Resume of IT Manager

Title
IT Manager

Primary Skills
Applications and hardware support, MS Office, Help Desk

Location
US-NJ-Ringwood

Posted
Mar-23-08


SUMMARY
Talented IT professional with expertise in overseeing daily operations, including infrastructure, technical support, project management, P&L, vendor negotiations, and disaster recovery. Able to hire and train technical teams. Adept at working with clients and business units to determine needs and affect solutions. Excellent presentation and problem-solving skills.

Strategic Planning ~ Network Operations ~ Help Desk Management
Cost Control ~ Budget Administration ~ Disaster Recovery
Vendor Relations ~ Technology Migration ~ Systems Implementation

TECHNICAL SKILLS
Operating Systems: Windows 98-2003 Server, Novell Netware, WinXP

Applications: MS Office, Visio, Access, FrontPage, Ghost, Backup Exec, ArcServe, antivirus software, Prism, Worldsecure, SupportMagic, HRVantage Human Resources, Postini Spam Control, Surfcontrol, Summation, Citrix/Remote Access, Dreamweaver, Hummingbird, Worldox

Networking: Basic infrastructure, IIS, Active Directory



PROFESSIONAL EXPERIENCE

Gibraltar Solutions LLC, Morristown, NJ 2004 -- Present
Consultant / Co-founder of full-service IT consulting firm
Provide IT solutions to clients with emphasis on delivering business process, desktop and information systems solutions to small and medium-size businesses.
• Design disaster recovery plans and systems, conduct network and computer system audits, provide outsourced help desk services, implement document management, and set up office networks.
• Work with clients to identify requirements. Prepare and deliver presentations. Formulate and direct complete projects from inception to implementation. Administer project budgets.
• Developed all policies and procedures, facilitate client meetings, work closely on sales and marketing functions, and hold full responsibility for project and client management.
• Select and purchase hardware, software, and operating systems. Carry out process re-engineering.

Riker Danzig Scherer Hyland Perretti LLP, Morristown, NJ 1990 -- 2004
Director of Information Technology
Created and established firm's information technology department for this Law Firm. Built staff from one to nine as company grew to 350 end users located in three offices across two states.
• Planned and led major technology upgrades, including migrations through multiple Windows versions, software upgrades, and migration from Novell to Windows 2000/Active Directory.
• Improved efficiency as one of first firms in New Jersey to adopt digital scanning and printing. Transitioned company from manual systems to fully-automated computer network.
• Automated workflow processes. Introduced Xerox digital copy technology and led migration to system. Implemented SupportMagic call tracking system for Help Desk.
• Increased system uptime from 80% to 99.8% through technical enhancements and training.
• Reduced costs and enhanced IT staff efficiency by implementing software to distribute software to PCs automatically, eliminating need for planned downtimes to upgrade PCs.
• Achieved savings of $200,000 through effective maintenance contract negotiations and introduction of in-house training and PC repair programs, eliminating need for outsourced services.
• Led projects to introduce Cisco infrastructure upgrades, Human Resources applications, Rightfax system, Internet web site, Elite accounting system, and Blackberry technology.
Gary M. Link Page 2

• Authored and implemented company's disaster recovery plan and procedures.
• Managed all technology purchases, vendor relationships, and vendor negotiations.
• Prepared and administered annual budget of $600,000 to $1 million.
• Directed creation of New York office, including hardware/software installation and WAN connectivity
• Provided technical support for Call Accounting and Security systems.


The Reserve Fund, New York, NY 1986 -- 1990
Technology Manager
Planned and set up complete technology department, including networks and computer systems, for money market firm with 200 users. Supervised technical personnel.
• Provided Novell network management and administration. Maintained desktop environment.
• Oversaw software and hardware installation, configuration and upgrades.


EDUCATION
Rutgers University, Newark, NJ
BA in Sociology


PROFESSIONAL DEVELOPMENT
MCSE 2003 (in progress)


PROFESSIONAL MEMBERSHIPS & ENGAGEMENTS
International Law Technology Association (Lawnet)
Past Coordinator, New Jersey IT Directors Forum
Co-chaired Riker Danzig Technology Committee
Chaired Riker Danzig Disaster Recovery Committee
Selected to speak at 2001 Lawnet Conference
Selected to speak at 1996 CIO Conference
Selected to deliver presentation at Xerox Worldwide Product Rollout (2003)




















Gary M. Link Page 3

SKILLS AND CAREER OVERVIEW


Planning & Administration
• Scheduled and managed large scale implementations and upgrades including staff availability, costs and vendor negotiations on projects from $250,000 to $900,000 as well as intermediate minor upgrades to applications
• Evaluated and recommended applications and procedures to fulfill business requirements
• Reviewed and analyzed system logs in order to ensure network integrity
• Planned and budgeted for future upgrades and technology initiatives based on business needs
• Developed all policies, procedures, and standards. Designed and led implementation of computer and network infrastructures. Selected and purchased all hardware and software


Technology Implementation & Delivery
• Installed & maintained desktop Operating Systems Windows 3.1, 95 and XP, Server 2000, 2003, Novell 4.12
• Applied applicable patches and fixes -Desktop OS, Server OS and applications patches
• Insured systems reliability by testing network backup and disaster recovery processes
• Provided troubleshooting for issues relating to user operability, desktop issues, network connectivity, remote access and diagnosing systems and operational problems
• Remediated issues resulting from hardware failures, networking problems, software and Operating System failures


Technology Projects (examples of desktop projects)

Converted 250 users from manual to computerized network Cost - Approx $500,000
Staff (Full time, one trainer, outsourced vendor for systems integration) - Time- approx 2 years
Deliverable -- Implemented operational firm-wide network, with file and print sharing capabilities

Upgraded existing network to Windows 95 & concurrently to Word for Windows Cost - approx $250,000
Staff (5 FTE) - Time 6 mths
Deliverables -- Upgraded to new computer systems, including Operating system and word processor and Document Management systems.

Upgraded Desktop OS from Win95 to WinXP Cost- approx $300,000
Staff (6 FTE) - time 8 mths
Deliverable - Converted desktops with reliable and functional Operating system and new Office suite

Migrated Novell Servers to Windows 2000 Cost-approx $250,000
Staff (4 FTE and outsourced consultant) - Time-approx 3 mths
Deliverables - Replaced obsolete network servers with State of the art applications servers and implementation of Active Directory

Replaced Obsolete infrastructure (Bay routers and hubs) with Cisco Cost-approx $450,000
Staff (5 FTE and outsourced consultant) - Time (planning -2-3 months, conversion 1 weekend)
Deliverables - Upgrade to new networked infrastructure providing more reliable processing and fault tolerance.

Certifications
See above


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