Computer Specialist Resume

Title
Computer Specialist

Primary Skills
AS400, Desktop, PC Repair

Location
US-NY-Rochester, Syracuse (will consider relocating)

Posted
Oct-11-09


I am looking for a full time permanent position.

Having supported end-users within an organization for over 20 years, gaining experience and skill in troubleshooting and solving a variety of computer-related issues, I am writing to inform you of my ability to perform in the capacity of Information Technology Computer Specialist. I have received a technical training certificate in information technology from IBM Right Source Training Center and have amassed technical competencies in the following:

Software: COBOL, Basic, OCL, CL, Windows 9x, NT, 2000 XP, DOS, Microsoft Office 97/2000/XP, Corel Suite 8, CompTIA A+ Certification

Hardware: Digital RA81, VAX 8810, DECSYSTEM10, Prime 6350, IBM PC Clone, IBM Mainframe, IBM System/36, AS/400, Xerox DocuPrint 180 & 155

As a computer specialist for the Government of the District of Columbia, I ensure that system reliability and security are maintained during the replacement/upgrade of existing systems/equipment. For example, I project managed the replacement of an IBM System/36 midrange computer with a newer Y2K compliant AS/400 midrange system. I also reduced operational costs by eliminating microfiche and replacing it with newer technology CD burner equipment. To achieve project success, I was responsible for:

? Ensuring compatibility with existing and proposed systems.
? Managing the installation of new and modified systems software/application programs by technical staff and software vendors.
? Monitoring the reconfiguration of physical and logical devices and the acceptance testing of new/modified software installations.
? Coordinating the identification and resolution of problems in the design and execution
of software.
? Training employees on equipment use.

Most of my work experience has been with the Government of the District of Columbia working in the payroll office cluster. As indicated on my resume I have had experience working with Desktop computers as well as with midrange AS400. Though I have achieved longevity with the government I am seeking new challenges that will take me out of my comfort zone. I have a strong work ethic and an excellent attendance record for sick days and annual leave days. Please consider me for the position of Information Technology Computer Specialist. I am very eager to learn new technologies and wish to advance my career through further education and hands on applications.

My two previous performance evaluations were excellent and I was rewarded with a bonus. I have a large reserve of sick and annual leave balances. I am a team player and am ready to take on any challenge. Any and all relocation expenses will be my responsibility. I am more than willing to relocate at my expense. I am eager to share with you the details of my qualifications for leading your company's IT endeavors.

Relocation is not a problem for me. I am very willing to relocate at my own expense. I am not afraid of new challenges or starting a new life in another city. My availability date to start work will be a timeframe of two weeks which will give my current employer the professional courtesy of proper notification. Salary Requirements are Negotiable. Please let me know how I can be a benefit to your organization.


Objectives
Become part of proactive team of professionals whose goal is to be a benefit to the employer. Get out of my comfort zone and stretch beyond my current boundaries. Work in harmony with the goals and aspirations of the employer to be a benefit to its customers. Seek to enrich the employer and their bottom line of profitability.

Relocation is not a problem for me. I am very willing to relocate at my own expense. I am not afraid of new challenges or starting a new life in another city.



TARGET JOB Target Job Title: Computer Test and Computer Repair Technicians

Desired Job Type: Employee
Desired Status: Full-Time
Desired Salary: Negotiable
Site Location: On-Site
Career Level Mid Career
Date of Availability: Two Weeks Notice

TARGET COMPANY Company Size: No Preference
Category: Information Technology
Description of my ideal company:
An organization that is looking for a person who is self motivated and who is looking to better themselves through further education, training and hands on experience.

TARGET LOCATIONS New York

WORK STATUS US I am a United States Citizen authorized to work in all 50 states.
EXPERIENCE
Qualifications for Computer Test and Computer Repair Technicians

? Capable of providing technical support to IBM AS/400 end-users by troubleshooting problems with software performance.
? Has ensured smooth operations by providing personnel with the skills to perform daily functions and informing management of procurement needs.
? Areas of expertise include workstation support, project management, supervising, procurement, and system documentation.

Technical Competencies

Software: COBOL, Basic, OCL, CL, Windows 9x, NT, 2000, XP, DOS, Microsoft Office 97/2000/XP, Corel Suite 8, CompTIA A+ Ceritfication

Hardware: Digital RA81, VAX 8810, DECSYSTEM10, Prime 6350, IBM PC Clone, IBM Mainframe, IBM System/36, AS/400, Xerox DocuPrint 180 & 155

Professional Experience

Computer Specialist, District Government 11/1988 - Present 1988-Present
Directs the planning, organization, and scheduling of software implementation projects, after ensuring compatibility with existing and proposed systems. Manages the installation of new and modified systems software/application programs by technical staff and software vendors. Monitors the reconfiguration of physical and logical devices and the acceptance testing of new/modified software installations. Coordinates the identification and resolution of problems in the design and execution of software. Trains employees on equipment use.
? Reduced operational costs by eliminating microfiche and replacing it with newer technology CD burner equipment.
? Project managed the replacement of an IBM System/36 midrange computer with a newer Y2K compliant AS/400 midrange system.
? AS400 Machine Type 9406, Model Number 170, Operating System Version 4 Release 3
? Have had some experience working to solve end user desktop issues as well as having an overview of server systems and networking concepts.

Computer Operator, Rochester General Hospital 3/1987 - 11/1988 1987-1988
Provided operational and technical support to Digital DECSYSTEM10 users throughout the hospital; processed employee payroll reports/paychecks and printed confidential reports for employee earnings and hospital capital. Ran financial system to produce patient billing information and special monthly accounting programs, which produced confidential information on hospital accounting data. Participated in the installation of new equipment throughout the hospital. Performed system hardware maintenance operations. Responsible for nightly systems tape backup of all systems.

Education/Certifications

B.S., Information Systems Management, University of Maryland, University College
A.A.S., Data Processing/Information Technology, Finger Lakes Community College
Coursework, Data Processing, St. John Fisher College
Coursework, Business, Monroe Community College

Technical Training Certificate, Information Technology, IBM Right Source Training Center


EDUCATION 12/2000 IBM Right Source Training Center US-Virginia-Crystal City
Some College Coursework Completed

5/1999 University of Maryland, University College
US-Maryland-College Park
Bachelor's Degree

1/1988 St. John Fisher College
US-New York-Rochester
Some College Coursework Completed

12/1986 Finger Lakes Community College
US-New York-Canandiagua
Associates Degree

1/1981 Monroe Community CollegeUS-New York-Henrietta
Some College Coursework Completed

SKILLS
Skill Name Skill Level Last Used
Windows 9x Intermediate Currently used 5 years
Windows NT, 2000, XP Intermediate
Currently used 5 years
DOS Intermediate Currently used 6 years
Microsoft Office 97 Intermediate 1 year ago 5 years
Microsoft Office 2000 Intermediate Currently used 3 years
Microsoft Office XP Intermediate Currently used 1 years
AS/400 Intermediate Currently used 5 years
A+ Certification Intermediate Currently used 1 years


ADDITIONAL INFORMATION Ensure system integrity of the IBM AS/400 by providing full weekly backups of all system files and programs. Apply AS/400 system software patches sent by IBM. Ensure timely attention to city payroll output by monitoring the status of the system print queue. Handle any system problems and glitches that may occur on the AS/400. Give payroll users immediate system access by providing maximum uptime of the AS/400. Provide technical support to IBM AS/400 end users by troubleshooting problems with software performance. Design user interface screens for use in office automation systems. Perform system analysis to determine system flow and to chart system requirements. Ensure system integrity of the payroll time and attendance scanning system. Upgrade older scanning system user workstations. Perform system backups of the time and attendance payroll Windows NT scanning system server. Ensure that all data center personnel are able to perform daily duties by providing step by step documentation of how to operate all systems that are utilized. Ensure smooth operation of the data center by projecting resource usage and procuring additional resources. Enter commands using keyboard of computer terminal, press buttons or flip switches on computer and peripheral equipment to operate equipment. Load peripheral equipment with tapes, disc drives, or printer paper. Enter commands to clear system and start operation. Monitor peripheral equipment and error messages on terminal to detect machine stoppage or faulty output. Enter commands to correct errors and resume operation. Notifies supervisor if unable to correct errors in operation. Clears equipment at end of operating run and reviews schedule to determine next operation. Records problems that occurred during run and notes actions taken. Assist computer users who encounter problems.

Capable of providing technical support to IBM AS/400 end-users by troubleshooting problems with software performance. Has ensured smooth operations by providing personnel with the skills to perform daily functions and informing management of procurement needs. Areas of expertise include workstation support, project management, supervising, procurement, and system documentation.

Technical Competencies

Software: COBOL, Basic, OCL, CL, Windows 9x, NT, 2000, XP, DOS, Microsoft Office 97/2000/XP, CompTIA A+ Certification

Hardware: Digital RA81, VAX 8810, DECSYSTEM10, Prime 6350, IBM PC Clone, IBM Mainframe, IBM System/36, AS/400, Xerox DocuPrint 180 & 155

Ensuring compatibility with existing and proposed systems.
Managing the installation of new and modified systems software/application programs by technical staff and software vendors. Monitoring the reconfiguration of physical and logical devices and the acceptance testing of new/modified software installations.
Coordinating the identification and resolution of problems in the design and execution of software. Training employees on equipment use.


Job Description and Duties

1. Interface with upper level management to receive instructions on how to improve the daily functions of the unit.
2. Operate Xerox printing equipment to produce output payroll and pensioners reports for end users.
3. Provide training to other personnel on how to correctly use Xerox equipment.
4. Assist users with jobs that are printing on greenbar forms
5. Ensure smooth operations by making management aware of procurement needs when supplies are running low.
6. Process special Xerox printing requests for programming personnel.
7. Contact Xerox when there are problems with the equipment and technical support is needed.
8. Utilize Kodak scanners equipment to scan Time and Attendance forms for employees.
9. Ensure system integrity of the AS/400 by providing full weekly backups of all system files and programs.
10. Monitor daily functions of the system print queue to ensure that payroll output is printed in a timely manner.
11. Handle any system problems and glitches that may occur on the AS/400.
12. Provide maximum uptime of the AS/400 allowing end users immediate access.
13. Oversee efficient operation of data processing activities by instructing other personnel as to what has processing priority.
14. Ensure that employees are furnished with the correct equipment to perform their duties.
15. Print Time and Attendance forms for District Government Agencies.
16. Deliver completed reports to the different divisions within the payroll agency.
17. Print and distribute all output created from production batch schedule, printing of Government Payroll reports.
18. Validate outputs for quality and ensure accurate distribution.
19. Monitor the operating system for failures and outages. Initiate first level corrective action and escalate if necessary. Escalate problems to the appropriate support group or vendor for resolution. Respond to hardware problems and escalate as necessary.
20. Monitor and maintain consumable inventory, ordering as necessary.
21. Execute backup, recovery, and tape library management.
22. Support the installation of data center equipment.
23. Demonstrate customer service attitude and work ethic.
24. Adhere to the Company's Code of Conduct and Business Ethics standards.
25. Perform routine tasks associated with operating a computer, such as the monitoring, and scheduling backups in accordance with detailed instructions.
26. Monitor system consoles. Resolve simple and routine problems within scope of the defined responsibilities of the Data Center.
27. Perform corrective and preventative maintenance.
28. Operate auxiliary equipment such as impact line printers and Xerox high-speed printers.
29. Perform routine tasks to maintain computer equipment and their peripherals.
30. Load peripheral equipment such as greenbar printer paper on the line printers and cut sheet paper for the Xerox printers for operating runs.
31. Observe peripheral equipment and error messages displayed on monitor of terminal to detect faulty output or machine stoppage.

Certifications
CompTIA A+


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