Resume of Technical Support Specialist

Title
Technical Support Specialist

Primary Skills
Technical support, Networking, Help desk, PC Technician

Location
US-KY-Lexington

Posted
Jun-02-08



Technical Support Specialist

Years of distinct experiences have created a diversified and well equipped employee, committed to the highest levels of professional and personal excellence. An energetic self-starter with superior analytical and problem solving abilities with a track record of improving operations. A+ and Network+ certified with extensive experience in setup, installation, upgrading and troubleshooting of both workstations and networks. Has performed ample hands-on and over the phone troubleshooting on many different platforms, systems, and hardware configurations.

Key Skills
•A+ and Network+ certified
•Outstanding communication skills in both written and verbal form
•Ability to relate technical information to users of all proficiencies
•Self-motivated to maintain an understanding of current technology
•Management experience
•Proven ability to remotely diagnose and resolve troubleshooting issues

Technical Proficiencies
Platforms: Windows 9x thru Vista SP1, Windows Server 2003 R2, Mac OS X and Ubuntu Linux Desktop Environments
Software: Microsoft Office Suite 97-07 (including Outlook and Access), Exchange Server 2007, VNC Enterprise, Remote Desktop, LogMeIn, Waterproof PHPEdit, Apache
Networking: TCP/IP, NetBEUI, IPX/SPX, Wireless Networks, Web Hosting, Routers, Telnet, FTP, Cable Fabrication
Languages: Basic HTML and PHP

Professional Experience
Bioware 2004 thru 2006
St. Clair Shores, MI
Office Manager/Remote Technical Support
Small, privately owned company. Built workstations, networks and Point Of Sale software for multiple small retail chains.
•Assessed and custom built computers to suit clients' needs
•Provided telephone-based technical support for clients, going on-site if necessary
•Assisted in development and implementation of network infrastructure

CVS/Pharmacy 2006 thru 2007
Rochester Hills, MI
Photo Lab Technician
•Trained in preparing and processing film
Promoted to Photo Lab Supervisor
•Repaired, maintained and upgraded hardware, software, and network connectivity on 4 Kodak Kiosks
•Became fluent in diagnosing and repairing the QSS-3111 photo processor and was often called on by other stores within the region to provide similar technical support
•Conducted weekly workshops aimed at educating customers on the emerging technologies in photography
•Reduced Kiosk and lab downtime by half within first 2 weeks
Promoted to Shift Supervisor
•Managed 8-15 employees

Crown Services 2008 thru Present
Lexington,KY
Staffing Coordinator
•Interfaced with clients, solely managing accounts
•Autonomously found and implemented quick solutions in response to clients' needs
•Basic maintenance and upgrades to workstations per corporate headquarters
Education and Credentials
Awarded a GED from Riverside Academy in Mount Clemens, MI in February 2006. Attended College at Oakland University in Rochester, MI for Fall-Winter 2006-2007.

Professional Certifications
A+
Network+

Professional Affiliations
CompTIA IT Professional

Certifications
A+ and Network+


You must be logged in and have a current resume access subscription. Login or Register »

View all resumes in US-KY-Lexington »
View all resumes in US-KY »

View other Technical Support Specialist resumes, System / Network Administrator resumes