Quality Assurance Analyst Resume

Title
Quality Assurance Analyst

Primary Skills
Test Execution, Test Plan Writing, Test Case Writing, Defect Management, Requirement Gathering, Requirement Writing

Location
Canada-BC-Vancouver

Posted
May-04-09

Profile:

A professional Quality Assurance analyst with 3 years experience through all phases of the software development lifecycle; including requirement gathering, test documentation creation, test execution, defect tracking and reporting. A further 3 years in various positions in the IT industry.

Key Skills:

- ISTQB Certified
- Regression Testing
- Web Testing
- Cross Platform Testing
- Creating Test Documentation
- Defect Tracking
- Bugzilla and other defect tracking software tools
- Excellent organisational skills
- Ability to work well within teams as well as individually
- Leadership experience
- Ability to familiarize with software quickly
- Experience with diverse range of software and technologies


Career Summary:

Company Pronto Software
Position Quality Assurance Analyst
Date December 2007 -- October 2008

Pronto Software is Australia's most successful domestic Enterprise Resource Planning (ERP) vendor whose product, PRONTO-Xi includes fully integrated business functionality covering Accounts, Sales Orders and Purchase Orders (SO and PO), Customer Relationship Management (CRM), Warehouse Management (WMS), Electronic Data Interchange (EDI), Retail Point-of-Sale (POS), Facilities Management (FM), Manufacturing (MRP), Supply Chain Management (SCM) and other related functions. My role was predominantly in the Custom Solutions team who develop customized versions of the software when the core functionality did not exactly suit the client's needs.

Responsibilities:
- Controlled the testing for the Custom Solutions Team, which covered many areas of the Pronto ERP system depending on the needs of clients.
- Wrote and updated test scripts for new and upgraded solutions.
- Executed test scripts
- Liaised directly with clients when issues arose in order to reproduce software problems.
- Managed the tracking and fixing of bugs in clients software solutions.
- Delivered bug fixes directly to client sites.
- Performed system and regression testing for the Quality Assurance Team during the development of new releases.
- Discussed with clients the required changes to new and existing solutions.
- Created requirement documents for new clients.
- Worked with the Quality Assurance team performing regression testing of the next PRONTO-Xi release.

Company Athletics Victoria
Position Contract QA Analyst / User Documentation
Date July 2008 -- October 2008

Athletics Victoria is the peak athletic body in the Australian state of Victoria. Athletics Victoria works to encourage, improve, promote and manage athletics for all its members. A decision was made to develop an internal open source event management system (OpenScore) as a suitable existing solution could not be found. My role was to control the Quality Assurance of the system as well as creating the required user documentation.

Responsibilities:
- Created test plans and scripts from functional specifications.
- Executed test scripts.
- Logged and managed defects.
- Liaised with the developers to ensure defects were corrected and resolved.
- Created detailed user documentation detailing the entire system.
- Created one and two page how-to guides.

Company Migration Expert
Position Web Marketing / IT helpdesk
Date June 2007 -- December 2007

Migration Expert has offices all over the world and works to assist people achieve their migration goals with ease. Using E-Commerce web sites, Migration Expert allow people to access migration services on-line. Having worked for Migration Expert in the past, upon returning to Australia from the UK, I undertook a new role to broaden my knowledge and experience.

Responsibilities:
- Managed several Google AdWords accounts with hundreds of campaigns and thousands of keywords.
- Liaised with Google creative maximizers to optimize the accounts.
- Setup and managed Yahoo Search Marketing and Microsoft adCenter accounts.
- Dealt with IT issues that arose in both the local office as well as offices in several countries around the world via Terminal Server connections.
- Performed User Acceptance Testing on several websites when new features were added to ensure a smooth transition.



Company Cafcass
Position Lead Quality Assurance Tester
Date June 2006 -- February 2007

Cafcass is a UK government organization that looks after the interests of children involved in family proceedings. Cafcass works with children and their families, and then advise the courts on what they consider to be in the best interests of individual children. The development of Case Management System was undertaken and I joined the team during development to undertake the Quality Assurance of the project to ensure the reliability and accuracy of the system was up to standard.

Responsibilities:
- Managed the testing of an in-house Case Management System (CMS) which was a web based application written in .NET with a SQL database.
- Wrote and updated test scripts.
- Coordinated user testing with more advanced users of the system in order to gain invaluable feedback.
- Relayed errors and required updates to the third party developer.
- Tracked and recorded all defects and fixes.
- Generated reports when necessary using Crystal Reports.
- Assisted in creating user friendly how-to guides.
- Communicated new features and how-to guides to the large user base.

Company MYOB Australia
Position Quality Assurance Tester
Date July 2005 -- January 2006

MYOB is an international provider of accounting software, payroll software and business solutions that assist small to medium size businesses achieve business success. After working for MYOB for two years, moving into the Quality Assurance department was a logical step as I had developed a strong knowledge of the entire MYOB software family, and was an experienced user of the software making it easy to identify potential issues in the new releases.

Responsibilities:
- Performed User Acceptance Testing on a wide range of pre-release products.
- Cross-platform testing to include both Windows and Mac OS releases.
- Reported defects to the development team using in-house defect tracking tools.
- Liaised with development team to ensure defects were fixed accordingly.
- Updated test scripts for new releases.

Company MYOB Australia
Position Technical Support Representative
Date May 2003 -- June 2005

Responsibilities:
- Customer technical support of all MYOB small business products.
- Customer technical support on payroll and specialist report writing software based on crystal reports.
- Reported team statistical data to team leader and management.


Company Migration Expert
Position Web Content Analyst
Date January 2003 -- December 2005

Responsibilities:
- User acceptance testing on various websites.
- Cross browser testing in IE, Netscape, Safari, Firefox.
- Updated content using basic HTML and ASP.
- Graphical modification using Photoshop.

Company Kmart Australia
Position Customer Service Representative
Date November 1997 -- May 2003

Kmart is a chain of department stores. I worked in many departments including Garden, Hardware, Outdoor Furniture, Sound and Vision and Checkouts.

Responsibilities:
- Duty management of junior staff.
- Customer Service.
- Stock management.
- Checkout Operator
- Stock take

Education/Training:

2008 ISTQB accreditation

1998 -- 2003 Bachelor of Computing (Monash University, Australia)

1994 -- 1997 Victorian Certificate of Education (Melbourne High School, Australia)

Interests:

Travel, hiking, technology, photography, video games and film.

Referees:

Jeni Adamson
Custom Solutions Manager
Pronto Software
20 Lakeside Dr, Burwood East, Vic
Phone: +61 3 8805 6117
Email: jeni.adamson@pronto.com.au

Wayne Mock
Quality Assurance Manager
Pronto Software
20 Lakeside Dr, Burwood East, Vic
Phone: +61 3 8805 6229
Email: wayne.mock@pronto.com.au

Certifications
Bachelor of Computing
ISTQB Certification


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