Business Analyst/Project Manager Resume

Title
Business Analyst/Project Manager

Primary Skills
Siebel, Test Director, Microsoft Office

Location
US-OH-Cleveland (will consider relocating)

Posted
Apr-02-09

IT Professional -- Business Analyst and Project Manager
Expertise in all aspects of business application lifecycles including analysis, design, project management, training and strategic systems planning. Practiced in clarifying business requirements, performing gap analysis, and designing process and system improvements to increase productivity and reduce costs. Successful track record of tackling and solving tough business and technical problems for companies in transition. Strong leader; demonstrated ability to work effectively with people at all levels and in all functional areas. Solid knowledge of IT tools, methods, and standards as well as financial and sales systems. Additional areas of expertise:

• Process Analysis & Redesign
• Management of Cross-Functional Teams
• Project Management & Tracking
• Change Control Management
• Documenting Business Processes
• Project Risk & Scope
• Quality Assurance
• Issue Resolution

Professional Experience
Project Manager, 2008-2009
Invacare Corp., Elyria, OH (Consultant through RHI)
Oversaw $1MM E-Commerce Web Redesign for US and Canada. Directed third-party company in design and development of E-Commerce application. Managed cross-functional team of technical and marketing resources. Served as liaison between business and technology groups. Reviewed project proposals and references in selection of third-party vendor. Led interdepartmental coordination of all stakeholders to define requirements.
Business Analyst, 2007-2008
J.M. Smucker Co (Consultant through Beacon Hill)
Analyzed requirements and design documentation to perform gap analysis and create test plans. Verified integration test results against requirements. Collaborated closely with Trade Marketing team to assess CPG promotion needs and application functionality. Instrumental in all stages of application testing. Documented defects and worked directly with developers to resolve and retest in Dev, Test and Production environments.
Senior Systems Analyst, 2006 - 2007
Key Bank
Conducted periodic testing of database access controls, evaluated test results, emphasized areas requiring further development of controls and/or remediation efforts, prepared Action Plan and implemented. Engaged Technology Risk Management, EDM teams and KTS application owners to facilitate closure of risk findings. Project lead on transitioning Sybase DBMS User Provisioning from DBA's to Distributed Provisioning team. Documented new user set up for each database of Sybase DBMS. Interfaced with KTS Risk Coordination and Corporate Information Security. Managed alignment of application profile access and database-layer profile access. Actively lead research and development efforts for new software tools, access control integration, and business process improvements.

Quality Assurance Analyst, 2005-2006
Progressive Insurance Co (Consultant through TEK Systems)
Executed Configuration and Functionality testing of ESD and Vendor applications. Developed test plans and approaches. Assured development and testing practices continually focused on quality. Worked effectively with Systems Architects, Programmers, Systems Analysts, Project Managers and the business in assessing quality assurance practices required for each project.

Pepsi Bottling Group 2000-2005
Business Applications Administrator 2002-2005
Instrumental in all phases of application release cycle; including defining business requirements, design, testing, user training and support. Proactive liaison between IT and Sales Representatives. Successfully fostered relationships with Executive Leadership and developers between New York Headquarters and North Carolina direct sales unit to provide seamless execution of inventory application. Drove system enhancements as Project Manager for Customer Model Baseline application. Conducted functionality testing for each application release. Managed system administration of approx. 1100 users of Siebel CRM and eBusiness applications in US and Canada. Pioneered and implemented SOX compliant provisioning procedures and user request forms. Provided user support for more than 400 Sales Representatives. Selected for and Graduated from Pepsi's Leadership University.
Sales Representative 2000-2002
Responsible for sales and customer relationship development. Consistently exceeded all sales quotas throughout tenure: two-time recipient of “Best of Pepsi Direct” sales award; two-time recipient of “Rules of the Road” award for exemplifying company mission statement and setting example for direct sales force. Provided coaching and mentoring for new Sales Representatives. Developed and authored newsletter for Pepsi Direct's call center sales units, that provided business information and sales tips.

Technical Proficiencies

• Test Director
• Siebel 6
• Siebel 8
• Microsoft Office
• Microsoft Project
• Lotus Notes


Education
BA English, University of North Carolina, Greensboro -- 1995

Certifications
See above


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