Resume of Trainer

Title
Trainer

Primary Skills
Application Software Trainer, Implementation Specialist, Instructional Design

Location
US-NY-New York (will consider relocating)

Posted
Nov-27-07


EXPERIENCE

Application Software Trainer / Instructional Design at Grassroots Training Center (Self-employed)
(Self-Employed; 1-10 employees; Professional Training & Coaching industry)
November 2006 -- Present (1 year 1 month)
• Work in various fast-paced environments providing training on proprietary applications and Microsoft Office Suite.
• Documented SAP and Oracle training material creation and delivery experience as well as using the OnDemand authoring tool to capture work instructions and create training materials as part of an implementation.
• Instructor-led training and web-based training delivered occur prior to go-live.
• Worked with developers to develop blended learning solutions and multimedia applications. The areas of specialty was Web-based training, e-Learning, and CBT.
• Work in various corporate office environments providing Microsoft Office 2000 to 2003 training. Classes included Microsoft Office, Word, Excel, PowerPoint, Access and Outlook. Class level - Beginning to Advanced.
• Trained users on iPods, BlackBerry, Portable Printers, Various mobile phones, IPAQ.

Application Software Trainer at TechnoTraining through Grassroots Training Center
June 2007 -- September 2007 (4 months)
Project involves: Deploying a new customized point of sale system and inventory management system for Circuit City Stores. The rPOS is essential to the daily operations of this client's retail stores and warehouses across the United States.
As a trainer, responsibilities are as follow:
• Provide eLearning to all groups with Circuit City employees.
• Delivered a series of five role based courses focused on opening the store, basic sales transactions, shipping and received, and manager functions, and on-the-job training.

EMR Trainer at TEKsystems through Grassroots Training Center
(Privately Held; 10,001 or more employees; Information Technology and Services industry)
June 2006 -- December 2006 (7 months)

• Provide implementation and application software training to users in Long Term Care Facilities throughout the United States. The product is called CareTracker which is a unique data collection/reporting system that helps long term care facilities effectively manage operations and improve quality of resident care. We teach the end user the use of a portable Kiosk and the bullets below:
• Document ADL's, Intakes, Behavior and other daily work functions.
• Show management and other staff members how to retrieve reports electronically to complete the MDS (Medicare, Medicaid reimbursements) and how to track various behaviors on residents, how to use the Appointment Scheduler that supports the current medical office work flow
• Ultimately, we train the staff on how to improve delivery of care - Department heads can access and understand resident information for care planning and other related functions, and ultimately the facility received the proper reimbursements.




Application Software Trainer / Implementation Specialist at Learning Systems International
(Public Company; 11-50 employees; Information Technology and Services industry)
November 2004 -- June 2006 (1 years 7 months)

Worked on development team to provide Curriculum development and eLearning material.
Working on a Department of Defense (DoD) contract providing computer training and support for all Military Medical Personnel Globally. Application is called CHCS II (Comprehensive Health Care System) / (AHLTA). Application is designed to have a comprehensive medical record to be accessible anytime and anywhere for all military medical personnel. Travel (100%) including, Germany, Italy, Hawaii, San Diego, Colorado Springs, Washington DC (Walter Reed), The Pentagon and Seoul, South Korea for rollout and implementation. Government Security Clearance.
• Instructor-Led training to various military bases throughout the US, Europe and Asia.
Provide training to Military medical personnel on an EMR application.
Provide Classroom and OJT training
• Course Development which included: Instructor and student material, quick reference guides, presentation slides, exercises, benchmark tests
• Site Manager - Under guidance of Site Training Coordinator for the South Korean Army Military Treatment Facilities. Populated database and tracked student attendance with daily reports to Site Training Coordinator and Army Program Manager. Maintained application training database, run queries and reports.
• Relocated to all the outlying clinics (8) throughout Southern Korea to begin AHLTA training. This included setting up classroom, troubleshooting, daily meetings with Military Personnel, training and supporting end-users. Controlled inventory of training equipment and shipped to home base.
• Supervised 12 AHLTA trainers.

Microsoft Trainer at Grassroots Training Center (Self-employed)
(Self-Employed; 1-10 employees; Information Technology and Services industry)
January 2003 -- November 2004 (1 year 11 months)
• Microsoft Certified Trainer for Office 2000 products. Provided stand up training for Beginning to Advanced users.
• Created Training Manuals, provided pre-learning evaluations.
• Classes included Outlook, Visio, Excel, PowerPoint, Word, Access, Quickbooks, Act 2000!, Typing, Internet Explorer, file creation and other basic computer functions. Use of CBT

Trainer / Facilitator at Dendrite
(Public Company; 1001-5000 employees; DRTE; Information Technology and Services industry)
November 2002 -- January 2003 (3 months)
• Application Software Trainer -- Contract Assignment
• Computer Trainer / Facilitator Pfizer Sales Force Automation (SFA)
• Facilitated (SFA) training on IBM Think Pad and Compaq IPAQ hardware platforms.
• Taught reps how to automate multiple calls using the CRM system.
• Assisted in classroom setup for instructional sessions.
• Provided post-session training support for pharmaceutical sales reps and managers.
• Administered exams and evaluated trainees' performance.
• Conduct training courses in e-learning environment integrating video and audio, application sharing, and surveys/tests for distant learning project.
• Trained reps on the use of the IPAQ and integrating with the IBM ThinkPad as a more effective means of sales force management

Operations Manager at Whitney Global Technology
(Privately Held; 51-200 employees; Staffing and Recruiting industry)
October 2000 -- October 2002 (2 years 1 month)
• Whitney Global Technology, a division of Whitney Group, an executive search firm, provides Multi-National Clients with technical services of Chinese IT professionals through the relationship established with the Shanghai Foreign Service Company (SFSC), a Chinese Government entity.

As Manager, US Operations I was the key hub for all activities.
• Designed, implemented and improved workflow process between various internal departments that included processes for the recruiting department, sales department, accounts, operations and SFSC.
• The workflow allowed for scalability as the operation scaled and also covered scenarios or problem areas that could occur due to the global nature of the business.
• I designed all the forms to make these processes successful and maintained training manuals to support and keep our in-house candidate database constantly updated.
• I was responsible for all the client presentation materials.

Administrative Assistant at Philip Morris
(Public Company; 10,001 or more employees; MO; Tobacco industry)
December 1998 -- November 2000 (2 years)
• Temporary Assignment through Simpson Personnel - Administrative Assistant to the Director of IT and the technical group. I was responsible for monitoring / tracking and escalating problem tickets for review / acceptance / changes that impacted the major computer systems in the ICS department.
Administrative Assistant at PepsiCo
(Public Company; 10,001 or more employees; PEP; Consumer Goods industry)
November 1999 -- November 2000 (1 year 1 month)
• Temporary Assignment through Simpson Personnel
Administrative Assistant to the National Media Director at PepsiCo where various presentations and other media documents were prepared for media release. Screened and directed all incoming telephone calls. Handled other special tasks / projects.

Gate Agent / Customer Service Representative at American Airlines
(Public Company; 10,001 or more employees; AMR; Airlines/Aviation industry)
April 1990 -- August 1998 (8 years 5 months)
Inbound Call Center
As Inbound Call Center Agent, I was responsible for handling a high volume of calls from customers nationally. Used computerized system and script to ensure accurate customer satisfaction. Resolved issues regarding discrepancies of services. Updated customer information, answered inquiries, resolved problems, promote and sell products / services and or enter or confirm sales.

Gate Agent Assist passengers and checks flight tickets at entrance gate when boarding or disembarking airplane. Examines passenger tickets to ensure the passengers have correct flight or seat, or directs passengers to correct boarding area, using passenger manifest, seating chart, and flight schedules. Verifies names of passenger. Assist elderly, disabled, or young passengers to board flight.
EDUCATION: Los Angeles Trade Tech College -- General Studies -- Los Angeles, Calif
University of LaVerne -- HealthCare Management -- LaVerne, Calif
SKILLS:
OPERATING SYS AS400, WINDOWS 2000, XP AND VISTA
PRESENTATION POWERPOINT, FREELANCE, MACROMEDIA DREAMWEAVER MX
CONTACT MGMT OUTLOOK 2000, 2003, LOTUS NOTES, ACT 2000, 2007, TOP PRODUCER, ORACLE, OnDemand, Sabre.
DATABASE
MS ACCESS 2000/03/07, SIEBEL, CRM, EXCEL 2000, 03, 07, LOTUS 1-2-3, ENCORE SEARCH DATABASE (HUMAN RESOURCES) MLS (REAL ESTATE MULTIPLE LISTING SERVICE). CHCS II / AHLTA, ELECTRONIC MEDICAL RECORD (EMR) FOR MILITARY HEALTH FACILITIES
CERTIFICATION
M.O.U.S. (MICROSOFT CERTIFIED INSTRUCTOR, MICROSOFTCERTIFIED EXPERT - EXCEL, OUTLOOK, POWERPOINT & WORD)
NY LICENSED REAL ESTATE SALES REPRESENTATIVE,
ONDEMAND CERTIFICATION FROM GLOBAL KNOWLEDGE

Certifications
Microsoft Office User Specialist


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