Resume of Technical Writer

Title
Technical Writer

Primary Skills
MS Office, Adobe Acrobat

Location
US-NE-Omaha

Posted
May-19-08

Overview
I am accustomed to working in fast-paced environments in which deadlines must be met with efficiency and accuracy. I have written reference and training manuals for technical and non-technical users, test scripts, system design specifications, client communications, policies, and disaster recovery procedures and have consistently been a contributing member of teams comprised of technical and non-technical members.

Roles & Terms
* Technical Writer 8 Years
* Computer Operator/Supervisor 9 Years
* Data Security Analyst 2 Years
* Programmer Analyst 2 Years
* User Liaison 1 Year

Software
* Microsoft Office [Access, Excel, PowerPoint, Project, Visio, Word]
* Adobe [Acrobat, FrameMaker, Dreamweaver, RoboHelp]
* Mainframe/Midrange [CA-7/CA-11, MVS/JES2, , NetView, OS/400]
* Coding [HTML, VB Script]
* Other [SnagIt]


Employers & Clients
* Commercial Federal Bank (Bank of the West)
* Lehman Brothers Kuhn Loeb
* JP Morgan (JP Morgan Chase)
* US Bank
* Wells Fargo
* CNA Surety
* Seabury & Smith (Marsh)
* Abbott Laboratories
* Eli Lilly
* Union Pacific Railroad
* West Corporation
* AI Software Solutions (AAA)
* Big Hammer Data (EdgeNet)
* Cabela's
* Conagra
* Time Warner

Published Article
Disaster Recovery Journal, “Small Corporation Stretches Resources to Make Disaster Recovery Strategy a Reality,” Winter 2005 Issue

Education
University of Missouri, Columbia, Missouri
M.A., Library Science, Expected Graduation: On Hold; 16/37 Credits Completed
* Lucille Marie Cobb Memorial Fund Scholarship, University of Missouri
* Twenty-First Century Librarian, Master of Library Science Scholarship, Nebraska Library Commission

University of Nebraska, Omaha, Nebraska
M.A., English, 1998
* Graduate Assistantship (Tuition Waiver and Stipend)

Fordham University, New York, New York
B.A., Philosophy, 1997

Employment History
Technical Writer/Consultant [DSI, Client: West Corporation, November 2007 -- April 2008]
Accomplishments
* Consulted with telecom and network engineers to create an extensive installation guide for high-capacity conference bridges that were implemented in both domestic and international sites. Technology components included Sonus GSX 9000, Radisys/Convedia Media Server and Ditech PVP.
* Created content related to change control, quality assurance, equipment purchasing process, circuit acquisition and ACD provisioning.
Deliverables
Conference bridge installation guide used by internal and vendor installers
* Change control policy and procedure used by network and telecom teams
* Quick help guides and online help content for Web-based circuit-acquisition application
* Procedures for provisioning Avaya ACDs
* Procedures and end-user packets related to equipment-purchasing process
* Test scripts for upgrading Sonus GSX9000 switch
Tools
Word, Excel, PowerPoint, Visio, Acrobat

Project Coordinator/Consultant [QUEO, Client: Wells Fargo, May 2007 -- November 2007]
Accomplishments
* Collaborated with project managers and subject matter experts to create project artifacts using Wells Fargo's Integrated Methodology document templates.
* Maintained project artifacts using Planview and other Web-based tools.
* Originated presentations and internal communications.
* Coordinated meetings with large and small groups.
Deliverables
* Project artifacts (charters, statements of work, project plans, and risk assessments)
* Presentations and internal communications
* User and administrator guides for Web-based project-management tools
Tools
Word, Excel, Planview, PowerPoint, Project, Acrobat

Technical Writer/Consultant [Compuware, Client: Big Hammer Data, October 2006 -- April 2007]
Accomplishments
* Coordinated content reviews to ensure on-time delivery of documentation deliverables within tight deadlines.
* Conducted interviews with overscheduled subject matter experts.
* Collaborated with a team of writers.
Deliverables
* XML process user guide, online help, and FAQ used by Big Hammer Data clients
* Product-management system user guide and online help used by internal administration and technical support personnel
* Disaster recovery guide for a critical application
* Guide and FAQ templates
Tools
Word, RoboHelp, SnagIt, Acrobat

Technical Writer/Consultant [Modis, Client: Union Pacific Railroad, May 2005 -- July 2006]
Accomplishments
* Performed work successfully for two unrelated departments while meeting every deadline.
* Coordinated work among a variety of groups, including software and hardware engineers and project and department management personnel.
Deliverables
* Procedural documentation for upgrading onboard locomotive systems including mobile radios and engine-monitoring systems
* Quick-reference guides related to new equipment installation and monitoring
* Internal website used to maintain content related to new developer training and reusable programming components
Tools
FrameMaker, Word, Acrobat, Interwoven, HTML

Technical Writer/Consultant [ComTek Group, Client: U.S. Bank, February 2005 -- June 2005]
Accomplishments
* Collaborated with department manager to establish the areas of responsibility of a nascent department.
* Facilitated meetings with software development, data management, and security representatives to devise a framework for an information classification project related to an upcoming CISP audit.
* Teamed with external consultants and internal subject matter experts to create information management policies and procedures.
Deliverables
* Storage, risk, media handling, recovery management, and electronic records management policies, standards, and guidelines
* Proposals and presentations related to risk assessments and electronic information management
* Style guide and policy, standards, and procedures templates
Tools
Word, Excel, PowerPoint, Visio, Acrobat

Technical Writer/Consultant [Aquent, Client: CNA Surety, March 2004 -- January 2005]
Accomplishments
* Worked with all levels and areas of IT department to create disaster procedures for several platforms, including Windows NT, 2000, and 2003 servers and HP UNIX, MVS, and AIX platforms. Played a major role as a coordinator at two hot site tests at SunGard facility in Philadelphia.
* Developed a basic business-writing course and provided instruction to Information Technology and business personnel.
* Collaborated with computer room personnel to consolidate and streamline computer operations procedures.
Deliverables
* Disaster recovery procedures, standards, policies, and Web site
* Computer operations procedures and workflows
* Employee communications related to email, server backups, virus scanning software and network disk usage policies, JAVA Console installation, disaster recovery testing, application and workstation security, XP installation, Business Intelligence upgrades, and Blackberry devices
* Proposals for the purchase of mid-range platforms and tape library equipment
Tools
Word, RoboHelp, Excel, Visio, Project, Acrobat

Technical Writer [Commercial Federal Bank, November 2002 -- February 2004]
Accomplishments
* Worked with LAN, Desktop, and business personnel to create disaster recovery plans, assumptions, and data center configurations for several server-based applications and telephony switches.
* Collaborated with Quality Assurance to create change control, Test Lab, Help Desk ticket auditing, and acceptance test procedures.
* Developed online Data Classification training course (using BVS site) that was required training for all bank staff.
* Created a master IT project plan in MS Project to coordinate work related to new branch installations and moves.
* Developed and implemented a documentation strategy (deliverables, storage, and version control), procedures, and standards for entire Information Technology department.
* Was a contributing member of Configuration Management, Incident Management, and SharePoint Implementation project teams.
Deliverables
* Several customer and employee communications, including browser and VPN installation instructions, department logos, web site copy, Internet kiosk usage policy, event announcements, newsletter articles, and surveys
* AS/400 operations procedures, including steps for performing backups, IPLs, and Robot operations (scheduling)
* Standard operating procedure manuals for several Information Technology departments
* Presentations for Engineering, Quality Assurance, and Information Security departments
* Templates for meeting agendas, meeting minutes, manuals, and other forms
Tools
Word, Excel, Visio, PowerPoint, Project, Acrobat, HTML, InDesign

Technical Writer/Consultant [MedFocus, Client: Eli Lilly, February 2002 -- November 2002]
* Collaborated with IT and clinical subject matter experts to create and revise e-DM (data warehouse) standard operating procedures in an FDA-regulated environment using Acrobat, Excel, PowerPoint, Visio, and Word.
* Developed and maintained a document filing system. Maintained source documents in Documentum.
* Provided presentations and process flow diagrams using PowerPoint and Visio.
* Created an Access database to track standard operating procedure documents across several departments. Coordinated the work of these departments using MS Project and Lotus Notes.
* Created and maintained a style guide used by several writers.

Technical Writer/Consultant [TekSystems, Client: Abbott Laboratories, November 2001 -- January 2002]
* Created test scripts for a financial system using Word.
* Developed user manual and installation and troubleshooting guides using Word and Visio.
* Maintained project tracking documentation.
* Created and maintained process flow diagrams using Visio.
* Created simple databases as required in Access.
* Maintained documentation in Visual SourceSafe.

Professional Affiliations
* Member, American Library Association (ALA), 2006
* Member, Nebraska Library Association (NLA), 2006
* Member, Mountain Plains Library Association (MPLA), 2006
* Co-Vice President, Society for Technical Communication (STC), 2004 - 2005
* Editor/Writer, Newsletter for Heartland Chapter of Society for Technical Communication (STC), 2003 -- 2005
* Member, Society for Technical Communication (STC), 2003 -- 2005
* Member, Institute of Electrical and Electronics Engineers (IEEE) Professional Communication Society (PCS), 2003 -- 2005

Certifications
See above


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