Resume of Testing Director

Title
Testing Director

Primary Skills
Managed document control, defect management, software process improvement, project management, technical writing

Location
US-DE-Bear

Posted
Apr-18-07

HISTORY:

Hologic (November, 2002 to Present)
Newark, DE

POSITION HELD:
Manager (Design Assurance)

HIGHLIGHTS:
* Managed software verification and validation (V&V), document control, requirements management, defect management, software process improvement, project management/coordination, technical writing, and metrics with a staff of 16.
* Ensured software processes and process execution complied with 21 CFR Part 820, ISO 13485, and ISO 14971 requirements and were standardized across the company's four engineering locations.
* Implemented the company's first requirements management tool and process, full lifecycle test management process, and engineering metrics program.
* Implemented standardized project management methods (baselines, resource costing, boilerplate work breakdown structure (WBS), task-based estimates, etc...) for the first time in the company's history.
* Expanded the use of automated testing tools (TestQuest and TestComplete) in support of V&V, development, R&D, and manufacturing.
* Conducted vendor software process audits at vendor sites in the U.S. and Germany.
* Managed software testing side of the vendor relationship with MeVis Breastcare in Bremen, Germany.
* Participated in audits against Hologic processes conducted by the FDA, ISO auditors, UL software auditors, and clients (Siemens, Kodak, etc...)
* Led Change Control Boards (CCBs) for internal and partnered projects.
* Participated in the company's Security Task Force.
* Administrated the Rational ClearQuest tool used for defect management and test log reporting.
* Received "Key Employee" bonuses four years in a row.

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Consultant to Hologic/Direct Radiography (July, 2002 to October, 2002)
Newark, DE

POSITION HELD:
Software Verification Manager/Consultant (Verification and Validation)

HIGHLIGHTS:
* Managed a small team of embedded systems and applications testers.
* Evaluated and improved the verification and validation process to prepare the company for a FDA GMP/QSR audit in accordance with 21 CFR Part 820.
* Worked with senior management to create a plan and timetable for future process improvements.
* Planned and executed embedded systems and user application tests for Direct Radiography's detector array, power and x-ray control module, and acquisition station products as the technology was converted to mammography uses.
* Led the Systems Change Control Board (SCCB).
* Administrated the Rational ClearQuest tool used for defect management and test log reporting.
* Continued to review Spherion processes, perform technical interviews, and develop proposals for prospective client engagements.

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Manugistics (Spherion Client) (March, 2002 to July, 2002)
Rockville, MD 20850

POSITION HELD:
Director (Quality Management)

HIGHLIGHTS:
* Managed testing, Software Process Improvement (SPI), and metrics with a staff of forty-eight in two countries (U.S. and India).
* Traveled to Mumbai (Bombay), India to address staff expansion, SPI initiatives, and other issues.
* Organized the department to focus in specific skill areas (i.e. test automation, performance/load testing, metrics, test environment management, SPI, functional testing, and business scenario-based testing).
* Contributed to the corporate process improvement initiative (known as FLEX) and directly impacted process work in testing, project estimation, project planning & scheduling, and requirements management.
* Began a test effectiveness evaluation to improve the overall targeting of test planning and execution efforts.

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Spherion (December, 2000 to March, 2002)
McLean, VA

POSITION HELD:
Practice Director (Software Quality Management)

HIGHLIGHTS:
* Managed Software Quality Management (SQM) consulting practice focusing on PMO, QA Services, Validation and Testing Services, Quality Automation Services, Process Improvement Services, and Education and Training Services.
* Responsible for P&L, business development (including proposal-writing), partnership management, staffing, and delivery of services.
* Established true consultative practice in office where there had been exclusively staff augmentation contracting for fifteen years. Practice engagements were generally Spherion-managed team insertions that competed directly with Big 5 consulting organizations.
* Utilized national resource pool of 700+ employee SQM consultants to build practice pipeline while minimizing benched resources.
* Participated in SQM Summit to formulate strategic plan for national SQM Practice.
* Contributed to national SQM Practice processes by writing and reviewing various publications.
* Certified through Spherion's Quality Management System as a Project Director to provide risk management oversight to engagements.

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Ultraprise Corporation (October, 1999 to December, 2000)
Frederick, MD

POSITION HELD:
Director (Development Services Dept.)

HIGHLIGHTS:
* Managed Development Services Department, which was broken down into the following sub-departments: Testing, Configuration Management, Systems Analysis, and Technical Writing.
* Established metrics program.
* Managed creation of processes for Testing, Defect Management, Technical Writing, and Requirements Management.
* Converted the Ultraprise Testing practice from start-up ad hoc methods to structured process-oriented methods and templates while preserving responsiveness and mobility.
* Managed tool selection process for Testing, Defect Management, and Requirements Management tools.
* Organized hardware/software environments, processes, and staffing to accommodate very short project lifecycles without compromising sound practice within the various disciplines of Development Services.
* Departmental budget at approximately $4 million and a staff of approximately thirty.

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Electronic Data Systems / National Association of Securities Dealers
(April, 1997 to October, 1999)
Rockville, MD

POSITIONS HELD:
Director (Year 2000 Test Programs), Associate Director (Test Management Dept.), Manager (Software Quality Control Dept.)

HIGHLIGHTS:
* Promoted twice in two years (Manager to Associate Director; Associate Director to Director).
* Departments managed peaked at a budget of approximately $12 million and a staff of approximately fifty in the U.S. and India.

Year 2000 Test Program Management
* Managed Year 2000 Test Program (Certification Testing, Recertification, External Testing, Integration Testing, and IV&V) for NASD, NASD Regulation, and Nasdaq systems based in Rockville (including IV&V of MCI testing of new Nasdaq high-speed network, EWNII). This program assessed, planned, and executed approximately 400 cycles of testing on approximately 136 systems.
* Program consisted of two Departments employing an Associate Director, a Manager, approximately fifteen consultants, and approximately 230 various matrixed technology employees.
* Program provided project oversight, risk/issue management, and metric reporting capabilities to enterprise Year 2000 activities as well as Maintenance and Development activities impacting Year 2000 schedules and resources.
* Authored and owned various Year 2000 policies.
* Member of Year 2000 External Interface and Recertification Steering Committee.
* Active member of the Information Management Forum's Year 2000 SubGroup which brought fifty plus large companies together from around the continent on a quarterly basis to review topics of relevance. This forum also provided a communications mechanism for various regulatory bodies and legal experts to disseminate information to a wide cross-section of industries in the U.S.A. and Canada.
* Member of steering committee merging American Stock Exchange Year 2000 program into the NASD Year 2000 program.

Departmental Management
* Managed implementation of automated Test Management, System Testing, and Load Testing technology using the Mercury tool suite.
* Established and managed a Test Technology Sub-Department consisting of a Manager and 3-5 Analysts with development expertise in various automated test tools.
* Established and managed a Sub-Department which combined non-project-specific disciplines (Lab Management, Process Ownership and Implementation, Project Tracking, Web Test Methods, Decimalization, Test Data Management, and Budgeting) under a single organization.
* Managed Maintenance and New Development Test efforts for NASD Regulation Systems.

Process and Committee Work
* Member of Standards / Quality / and SEPG Community of Practice (Reviewed all new processes and process changes for enterprise).
* Leader of Test Management Process Action Team (Authored End-to-End Test Management Process).
* Member of Production Acceptance Testing Process Action Team (Authored Production Acceptance Testing Process).
* Member of QA Process Action Team (Authored Quality Assurance Process)
* Member of Automated Test Tools Selection Horizontal Integration Team (selected Mercury TestDirector/WinRunner/LoadRunner)
* Member of Steering Committee to migrate Data Center from Rockville, MD to Charlotte, NC.
* Member of CMM Level 2 Assessment Team for NASD and NASD Regulation.
* Authored and owned End-to-End Test Management Process.

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AMISYS Managed Care Systems, Inc. (July, 1996 to April, 1997)
Rockville, MD

POSITION HELD:
Sr. Quality Assurance Analyst / Team Leader, Software Testing

HIGHLIGHTS:
* Participated in design of new Quality Strategy for company affecting all new and existing products.
* Created and maintained Test Plan in New Technology Department for new Client/Server Managed Care application.
* Coordinated automated (Segue) and manual testing of new Client/Server product throughout the development and testing cycle. (This plan resulted in an invitation from the Quality Assurance Institute to present our project efforts at an annual QAI International Conference).
* Beta tested Segue QA Radar (Defect Tracker).
* Member of the Graphical User Interface (GUI) Standards Committee.

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HECHINGER Hechinger Company (August, 1995 to July, 1996)
Landover, MD

POSITION HELD:
Business Analyst, Information Technology Dept.

HIGHLIGHTS:
* Facilitated the resolution of Store Operations technology issues that arose during a merger of two independently operated divisions.
* Coordinated efforts of a team of MIS, Training Dept., and Store Operations employees that developed and implemented Store Systems procedures and training programs as technology from two independent divisions was merged into a unified operation.

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Lowe's Companies, Inc. (January, 1986 to July, 1995)
North Wilkesboro, NC

POSITIONS HELD:
Store Systems Management Analyst (MIS Dept.), Operations Manager, Store Operations Specialist (Operations Dept.), Front End Operations Manager, Credit Manager, Office/Credit Manager, Office/Credit Manager Trainee, Full-Time Office Clerk, Part-Time Office Clerk

HIGHLIGHTS:
Operations and Project Management
* Managed Store Operational projects involving multiple departments and vendors.
* Conceived and managed project integrating RS/6000 proprietary application with commercial cash settlement application.
* Introduced new methods, policies, equipment, personnel, etc. to ensure operational efficiency and competitiveness.
* Directly managed 1 to 170+ employees, $30 million+ in revenue, and up to $7 million of inventory in various Store Management roles.

Software Testing
* Wrote test plans, test scripts, and lab tested new and enhanced hardware and software on 8 platforms.
* Managed Alpha and Beta Test process for Store Systems.
* Evaluated experimental hardware from new and existing vendors for use in a Lowe's environment..

Training
* Trained Help Desk, Training Department, and Beta test site employees on Point-Of-Sale systems and an RS/6000 Store System focusing on user operation and troubleshooting.
* Made presentations to Executive Management regarding new systems proposals, tests, and implementation.
* Held responsibility for store operational refinement, training, and 2nd level user support.
* Created and conducted training seminars for Help Desk personnel, Store Managers, Operations Managers, and other Administrative and Customer Service employees and managers regarding new technology and operational refinement.

Technical Writing
* Wrote user reference guide for a proprietary RS/6000 Store System (which was recognized in an American Management Association seminar on User Documentation as "outstanding") and 3 Point-Of-Sale systems.
* Developed and maintained on-line Help Screens for an RS/6000 Store System.
* Wrote user system update documentation for all RS/6000, POS, and Laser Radio Terminal enhancements.

EDUCATION:
Wilmington College, Wilmington, DE - Bachelor of Science in Organizational Management
IQPC - Best Practices in Software Design for Medical Devices
Software Quality Consulting - Peer Reviews & Inspections, Writing Software Requirements
OTech - DICOM Basics
KEC Consulting (Ken Carrier: former FDA Investigator): 21 CFR Part 820 Quality Systems Regulation Training
Spherion - SQM Sales & Delivery, Writing Great Proposals, Quality Management System, Structured Testing
Quality Assurance Institute - Effective Methods of System Testing I & II, 16th & 17th Annual International Software Testing Conferences
Software Quality Engineering - Software Testing and Review Conference '98 (West), 2000 Conference on Software Management and Applications of Software Metrics
NASD Training - MS Project for Windows '95, Frontline Leadership, PVCS Tracker Training, Introduction to Securities, Leading for Results, Understanding the CMM, Lessons in Leadership (presented by Stephen Covey)
Learning Tree - Project Management
Segue - QA Partner Foundations, QA Planner
AT&T - Fundamentals of the UNIX Operating System, Shell Command Language for Users, Mastering the Shell Toolkit, Data Communications I
American Management Association - User Documentation
American Institute - Hands On Local Area Networks, Token Ring: Advanced Concepts
Dun & Bradstreet - Credit & Financial Analysis
Lowe's Leadership School - Office Management, Credit Management, Leadership Development Program

PROFESSIONAL AFFILIATIONS:
Quality Assurance Association of Maryland
Information Management Forum (Year 2000 SubGroup)
Quality Assurance Institute
Software Quality Engineering
American Management Association
National Association of Credit Managers

Certifications
See above


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