Resume of Systems/Project Manager

Title
Systems/Project Manager

Primary Skills
Installing, configuring, and troubleshooting computer systems and networking/telecommunication components

Location
US-IL-Hoffman Estates

Posted
Feb-07-08


Over Ten Years of experience in the field of Information Technology (IT) engaging in installing, configuring, and troubleshooting computer systems and networking/telecommunication components.
Familiar with communication protocols and principles of data communication.
Expert in analyzing and troubleshooting various computer hardware components, their installations, and configurations.
Implemented TCP/IP protocol in various different network environments.
Installed and deployed VOIP (Voice over Internet Protocol) equipment and technologies including Avaya, Siemens, and Nortel Networks.
Installed and deployed Cisco routers, switches, and other Cisco equipment and technologies including Cisco Voice Products such as Cisco Call Manager, Unity, and IPCC.
Administered, maintained, and managed Internet/Network Security through various equipment and software in various types of industries (work environments).
Implemented and administered all types of LAN and WAN Technologies, especially security-related and internet-related equipment. IIS, AD (Active Directory), RAID, Frame Relay, Firewalls, FTP, VPN, LDAP, SQL Server, Remote Access. Dell/HP Server Experience. Exchange Sharepoint Experience. Exchange 2000/2003 Server, Windows 2000/2003 Server, SMS (Systems Management Server) 2.0, Novel Netware versions 5 and 6, and E-Directory Administration. Datacenter/Disaster Recovery Experience. Citrix Experience, AS/400 Experience, Backups Administration, and WSUS. Blackberry Server Administration and Unix/Linux Experience including IBM/AIX servers. VMWARE Experience. Wireless/Mobility Experience. Acquired expertise in applications software such as Microsoft Office 2000/2003 Suites including Word, Excel, PowerPoint, Access, and Outlook. Also expert in web browsers such as Netscape Navigator and Internet Explorer 7.0 and earlier versions.
Confident, Articulate, and have professional speaking abilities and enjoy working in team work environments. Apple/Mac Experience. EMC/SAN Experience.
Project Management Experience, IT Audit Experience, and Technical Documentation Experience.


PROFESSIONAL SKILLS

Systems/Platforms MS-DOS, WIN 3.11, 95/98/NT/2000/XP/VISTA
Networking Devices Bridges, Switches, Hubs, NIC's, Routers
Application Software MS Office 2007, McAfee/Norton AV (Anti-virus).



EDUCATION


Bachelors in Network and Communications Management, Devry University
MCP, A+ Certification, N+, I+, and S+, MCSE, CCNA, and Project +
Currently Pursuing Masters in Project Management, Keller Graduate School


PROFESSIONAL EXPERIENCE

IT Systems/Project Manager Trinet, Inc., Downers Grove, IL 04/97-12/07
Direct Reports - 10
Indirect Reports - 5
Responsible for all network infrastructures and management within Trinet
Project Engineer
Accountable for the success of many ongoing projects at any one given time
Directly responsible for the upgrade of server equipment to Win 2003, the migration of Active Directory 2003, and the configuration of Exchange 2003.
Supported various system integrations of applications and operating systems across the entire enterprise.
Exchange Administrator - Veritas Backup/Backup Exec
Troubleshooted problems and records details in the problem management tools
Works with clients to resolve their technology problems and perform root cause analysis with solutions/resolutions
Helps evaluate supportability of projects prior to and during turnover process
Acts as Corporate Technology Services Representative to the client site
PC & Laptop install + repair, phone support, vendor interface in conjunction with distributed operations at headquarters.
Supported and maintained all kinds of hardware and performed troubleshooting of peripheral equipment.
Monitor the telecommunications network and its components
System backups/restores - retrieves the correct tape cartridges, loads them in the designated backup units.
Monitoring and maintenance of Web, FTP, DNS, Mail, Intranet, and Domain Servers.
LAN/WAN hardware and software installation
Troubleshooting of network, desktops, laptops, servers, and mobile devices
Maintenance and monitoring of connectivity between hubs, routers, and switches
Network Security and Virus Protection
All Microsoft Operating System Installation and Configuration
Set Up New User Accounts and permissions
Set Up and maintain local and network printers
New Software and Upgrade installation
Researched and implemented VPN (Virtual Private Network) connections for remote access
Development of network accessible support knowledge base, including manuals, datasheets, white papers, and technical documentation
Domino Administration/Management for clients and end users
Administration and Deployment of Lotus Notes and Lotus Notes 123 for various clients
Responsible for 3000+ users and more than 100+ servers on a corporate level
Administered and Maintained Cisco routers, switches, and firewalls including Pix and Checkpoint firewalls
Supported, Administered, and Maintained VOIP technologies
Administered networks in a SAP, PeopleSoft, and Oracle work environments
Performed the company's IS Audit Reviews based on understanding of the IT and business goals, policies, procedures, and processes in place, risk assessment, the effectiveness of the overall control environment and audit objectives
Performed quarterly risk assessments to help determine areas of focus for audits
Recommended suitable corrective action to the appropriate level of management for the operating company location under review
Actively assisted other auditors with peer review of audit reports or as needed, and participated in team meetings
Prepared, reviewed, and analyzed audit work papers and determine their adequacy to support the work performed and conclusions
Stayed current with IT best practices and new technologies through industry associations, internet research, self-study, and formal training. Responsible for special projects as assigned.
Provided training to clients and internal end users on computer hardware/software technologies
Participated and implemented departmental and company initiatives, and test new production and business systems
Develop and implement new enterprise-wide server tools for production support and monitoring
Update system support documentation, maintenance, and system logs to provide system management
Identify and resolve LAN/WAN issues and problems in conjunction with the company's information systems
Test and inspect customer/client systems without technical assistance on products that are part of normal inventory
Diagnose system malfunctions and make necessary repair, using reference publications and diagnostic tools
Follow established business practices and communicate to management any existing or potential problems and issues
Adhere to ISO procedures and maintain a teamwork environment
Developed, executed, and maintained a high level of performance processes for successful and smooth operation of the Enterprise Network
Demonstrated ability to resolve and escalate problems and issues when necessary
Supported change and vendor management

Certifications
See above


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