Banking Technology Resume

Title
Banking Technology

Primary Skills
Requirements, design, test, code, implement

Location
US-FL-Jacksonville

Posted
Mar-08-09

SUMMARY An analytical and personable professional who produces quality work and meets all deadlines. Strong skills in:
* Researching * Oral and written communication
* Project planning and organization * Best practices/process improvement
* Teamwork * Problem solving

EMPLOYMENT
Bank of America

11/2008 -- 03/2009 Project Management Office for eCommerce Countrywide Transition team.

6/2007 - 11/2008 Project Management Office (PMO) and Technology Delivery Manager (eCommerce Online Banking)
Transition Team: Provided technical systems and software support for modification, implementation, and conversion of business systems. As co-TDM on the LaSalle OLB Conversion, I participated in BRD, high level design,and low level design sessions, Monitored code development, testing, and implementation of large and complex enterprise wide applications. Managed budget, reported status, and adjusted resources and priorities accordingly.
PMO: Clarity/ECMS, Nexus (formerly DETAR), PCM, Essbase, Quickbase, resource management and staffing plans, burn rate analysis, financial reporting (actuals vs. forecast), staff/status reporting, scorecard/metrics.

5/2006 -- 6/2007 PMO and Test Execution Onshore Lead
Responsible for the planning, preparation, and management of end-to-end test execution for eCommerce Online Banking initiatives, ensuring that testing deliverables are on target, and business, technical, and functional requirements are being met.
The Test Onshore Lead works directly with Technical Delivery Managers (TDMs), Technical Delivery Leads (TDLs) as well as Offshore Leads and Engineers during the testing phases.
The Test Execution Onshore Lead is responsible for:
? System Integration Test, (SIT), Planning and Preparation, Execution Management, Communication and Reporting for assigned initiatives.
? Monitoring test execution progress for negative impacts to timeline and/or deliverables
? Ensuring SSP compliance of all testing documentation
? Coordinating test activities with offshore test leads and engineers.
? Ensuring appropriate escalations to the Testing Release Manager and Test Execution Manager
? First POC for Issue resolution surrounding Test/Application teams, test environments, testing process, testing tools, and test resources for assigned initiatives.

3/2004 -- 4/2006 Team Manager, Business Analysis
Leads the Design Engineering Center (DEC) dispatch and resource assignment functions for Banking Center Technology while following the Standard Software Process (SSP). Directs the activities of business analysts and is responsible for staffing, performance management and compensation decisions. Responsible for a team assigned to a specific initiative, application, operation, or portion of a project. Leads the evaluation and interpretation of requirements. Exercises judgment within defined practices and policies in selecting methods and tools for obtaining solutions.

12/2001-2/2004 Senior Business Analyst
Provided technical system and software support for modification, implementation, and conversion of business systems. Translated business needs into technical requirements and ensured all systems support conformed to business needs and specifications. Acted as a liaison between business unit and software and hardware developers, and vendors. Independently worked on complex projects with multiple phases. Possessed working knowledge of business or function for which application/system is designed. Responsible for the completion of project components. Provided guidance and checked the work of less experienced associates. Contributed to successful Capability Maturity Model (CMM) level 2 assessment.

Dispatcher
A dispatcher is a representative from an application group within the bank that participates in the design process. Specific roles and responsibilities of the dispatcher include the following:
• Attending Design Engineering Center (DEC) Daily Dispatch meeting
• Assigning system impact levels to each initiative
• Reviewing prior to the daily meeting each Project Charter, Change Control, and Business Requirements Document on the agenda
• Responsible for updating the Design Engineering Tracking and Reporting (DETAR) and PARC databases on a regular basis
• Distributing meeting minutes each day to Senior Management.

Technology Delivery Lead
Performed project management responsibilities using Standard Software Process (SSP) relating to technology implementations, upgrades, conversions and recovery. Developed and revised project deliverables and materials and maintains project documentation. Responsible for meeting project timelines and adjusting work assignments, plans, and resources based on shifting priorities. Participated in design, development, testing, and implementation. Communicated with business partners and vendors to identify and resolve issues. Worked under minimal supervision with general guidance from more seasoned consultants or managers.

Modis
12/2000-11/2001 Consultant, Bank of America
• Answered general research requests by reviewing technical system documentation
• Provided impact, sizing, and time frame information to clients during initial review of potential enhancements
• Translated client requirements to enhancement designs, which include screen prints, interface information, and testing activities
• Participated in testing cycles prior to distribution of enhancements to users, including incident reporting and follow-up
• Maintained Merlin banking center platform test lab, including test definition and production test environments

Bank of America
7/1999-10/2000 Change Manager
• Contributed to nationwide consistency by identifying differences in region or department procedure and participating in or leading workgroups to eliminate them
• Ensured new initiatives, procedures, or updates are beneficial to the customer or the associate before taking action by conducting research and gathering information
• Focused on the customer and associates while evaluating requests to change or delete current procedure. Evaluate requests for possible time and cost savings.
• Assisted in completion of other teams' projects by participating in various workgroups and providing banking center procedure information. Monitor for banking center associate impact.

11/1998-7/1999 Project Analyst
• Contributed to a more efficient banking center associate platform system (Merlin) by facilitating enhancements with the focus on the customer and associate. Reviewed business requirement, functional design, and technical design documents.
• Assisted in completion of company-wide projects by participating in various workgroups and providing requested Merlin system information
• Ensured positive customer and associate experience by testing Merlin system customer transaction functionality before enhancements are downloaded to banking centers. Reported incidents found and tracked progress to resolution.

1/1998-10/1998 Business Analyst (NationsBank-Barnett Transition Team)
• Contributed to seamless transition for associates by cross referencing Barnett platform forms to equivalent NationsBank forms
• Ensured systems were processing customer transactions correctly by acting as a team lead for testing of Barnett deposit accounts converted to the NationsBank platform system
• Eliminated last minute challenges by identifying differences between Barnett and NationsBank banking center operations, developing workarounds, and drafting associate communications introducing resulting change
• Contributed to successful transition by supporting national helpline agents and control room activities during dress rehearsal, early system and procedure transitions, and actual day one conversion

EDUCATION 1992 B.A., Business Administration, University of North Florida, Jacksonville, Florida

Certifications
See above


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