Self-directed and highly motivated IT specialist. Have put in several hours as an intern at the Iowa Veterans Home IT department. Currently working on my AAS with only a few classes left. Dedication to customer service and being very dependable is a strong focus of mine. Committed to providing the best quality assurance possible.
Technical help desk experience
CCNA Routing and Concepts
CCNA Network Fundamentals
Various operating systems
Strong collaborative skills
Excellent communication skills
Excellent problem solving skills
Skills Experience Total Years Last Used ------ ---------- ----------- --------- Windows 7, Cisco, General IT, Server2008,Help Desk
Phi Theta Kappa - Honor Society
Intern at the Iowa Veterans Home
Installation Successfully installed operating systems and applications for clients
Technical Support: Conducted and Successfully ran tests on a Kronos system Calibrated Tangents
Successfully installed QS-1 Pharmacy Program on multiple computers
Created a QS-1 Macro for the Nurse Unit Coordinators at Iowa Veterans Home
Upgraded RAM memory on multiple business computers
Troubleshooting and successfully repairing multiple client's computers
March 2002 to Current Iowa Veterans Home Marshalltown, Iowa Cook 1
Must be able to work under pressure and abide by the state health codes.
Must have good communication skills and be able to work alone or amongst others.
Being able to have a product ready by a deadline consistently.
Education and Training
2012 Marshalltown Community College Marshalltown, Iowa AAS Computer Network Management
Honored by Phi Theta Kappa Completion of CCNA Exploration: Routing Protocols and Concepts Completion of CCNA Exploration: Network Fundamentals Completion of Network Security Fundamentals Completion of Hardware Basics Completion of Systems and Applications Completion of Server 2008 Network Infrastructure Configuration Completion of MCTS Guide to Windows 7