities that resulted in continued license renewals
•Awarded outstanding Field Service Engineer of the year --1990

American District Telegraph Company, Columbia, SC 1987 - 1988
Technician / Installer
•Performed on-site installations, diagnostics, and repair of computer controlled security systems for Fortune 1000 companies in the Public and Private sectors
•Acted as company liaison to the customer on technical projects, insuring satisfactory status of work requests
•Managed large scale installations for computer controlled security systems that were delivered in scope and under budget

EDUCATION

AAS in Computer Engineering 1987, Cape Fear Community College, Wilmington, NC
Recipient, Southern Bell Scholarship for Academic Achievement
3.67 GPA on a 4.0 scale

References
Provided upon request

Certifications
See above


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