RESUME DETAILS

Objective:
Seek the Position of System & Networking Administrator

SUMMARY:
Established track record with experience in helping organizations to efficiently use their networks; ensuring that the design of an organization's computer site allows all of the components, including computers, the network, and software, to fit together and work properly. Also monitor and adjust the performance of existing networks and continually survey the current computer site to determine future network needs; as well as troubleshoot problems reported by users and by automated network monitoring systems and make recommendations for enhancements in the implementation of future servers and networks.
· Sound familiarity with Windows2003 and WindowsXP at the user level, including user and application installation.
· Linux System Administration skills (RedHat ) Windows Server System Administration.
· Familiarity with Microsoft Office, printing, and Windows networking.
· Familiarity with Intel-compatible hardware.
· Advanced ability (building and configuring machines, hardware troubleshooting).
· Strong communication and people skills, both written and verbal.
· A proven record of reliability, the ability to perform under time constraints, and good judgment under pressure.
· The ability to lift 50 lbs and install computer and electronic equipment in a safe and careful manner.
· Expert in Windows server 2000/ 2003, NT4.0, Microsoft Active Directory, DNS, DHCP
· Fantastic ability to learn new material quickly.
· A solid understanding of networking fundamentals and security.
· Ability to maintain a reliable and methodical approach to support and documentation.
· Uncommon ability to work independently and as part of a team.

Firewall Management:

Firewall policy creation, deletion.
Troubleshooting for Firewall Policy configuration issues related to Campus Zone, DMZ Zone, DCN Zone and Internet Zone.
Reviewing Firewall access policy for critical ports and non-critical ports.
Ø Maintaining records/logs/audit report regarding the incident, Planned & Unplanned activity.

Antivirus Support:

Ø Use VNC or Net meeting for sharing the desktop of user
Initial level clean up procedure for user's desktop.
Ø Downloading necessary tools on user PC.
Ø Running SYSCLEAN from TMVS site.
Maintaining records/logs/audit report for the same

PROFESSIONAL EXPERIENCE:-

Work Experience

RELIANCE INFOSTREAMS PVT.LTD

v Duration: From Oct 2007 to till date.
v Designation: System Administrator

1.) IM_IT Operations
2.) (Incident Management _ Information Technology)

Key Responsibilities are:
• Sending circulars (Planned & Unplanned).
• Using Remedy 5.0 and Remedy 7.0 for logging TT and resolving the issues.

• Coordinating with respective R-Com application, server, D/B team and giving all errors and problem related info so that system can be normalized soon.
• Handing various issues from circles and escalating to relevant BSS Teams.
• Ensure the Controls & Co-ordinations of various systems involved.
• Maintains the daily MIS regarding the calls and mails attended and the daily activities of IT- helpdesk and report directly to the manager.
• Maintaining server activities.
• Logging R-Com cases and activities and assigning to IDC or Infra-Ops or IT-Ops depending upon type of system. There are four incident categorized by impact on business i.e.

1. SMC 2. BC 3. BS 4. MC.
• Service requests & complaint reports.
• IM & system status reports which consists of downtime details for all application, server, D/B.
• Weekly Incident reports -- which is sent to all application owners.
• Thick Clarify performance manual speed testing & reports generation (WLS, WLN).
• Prepaid / Post-paid hourly check reports.
• Handling ISM issues like Port Opening/Closing, firewall.
• Maintaining records/logs/audit report regarding the incident, Planned & Unplanned activity.
• System downtime reports (Daily & Weekly), which include all the Clarify servers for CC and field, it gives the port outages and poll missed counts.
• Make hourly reports regarding the performance of the system like,
§ Simplify, Clarify, UCS, Clarity, ICCM, Billing (ADC)
• Monitoring the system & n/w Performance by help of given tools: HP OPENVIEW, What's Up Gold and Mercury Tools.

Infrastructure Managed Service Group

Key Responsibilities are:
• Online-handling issues related to desktop and giving resolutions to internal users.
• Configuring lotus notes and resolving problems related to Lotus Domino Server, Installation of operating System (Win 2000,2003,Xp, Linux WS 4.0), and Remote installation of Software.
• Lotus ID configuration
• Lotus archive related issues
• Lotus design related issues
• Lotus I/C and O/G mail related issues
• S/W installation and configuration (Lotus, MS Office, WinZip, Win Rar, MS_Visio etc.)
• Network related issues.
• Hardware related issues (hard disk, mouse, k/b etc.)
• Portal related issues (Gyanmandir, ESS, Clarify Thin client, Citrix etc.)
• Internet related issues
• Virus related issues
• SAP installation and configuration.
• Clarify installation and configuration.
• Clarity installation and configuration.
• Internet explorer connectivity and configuration.

Remote Management Tools used-
1. VNC
2. Net meeting
· Using Remedy 5.0 and Remedy 7.0 for logging and resolving the issues.

Sangam India pvt.ltd

Systems Administrator
· Analyze, log, track and complex software and hardware matters of significance pertaining to networking connectivity issues, printer, server, and application to meet business needs.
· Coordinate hardware and software installations and upgrades to ensure work is performed in accordance with company policy. Recommends resolutions to complex matters of significance and coordinate the implementation of the approved course of action.
· Coordinate and monitor troubleshooting to isolate and diagnose common system problems: document system events to ensure continuous functioning. Recommend course of action and implement as approved.
· Coordinate testing, upgrade and configuration of system files and services. Ensure changes are in accordance with appropriate operating procedures.
· Utilize standard corporate tools to record changes, service requests, and problem activities for tracking purposes.

EDUCATION AND PROFESSIONAL TRAINING

B.A M.D.S. University 2005

International Certification:-

MCSA “Microsoft Certified System Administrator”
CCNA “Cisco Certified Network Associate”

Additional Qualifications:-

Ø CCSA “Cisco Certified Security Administrator
Ø ITIL “Information Technology infrastructure liberality
Ø RHCE “Redhat Certified Engineer”
Ø A+ “Basic Hardware And Troubleshooting, BIOS, Processor, CD room , Software Installation, SMPS ,RAM ,
Ø N+ “LAN, WAN, MAN, Protocol, Cabling , IP Address
Subneting , Troubleshooting, Hub, Router, Switch

Certifications
MCSA
CCNA

CONTACT DETAILS

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