expert tech Resume

Title
expert tech

Primary Skills
systems, servers, networks

Location
US-VA-Roanoke (will consider relocating)

Posted
Apr-15-09


Objective: Network Engineer, System Administrator, or similar position, utilizing over sixteen years experience, with commitment to professional growth and development.

Strengths:
• Complex systems integration -- building, troubleshooting, installation, and maintaining systems for schools, banks, businesses, corporations, and computer training centers
• Complex software installation -- including batch installations, network installations, and custom configurations, as well as troubleshooting software, with a variety of hardware
• Network installation -- cabling, routers, hubs, and switches -- many different brands
• Printer Repair -- Lexmark/Hewlett Packard/Compaq/Dell Laser Printers, B&W and Color models
• Digital Imaging -- including variety digital cameras, scanners, and related hardware
• NT, 2000, 2003 server installation, setup, and maintaining
• Help Desk support -- providing support for a wide variety of hardware and software
• Troubleshooting and repairing a wide variety of hardware, workstations, servers, and networks

Hardware: Advanced skills in building, configuring, maintaining, and troubleshooting a wide variety of computers and peripheral equipment. Including not limited to:
• Network installation, configuration, and troubleshooting of Network related products.
• Experienced in 10/100/1000 Ethernet (Copper and Fiber - long and short run)
• Hubs (many brands), switches (managed and unmanaged), ISDN, frame relay, routers (Cisco)
• Print server devices - HP, Axis, and independent manufacturers
• Thin Clients devices -- HP/Compaq, Maxspeed, Wyse, and Neoware -- Microsoft and Unix
• Workstations -- HP/Compaq, IBM/Lenovo, Dell, Acer, and many other brands
• Servers -- Dell, HP/Compaq, IBM -- many configurations
• Digital Imaging Products, including scanners, cameras, and related components
• Cash Registers -- from IBM (4694-244/357/347, NCR (7452-56-57-58-59 series)
• Combination environments of mixed network types; including Apple/Mac, PC, and mainframe systems.

Software: Advanced installation (including automated and custom CD based), requirements, configuration, troubleshooting of most Microsoft based operating systems, and office products.
Including, but not limited to:
• Microsoft DOS (Ver. 1.0 to 6.22), Microsoft Windows 3.x, 3.11 Windows for Workgroups
• Microsoft Windows NT 4.0, 2000, and 2003 Server
• Microsoft Windows 9X, ME, 2000, XP CE-Home-Media-Pro, Vista Home-Pro-Ultimate
• Microsoft Office 95, 97, 2000,2003 -- Word, Excel, Outlook, Access, Project, PowerPoint, Front Page
• MS Exchange 5.5, 2000, 2003 including 2003 Small Business Server (with service packs)
• Developing and deploying custom core loads using Microsoft products
• Symantec/Norton, Grisoft (AVG), Anti-Virus software, both corporate and personal versions
• Norton Ghost (7.0 to present, OEM and Retail), and similar hard drive imaging products
• Corel WordPerfect 6 up to 2000 and related products
• Remote Control Desktop Products -- Terminal Server, Dameware, VNC, PC anywhere (7 to 11)
• Adobe Products; Acrobat Creator and Reader 4 through 9, Photoshop 4.0, 5.0, and related products
• Installing and maintaining Solidworks 99 to 2005, with updates
• OCR, and image editing programs, EDI, installation, configuration, and distribution
• Creating and distribution of electronic forms and document control in a variety of formats
Education, Certifications, and Special Training:

CompTIA A+ Certification (BC6DTT0447) 4/98 - Career ID COMP10002876
CompTIA Network + Certification - 3/12/07 -- Career ID COMP001005884556
CompTIA Server + Certification - 4/4/07 -- Career ID COMP001005884556

Dell Warranty Parts Direct -- Aug 2005 to Aug 21, 2009, Tech ID 145871
Certified on Desktops, Notebooks, Servers, Printers

Dell DCSE Certifications -- Tech ID # 549331
DMS (NON_DSP) Client Softskills -- Certification -- April 15, 2009


HP Accredited Platform Specialist - LaserJet Solutions [2006], Test 037 - Feb 1 2007
HP LaserJet 4200/4300 series, Test 019 - Feb 3 2007
HP LaserJet 2100/2200/2300 series - Feb 13 2007
HP Accredited Platform Specialist - Commercial Desktops, Workstations, Notebooks, Test 896 - Feb 7 2007
HP Accredited Platform Specialist - Prolient ML/DL Servers [2005 and 2007] - Test 061 - April 4 2007

Lenovo/IBM Warranty Basics for Technicians RXWT0-R1 -- 3/5/08
Lenovo/IBM Desktop RDD06 -- 3/12/008

Xerox Certifications
Printing Basics, Solid Ink Basics 6/5/08.
Phaser 8400, 8500, 8550, 8560 6/7/08

Lexmark Certifications
4059 Optra S -- 12/31/08, 4069 Optra T -- 12/31/08

USAF 4 years Active, 2 years Reserve Duty,
NATO DOD Secret Security Clearance (84-92 -- exp 2002)
2 Honorable Discharges, Secret Security Clearance (1984-2002)

Community College of the Air Force, 42 Credit hours -- Aug 1998

Sharp Certified, LCD Projection Systems -- 1996,
Fujitsu Certified, Water Based Color Printer -- 1996
Packard Bell/ NEC Certification - Jun 99

Official Windows 98 Installer - Aug 1998, Windows 98 Certified OEM - Nov 99,
Member OEM Installer - Windows 2000

Compumaster -- Windows NT 4.0 - Jun 2000
Kodak AV certified (slide projectors) - 2000
United Rentals - Class 2 Electric Forklift - Jan 15 2007 to Jan 15 2010

Virginia Weights and Measures Certification -- Permit # 4524 Exp 12-31-2009 (2006-2009)


John Ervin Page 2
Technical Support Tech / Field Engineer/ Field Service Tech,
Getronics/KPN, 5/22/06 to 8/24/08, Compucom 8/24/08 to 4/17/09
• Clients: Allstate Agent, and Call Center Sites, AXA, Behr Paint kiosks, Borders/Waldenbooks, CitiFinancial, CVS, Dell Business Sites, Dictaphone/Nuance, Harris Teeter stores and pharmacy, Hitachi Raid systems, Home Depot, Lindt Chocolates, Lowes Foods, Shell, Target stores and pharmacy, Target Warehouses, and Target Corporate centers, Virginia ABC stores, Wal-Mart Pharmacy, State Farm, and many other companies
• Networks supported, varied in size from 5 computers to WAN installations of thousands of computers
• Warranty support and parts replacement for Dell, IBM, HP/Compaq, Xerox, Cisco
• Travel To NC, SC, MD, Washington DC, and VA on a regular basis, averaging over 1,000 miles a week
• Serviced Printers, registers, servers, network peripherals, security and video systems, network troubleshooting, servers, and workstations.
• Office Installations and de installations for State Farm, Allstate, and Citifinancial
• 2006/2007/2008 Performed Christmas Sweeps on Target stores, and annual Preventive Maintenance calls at many sites -- including Harris Teeter, Home Depot, and others -- significantly reducing service calls during the year
• Wrote Technical documentation reducing time to service calls, and created improvements in workflow
• Contributed to improvements in part substitution, Getronics network performance
Owner, John's Enterprises, Rustburg, VA, 2/02 to 12/06
Internet business, and On Site Computer service, Sales on E-bay, Half.com, Amazon.com
• Achieved 98% positive rating on 2000+ transactions Ebay/Half.com.
• Current rating - 100% on 2007/2008/2009 transactions
• Familiar with transaction security, with a large variety of on line payment systems,
• Familiar with security related to selling items on the internet, using E-bay, Half.com, Amazon.com
• On site Projects with a variety of vendors and contractors, POS, server, network installations.
• Installations and service work for CVS pharmacy (27), Home Depot (2), Citi Financial (5), Social Security (6), Farm Bureau Insurance/Dell (11), UBS (1), Genworth Financial, GE Consumer and Industrial, Lennox Air Conditioning, TAC Worldwide, Getronics, Compucom, Manpower Pro, Adecco, TotalTech, Technology Services LLC, Sullivan-Cogliano, IBM/ABB Transformers, The Computer Merchant, Blue Current, Williams Medical, Smartsource, Dell, HP/Compaq, and others.
Technical Support Analyst, Compucom / Manpower Pro,
Contracted to - GE Industrial/Energy/Transportation/Infrastructure, Salem, Virginia,
Manpower Pro 6/21/04 to 6/3/05, Compucom 6/3/05 to 8/13/05
• Installed, Upgraded, serviced, and maintained Dell, IBM, and HP/Compaq computers
• Maintained network of computers (1200+), printers (130+) and servers (48)
• Served as senior troubleshooter on deskside team, managed backup systems for servers
• Created computer refurbishing program, rebuilding, as necessary over 150+ units
• Managed Computer Disposal program, proper economic disposal of obsolete PCs
• Maintained Backups/Recalls/Restores on VAX system, managed Archive program
• Rebuilt, and maintained, Industrial Control PC's, GENRAD, QA/QC machines, and ProE workstations
• Built, installed, and maintained, Windows 2003 SMS /CA Unicenter servers - ProE Server, DHCP server, File servers, Application servers, print server-managing 130 printers
• Built, and maintained HP/Compaq 6 Terabyte SAN server, with 15 TB Fiber Optic Backup systems
• Suggested, implemented, and deployed 48 port 1 gig Cisco switch for server farm
• Upgraded Ethernet wiring on server farm (12+ servers) from Cat 3 - 10 base T, to Cat 6 - 1 gig full duplex. Performed Data recovery, as needed on damaged hard drives -- saving thousands of dollars
• Saved GE over $250,000 by redeploying new - old stock assets, instead of purchasing new
• Reverse engineered entire Class C IP block from IP to Computer to allow for better accounting of what machines were in use, on line, and their purpose within the GE facility
John Ervin Page 3
System Administrator, Tessy Plastics LLC, Lynchburg, VA,
3/00 to 4/03, and 3/18/04 to 6/4/04, Consultant 4/03 to 6/04
• Upgraded and maintained network of computers (60+), printers (20+) and servers (3)
• Upgraded network from 10 base T hubs, to 100 Base T switched backbone
• Maintained backup tapes, and backup software (CA Arc Serve 9.0) for servers
• Installed and maintained Norton Corporate Anti-Virus Version 7.5, and Norton for Exchange 5.5.
• Built and maintained Microsoft Exchange 5.5 mail server, 50-60 users 24/7, to connect to NY HQ
• Ordered new systems, including servers, workstations, printers, and related accessories
• Re-designed all labels using Loftware Label software, ODBC for database access,
• Managed all in house digital photography. Significantly reduced returns on manufactured parts.
• Lowered page cost by a minimum of 85% on ink cartridges, ink cartridge 50% less than HP OEM
• Instituted in house toner refill program saving on average $500.00 per month in cartridge costs.
• Developed electronic document control system, incorporating electronic documents, in Adobe Acrobat format, totaling over 5,000+ documents.
Sales Representative, Site Manager, Radio Shack, Lynchburg, VA/Charlottesville, VA, 11/03 to 3/17/2004
• Sold a variety of merchandise including Electronics, Home Entertainment, Cell Phones (Alltel, Sprint)
• Listed in top 8, Salesperson in district 0849, in Sales, for Dec 03 (5th), Jan 04 (2nd), Feb 04 (8th)
• Listed as 2nd in District Jan 04, overall, in all sales areas
• Updated POS computers in Lynchburg store from Win 98 to Win XP, network of 4 computers
• Exceeded suggested sales goals, each month employed, managed staff of 3,
• Accomplished Management Tasks as assigned and performed general retail store tasks.
Senior Network Engineer, Lynchburg Computer Services and Products, Forest, VA 12/99 to 2/00
• Repaired systems on contracts with various of warranty companies, Warrantech, Schewels Furniture, and computers manufactured by Lynchburg Computers
• Repaired, built, and maintained several NT 4.0 servers for customers
Senior Computer Technician, Computers by Design, Lynchburg.net, Lynchburg, VA 6/98 to 12/99
• Created refurbishment program on traded in systems -- averaging 300-600% profit,
• Performed warranty repairs on Packard Bell, NEC, Acer, and HP/Compaq machines.
• Upgraded Lynchburg.net to switched 100 Base T from 10 Base T, 12 computers and about 200 modems
System Technician - Field Service, Advantage Productivity Centers Inc., Burlington, NC 1/98 to 4/98
• Installed and tested WAN, ISDN and Dial Up networking, 42 machines, 3 servers, state wide
• Built and field-installed multiple point-of-sale computer systems, field service 40+ sites for Urgent Money Service, a Check Cashing store
• Upgraded two training centers -- about 25 computers each, 2 servers at each location, to 100 Base T networking, network cards, wiring, and 10/100 network switches
Information Systems Manager, Futures/Securities Education Institute Inc., Chapel Hill, NC 11/96 to 1/98
• Designed, integrated, built and maintained a network of 20 computer systems, and 2 servers
• Assisted in the development of several database packages, reporting, database maintenance, and backups Supervised and managed software distribution center with less than .05% defects.
• Over 80,000 diskettes produced, with less than .05% errors
System Technician, Camera Corner Inc, CC Sales Inc., Burlington, NC 11/93 to 12/96
• Built, serviced, upgraded, and maintained several hundred, computer systems for customers.
• Installed Computer network consisting of about 30 computers running Ethernet, Appletalk, and IBM 5250 Emulation connected to a AS400 server
• Built computers and networks for three local computer-training centers, provided east coast tech support for Hitachi, Mitsumi, Panasonic, and Pioneer CD-ROM drives.
• Serviced and repaired audiovisual products by Dukane, Elmo, Dalite, Kodak, and Califone. Serviced LCD projection systems. Factory certified by Kodak, Sharp, Dukane, Hitachi, on multiple units

Certifications
Comp TIA A+, Network +, Server+, Dell, HP/Compaq, Lenovo/IBM, Xerox, Lexmark, Sharpe, Kodak, Fujitsu


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