Resume of Applications Analyst

Title
Applications Analyst

Primary Skills
Applications, Desktop, one-on-one training

Location
US-CA-Los Angeles

Posted
Feb-22-08


EMPLOYMENT

03/04 -- 02/08 Applications Analyst
BINGHAM, Santa Monica, CA
• Acted as liaison for computer problems between users and technical support staff.
• Administered FileSurf database - installing, modifying and supporting database and end users.
• Analyzed of software requirements with vendor, firm and end users.
• Assisted in developing and refining help desk standard procedures.
• Attended outside meetings to maintain developments related to desktop software.
• Determined pilot groups for various software testing.
• Developed and maintained operations manuals, documentation, procedures, and instructions relating to network and local applications.
• Entered all calls to call tracking system - TrackIt; Remedy; Service Desk Express.
• Familiar with Active Directory.
• Handled extranet network administration - installing, modifying, and supporting database and users.
• Installed, updated, configured and supported software. (e.g. Outlook, Word, DeskSite, FileSite, US Court Forms, InterAction, etc) - both new and existing.
• InterAction database administration of entering, modifying and supporting database and end users.
• Offered desk side one-on-one coaching on Firm applications to users.
• Oversaw project administration from beginning stages with management, vendors, end users to the end of project.
• Provided some technical support on litigation support products such as IPRO, MS-Access, Concordance, LiveNote, Zprint, PowerPoint, and MS Excel.
• Provided user support in person or over the phone - responding to escalated tickets.
• Tested and deployed new patches and upgrades to network database applications.
• Utilized project tools for support with applications deployment.
• Worked on special projects as defined by the Information Services Manager.
• Worked with software vendors to perform root cause analysis and develop resolutions to common issues, enabling immediate issue resolution. Document and share all resolutions with team members and other groups within IT as appropriate.

05/03 - 03/04 CRM Coordinator
LATHAM & WATKINS, Los Angeles, CA
• Determined beta pilot groups.
• Developed various quick reference guides.
• Helped establish standards and best practices for data cleansing.
• Made suggestions for data cleanup.
• Researched missing/needed client data.
• Reviewed “tickets” in the data steward inbox and make appropriate dispositions.
• Reviewed data quality reports to identify information to be consolidated or purged.
• Served as project coordinator for keeping track of additions and modifications with the marketing department and IT department.
• Worked closely with the system administrator to configure hardware and software.


07/01 - 05/03 Project Manager/Application Support/Case Manager
INDEPENDENT CONTRACTOR, Los Angeles, CA
• Analyzed coding of document types to assure coding rules are being applied.
• Calendared all-important deadlines for all case matters.
• Corresponded on a daily basis with coding department - questions and answers.
• Delegated assignments to others to keep the project on track to meet deadlines.
• Deployed of new and existing software.
• Imported images in Opticon, Doculex and Ipro.
• Loaded, checked, formatted, printed & linked transcripts in Summation.
• Logged CDs in from an outside source, zipping files for client delivery.
• Maintained litigation databases utilizing scanning, coding, and document load of images, electronic datasets, text & OCR files into support applications.
• Managed network databases.
• Performed a variety of database related tasks (e.g. load CDs/DVDs, merge/break out electronic documents, edit, etc.)
• Prepared status reports on all pending cases.
• Provided support when available on document search and retrieval, scanning and coding, and other requested tasks within the area of litigation support.
• Supported of laptop and desktop computers, and PDA devices.
• Word-processing.

11/97 - 06/01 Software Support Specialist
KATTEN MUCHIN ZAVIS, Los Angeles, CA
• Established training assessment needs.
• Maintained inventory of all computer equipment (workstations, servers, and printers).
• Maintained records of Firm loaner hardware (laptops, projectors, screens etc.).
• Network administration of new and existing users.
• Refined documentation for end users (quick reference guides, etc.)
• Retrieved feedback of software design from end users.
• System administration - installed, supported, and maintained servers.
• User support on an on-going basis including telephone support and personal follow-up visits with users.


SOFTWARE/APPLICATIONS/HARDWARE
Adobe Acrobat; Adobe Illustrator; CACI by WordAssist Jury Instructions; Canvas Graphics; CaseMap; Cisco VPN Client; Citrix/Metaframe Remote Access Client; Concordance; Corel Draw 10; DeltaView; Docs Open; Doculex; DocXTools; DTE Time Entry; Elite Webview; Extranet; Genifax; GroupWise; Hot Docs; HP Digital Scanner Digital Copiers; HP Printers; iEmployee; iManage; InterAction; Internet Explorer; Ipro; Legal Key; Legal MacPac; Legal Solutions Plus; Lexis Total Search; Lotus Notes; Metasweeper; Microsoft Office [Word/Access/Excel/
PowerPoint/Project 2003]; Opticon; Outlook; PageMaker; PDAs (Palm and Blackberry); PhotoShop; Real Practice; Summation; TrackIt; US Court Forms; Vision; Windows 98, 2000, NT, and XP; WordPerfect.

EDUCATION
College: Palm Beach College, FL. / Classes: Networking Essentials; Microsoft Access; Adobe Illustrator -- Beginner; Project 2003 -- Level 1 / Certifications: A+TM Certification Core Hardware -- Basic Computer Setup; Acrobat 7.0: Level 1 (Part 1); CaseSoft Support; Employee Concerns; InterAction 5 for Marketing Users; Managing Projects; Project Management; Project Management Fundamentals, Part One & Two; Writing Effective Emails; Creating A Strong Leadership Team (Second Edition); Grammar Essentials; Microsoft Project 2003: Creating and Modifying a Project Plan; Solving Problems As A Team.

Certifications
See above


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