Resume of Enterprise Systems Consultant

Title
Enterprise Systems Consultant

Primary Skills
Storage (SAN, NAS), Disaster Recovery, Systems Security, Systems Architecture, Project Management, Capacity Planning

Location
US-FL-Jacksonville

Posted
Feb-02-07

OBJECTIVE
To secure a position as a Account Executive, Technical Manager or Senior Enterprise Systems Consultant in a growing information systems provider and/or sales organization where I can fully utilize my diverse sales, technical and over 20 years of IT excellence background. I am skilled at setting and managing customer expectations and have excelled in presentation preparation and delivery skills while addressing a diverse audience.

AWARDS
The Merrill Lynch Quality Award by the C.O.O. in Jacksonville
CTG Customer Satisfaction Employee of the Year.
CSX. VP. Service Merits and Director's I.T. Employee of the Year Award.
Dell Advance Systems Group. SE of the year for Global FY 1997
Dell Global/ASG Systems Engineer for Q1 FY 98, Q2FY99, Q3FY99
Dell PAD/ASG Systems Consultant of the Year FY 00.
SC of the quarter for Healthcare Q1FY01, Q3FY01, Q1FY02, Q2FY02, Q4FY02, Q1FY03, Q3FY03, Q1FY04, Q3FY04, Q4FY04.
Systems Consultant of the Year for Dell, Inc. ASG Healthcare FY 2005

EDUCATION
B.S., Information Systems - 1989
Institute of Security & Technology
GPA: 3.1

PROFESSIONAL EXPERIENCE
Healthcare Eastern Regional Manager - 2005 - Present
Pillar Data Systems, San Jose, Ca.
Responsible for all Healthcare revenue in the in the Eastern coast of North America. Involved in Brand development, Strategic/vertical Healthcare enterprise consulting, including business plan & sales strategy expansion. Generating new acquisition opportunities, inclusive to Vertical partnerships. Regional level sales management and operation setup experience. Contributed to the overall functioning of Pillar Data System Healthcare division and delivered a good "kick-start" to the overall Sale engagement process. Assisted in creating brand awareness within the Healthcare industry and created field sale training programs.

Enterprise Systems Consultant - 1996 - 2005
Dell Computer Corporation, Round Rock, TX.
As an Enterprise Systems Consultant (SC), I am responsible to lead the field sales team to market Dell's enterprise products and Professional services to the Healthcare segment. I provide pre-sales consultation regarding industry-wide topics, including Dell specific products and capabilities, focusing on Storage and Enterprise Architecture, Healthcare information systems, PACS, Electronic Medical records (EMR), E-Commerce planning and extremely complex IT solutions, including disaster recovery, Server consolidation, Enterprise wide Back-up solutions while driving the southeast region 43 million dollar Enterprise products Annual quota. I have excelled in the acquisition of major accounts (Merrill Lynch, AT&T, FedEx, Ford Motor, Co.,Sea Land, HCA, Mayo Clinic, NASA and many others) in various segments within the Dell relationship division. Assisted in developing and recruiting Preferred Accounts Division/ Advance Systems Group peers and a founder of Dells Healthcare Division. I continue to be the Subject matter expert for Security, Storage and DR for the entire segment. Having a very deep understanding of the IT infrastructures and the compelling business needs for enterprise products and e-commerce, HIPAA initiatives, RFID and Information Security. I typically engage at the CIO, CFO level. In my role as a the Lead Acquisition Senior SC, I help the Regional Sales Managers teams identify and close specific Large sales opportunities in their territories while also developing and maintaining a relationship with the customer's technical l.T. staff and decision makers.

Systems Analyst / I.T. Manager - 1995 - 1996
Computer Task Group, Jacksonville, FL
CSX: As a member of CSX Technology, I supported over 2600 users on the Mechanical, Engineering, CSX Technology and Environmental Departments both on site and on the "field". IT Planning and implementation of Enterprise Server and Unix/ NT Workstations with its hardware and application upgrades for Novell, Banyan Vines and LAN Server conversion to NT Domain. Engineered and deploy corporate desktop & Storage standards. Lead support for Micro station 95, high-end CADD stations, eagle scanners, plotters, Windows NT Workstation. Train new desktop and server support employees in the CSX WAN Domain. Responded to an average of 68 level 2 & 3 problem tickets weekly. Manage Vendor escalations. Merrill Lynch: Helpdesk support for Jacksonville campus. Lead PC and Server deployments and trained new hires. Supported LAN users in a Novell 3.10, 3.11, 3.12 and 4.0 environments. Also was the single head support for Windows 95, NT 3.51 and cash control department. Installed and developed online transactions with 11 major banks across the nation for check processing and online database access. Maintained secure transmissions and held responsibilities for data security for those transactions.

Microcomputer Systems Engineer - 1995 - 1995
Information & Computing Services, Inc, Jacksonville, FL.
Engage in consulting role as a Microsoft Solution Provider. Provided PC and Network support to all existing clients, to include Re-structure support models for Helpdesk. Helpdesk dispatch for hardware, Networks and application support. Installation of new servers and conversion from non-Microsoft products. Advised comptrollers, MIS, CIO and CEO's in the research and development of new or existing network infrastructure. Administered Networks for large client's base and developed proposals for upgrades and new information systems.

Co-Owner/Systems Engineer - 1990 - 1995
Smart Ideas, Inc, Jacksonville, FL
Managed and operated an Information Technology consulting firm, which engaged in the installation of new computer systems, with a focus on Small and Medium size LAN environments. Solicited and provided a clientele with hardware, software support, and installation of Microsoft NT 3.51, Novell 3.X Servers, RAS Servers and network conversions from Novell or other Network operating systems to NT. Installation of cabling, Hubs, Repeaters, Bridges and Firewall. Facilitated sales and training for new information systems. Marketed extended service maintenance agreements contract. Installed software/hardware upgrades and centralized remote backup and storage. Develop Business automation solutions to new prospective customers: including development of Helpdesk personnel and Disaster recovery planning to include asset management implementation and operational leasing.

Sales Director & Manager of Information Systems - 1986 - 1990
Unimart, Inc, Jacksonville, FL.
Supervised various sales groups. Prepared employees work schedules. Conducted annual employee reviews. Interviewed applicants, operated, and proposed systems department fiscal budgets. Created mission statement for IS department and desktop support models with low responses times. Supervised annual support for 1200 nodes and developed "MENTOR: program. Lead Sales of AT&T Merlin phone systems and service contracts for over 2 years. Manage IBM systems 36 and UNIX systems. Implemented corporate BBS and originated Helpdesk all while obtaining my Bachelors in information systems.

Aviation Technician - 1982 - 1986
United States Navy
Served as an Aircraft Services Technician for 4 years with the last three specializing in PC flight information systems. Organized and setup LANs and procurement, installation and support for over 600 IBM compatible PCs and Compaq Servers. Supervised personnel at a wide variety of tasks, to include training, site analysis, data security and maintenance.

TECHNOLOGY EXPERIENCE
Technical Certification Summary:
Dell Certified Systems Engineer.
Novell CNA,
DELL Storage SC (Masters),
Dell Networking (Masters), McData, Brocade, Veritas, Legato and many more.? Completed Training and seminars for: HP Open View, Cisco, Dell Open Manage, Red Hat Linux Administrator, F5 Big IP load balancer, Net appliance Network Attached Storage, Mylex, Qlogic and Emulex HBA's, Storage Tek, ADIC, VMWare, Exabyte and much more.? Supported Software & Network Operating Systems: Microsoft Products Advance Server & Data center, MS DNA, Linux, AIX and Novell.? Subject Matter Expert (SME): Biometric, I.T. Security, asset capital tracking (RFID), Storage Virtualization, Data Lifecycle Management, Disaster Recovery, Enterprise Back-up . ? Systems management: to include, Dell Open Manage, SMS, HP Open View Tivoli, Alteris. NavisPhere and others. ? IT Infrastructure: Cisco Routers, Nortel, 3com, F5, Dell, and direct partners such as ADIC, Brocade, StorageTek, McData and Exabyte. ? Back-up Solutions: Veritas, Legato, BridgeHead, Acrserve and more.? Protocols: : IPX/SPX, IPX/ODI, NETX, VLM, SDLC, DHCP, TCP/IP, SSL, HTTPS, IPSec, Netbuie, NetBIOS, Fiber Channel, iSCSI , X25 , Synch & A synch , FDDI, HL7, DICOM and others.

CAREER HIGHLIGHTS
My professional business career exhibits a record of strong achievement and significant contributions. Exceptional presentation, negotiation, communication and interpersonal skills, quick to develop positive rapport with business professionals and comfortable in any dynamic environment. Expertise includes:
Key account acquisition and retention * SME - Storage (SAN, NAS, etc)
Goal attainment and revenue growth * Presentation and communication
* Negotiating and influential selling * Scheduling and time management ? Goal- and success-driven. Focused. Fluently Bilingual. Team-spirited. Profit-oriented.

PROFESSIONAL MEMBERSHIPS *
* Consul Member, ACCIS 1997 - Present. Currently holding seat in Advisory Consul for Computer Science and information Systems (ACCSIS) at the University of North Florida and other Colleges / Universities.

REFERENCES
Available upon request.

Certifications
See above


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