Resume of Systems Analyst

Title
Systems Analyst

Primary Skills
IT Professional /Documentation Specialist with broad experience in project management and customer service.

Location
US-VA-Woodbridge

Posted
Aug-15-07

PROFILE
Results-driven Information Technology Professional /Documentation Specialist with broad-based experience in project management, problem solving, and customer service. Accomplished professional who is able to work independently in a highly technical, fast-paced work environment. Possesses excellent written and verbal communication skills as well as the ability to work with a variety of people. Expertise includes:
Software: MS Word, MS Excel, MS Works, MS Project, MS Access, MS PowerPoint, Windows 95, Windows 98, Windows XP, Windows NT, Windows 2000,MS Mail, MS Exchange 5.5, Out look 2000,and 2003 , Lotus Notes, Active Directory, Adobe Acrobat, Adobe PhotoShop, Corel Draw, Harvard Graphics, Lotus 1-2-3, Netscape, Internet Explorer, HTML, Word Perfect, Tivoli Access Management, and also Remedy and Perigrine Help Desk Software.

Hardware: IBM PC's and clones, Windows NT Servers, Windows XP Servers, Windows 2000 Servers, DEC Servers, MAC, Tektronix color printers, Xerox High Speed printers, and Hewlett Packard Laser Jet printers.
PROFESSIONAL EXPERIENCE

LandAmerica
IS Analyst
6/2007-Present
Responsible for providing User Support in four offices in Fairfax
And Fredericksburg, Virginia, Total of 75 Users.
Also Responsible for Creating New Users and their E-Mail Accounts in Active Directory
Also responsible for all desktops,laptops,servers,hubs,routers, and encryptors
Also responsible for purchasing necessary equipment for the Users


Computer Sciences Corporation 11/ 2005-12/2006
Network Administrator
* Responsible for helping to maintain a Tier 3 Help Desk Support Staff, assisting over 250 Users
* Also responsible for being in charge of the Two Secret Areas using my Top Secret Clearance at the Worth Technology Center and the Annapolis Way Facilities both under the guidance of General Dynamics*
* Responsible for weekly audits on classified computers.*
* Responsible for writing a document that covered how to "Ghost" A machine and to how to complete the tape back-up job (that included over 50 tapes)

Sabre Systems, Inc. 8/1998 - 3/2005
Senior Systems Administrator

Responsible for 3 DEA Sites and was the Help Desk for over 350 Users
* Responsible for all system enhancements, software upgrades, patches, Y2K compliance, WINS, DHCP and DNS.*
* Accountable for diagnosing and resolving major system problems as well as troubleshooting and maintenance of all workstations and printers throughout the building.*
* Monitored daily and weekly back-up jobs and restore files as requested.*
* Performed bi-monthly Emergency Repair Disk (ERD) maintenance for all servers to include a server reboot on the same bi-monthly schedule.*
* Observed all network server activity while maintaining and enforcing system security as administered by the DEA Computer Control Board.*
Operating knowledge of Cisco Routers, Hubs, Cylink Data Encryptor, phone line and cable connection was mandatory for daily operation of the network as a
* Created and administered the current base of 300 users.*
* Responsible for training new users on all applications and general rules of use for the Firebird System.*
* Experienced with system builds to include post builds for Windows NT servers, Windows XP Servers and Windows 2000X Servers currently maintaining four at one time; however, during tenure have recovered a total of six servers from a non-working state.*
* Responsible for writing the FIRS Manual that explained everything the System Administrators were supposed to do on a daily, weekly, and Monthly. And it is still in use today by the System Administrators across the country working for DEA

Performance Engineering Corporation 3/1997 - 8/1998
Associate Member of Technical Staff
* Supported Northeastern Regional Firebird Information Resource Specialists in Philadelphia, Newark, New York, and Boston.*
* Supported Firebird team at DEA Headquarters as needed to build or rebuild servers on a 24-hour basis.*
* Wrote the network script for the DEA Internal Home Page describing the changes that would take place with each build.*
* Wrote the batch file required for the system builds and tested them for completeness and accuracy at time of application.*
* Established software builds to deploy to the field.*
* Experienced with the administration, installation, upgrade, testing, maintenance and repair of Windows PC*s and servers.*
* Wrote the System Administrator's Technical Guide for all the FIRS to use out in the field.*

MCI 11/1995 - 2/1997
Software Support Specialist
* Provided support for 525+ users on IBM 755 ThinkPad Notebook computers.*
* Provided software support for all MS Office programs, all MCI Proprietary programs, and Lotus 1-2-3.*
* Assisted in writing the handbook for all Laptop Users to use on MCI E-Mail.*
* Supervised all shipping, receiving and inventory of printers, fax machines, copy machines, computers, and laptops.*

EDUCATION
BACHELOR OF ARTS IN ENGLISH 1990
Greensboro College

Certifications
See above


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