Resume of Interactive Account Manager

Title
Interactive Account Manager

Primary Skills
Extensive client satisfaction experience with technical know-how

Location
US-MI-Keego Harbor

Posted
Mar-26-08


Objective
To work with clients to best utilize digital advertising that allows for growth and utilizes my eye for detail, as well as organizational skills and technical abilities.

Education
Michigan State University
Graduated May 2004
Bachelor of Arts: Telecommunications, Information, and Media Studies
Cognate in Business

Qualifications
* Extensive client satisfaction experience with technical know-how
* Proficient with Microsoft Windows 2000, 98, XP, Microsoft Office, Access, PowerPoint, Frontpage, Multiple FTP Programs, Adobe Photoshop, Calyx Point, Arc View, and Arc Info
* Familiar with Acrobat, Visual Basic, HTML, Java

Work Experience
Senior Engagement Manager - Product Information
Organic, Inc. Bloomfield Hills, MI
September 2005 - March 2008
* Managed product accuracy on Chrysler LLC websites in NAFTA and BUX markets
* Team lead for Chrysler and International product teams
* Reviewed materials for accuracy of Product Information as well as Legal, Liability, Safety, Trademark, Corporate Identity and Pricing Issues
* Legal liaison between BBDO Detroit attorney and Organic office
* Directed and approved product content on six different vehicle launches.
* Product Specialist for Dodge Caliber, Dodge Avenger, Dodge Viper, Dodge Journey, Chrysler Sebring, Chrysler Sebring Convertible

Loan Officer
Michigan Home Finance East Lansing, MI
November 2004 - July 2005
* Created rapport with customers to build confidence in their decision to refinance the mortgage
* Reviewed credit reports with customer to explain options
* Searched through lender programs to find the right mortgage to fill the customers needs
* Used Calyx Point to create 1003, TIL, GFE, among other documents
* Coordinated all necessary documents to conform with underwriters needs
* Closed deals with customers to refinance their mortgage

Internship
Global Mapping Strategies Harper Woods, MI
May 2000 - August 2000
* Responsible for daily activities in Harper Woods Office
* Created maps for Carhartt Inc. using internal sales figures
* Mapped auto dealerships in Taiwan for Ford Motor Company
* Created "Internship Handbook" for future interns

Executive Assistant
Grant Group Clinton Twp, MI
June 1996 -- December 1998
* Conducted customer service functions
* Operated Metal Press used in making small metal stampings for the automotive industry
* Assisted in moving the facilities from Warren, MI
* Performed quality control duties

Part Time Manager / Server
Coral Gables East Lansing, MI
March 2002 - January 2005
* Managed 17 employees on a nightly basis
* Coordinated employees to fulfill all customer requests

Other Accomplishments
* Member of USA Hockey, Golf Association of Michigan, Michigan State University Alumni Association, and US Sailing
* Coached little league hockey for 2 years
* Avid yacht racer, hockey player and boating enthusiast

Certifications
See above


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