Project Manager Resume

Title
Project Manager

Primary Skills
see resume

Location
US-CO-Denver (will consider relocating)

Posted
Apr-24-09

>Objective:

Seeking a company looking for a Sr Project Mgr , with extensive Sr level
technical support skills who can lead large and diverse technical area's.
Able to work all types of projects (Business / IT ) and multiple project of
small or large size or budgets. National or international types. Single or
multiple line of business. Able to assesses project issue's and develop
resolutions to meet productivity, quality, and stakeholder satisfaction
goals and objectives. Help them develops mechanisms for monitoring
project progress and for intervention and problem solving with project
managers, line managers, and stakeholders for ongoing projects and
serves as a liaison between project management and planning,
project-team, and line management. Increase product or service quality
levels, and decrease defects or ineffective/inefficient processes and procedures.

>Key Skills:
* 20+ years of mainframe, midrange and client server support for systems
operations and network analyst
* 20+ years of scope management = assessing-analyzing business requirements,
user requirements, functional requirements, stakeholder(direct/indirect) requirements
*10+ years Project Management support for business and IT projects.
*20+ years of IT supervision/management for multiple industries /lines of business.
*20+ years Sr level analyst for mainframe, mid range, client server, for SW-HW support,
Ebiz , Network-telecommunications, storage).
*20+ years developing training, education to increase employee productivity to reduce
errors/defects.
*Ebiz development and implementation for CRM-BI-ERP-Server Mgt-SAN Mgt- )
*Excellent Customer facing skills, with award winning customer performance
*7+ years in national and international projects for products and services.
* 20+ years in IT and business process management(Quality Management), simplification
and reengineering.

>Project types support : Business projects, Finance, Marketing & Sales, General Business,
Application Development, Web Development, Application/System Conversions, Application/
System Migrations, Application/System Integration, Application/System Releases, Infrastructure,
Data Center Operations/NOC OPS,( CRM-BI-ECOMM-ERP/MRP )

>EDUCATION :
George Washington University Masters/Certification in Project Management, emphasis in
E/Commerce, E-Business - graduated in 9-1-99, area's of study includes: PMI/KMA's area's
of management(9).

Course Work= PMI and IBM project management theory, business law and contracts, business
finance, project management S/W, Leadership, Applied project management in a customer
environment, Project management for ebiz/ecomm. Completed IBM tier-2 executive level
classes for advanced project management skills in: Leadership for P.M, International P.M,
Advanced System Requirements, PM Quality Management

>PMI-CERTIFICATION TARGET 2009
>Education/Training in ebiz area's of : CRM,ERP,SCM,E-COMM,PLM,BI, web-hosting and also
multi-industry portfolio knowledge.
>Education/Training in these area's : IBM SSM sales pre-post , methods, marketing, technical
-solutions.

******************************************************************
JOB HISTORY / MAJOR ACCOMPLISHMENTS AS A
Project Manager / Program Manager:

> Project Leader /Sr Analyst ??????.. ( 10/07 -- Present )
Catholic Health Initiative /Corp-HQ, Englewood, CO

* Provided Sr level technical support for national Health care provider, includes complex SW/HW to
support 30 large -small hospitals.
* Led project's to increase customer satisfaction, value creation through assessment of all IT
processes by 20%
* Led project to decrease training processes for new and existing employee's.
* Led project to reduce 3rd shift errors and root-cause analysis for department and cross process
errors during critical processing windows.

>Project Leader /Sr Analyst ?????.( 12/05 -- 07/07 )
First Data Corp-HQ, Englewood, CO 80221

*Led team to relocate complex data-center SW and process infrastructure ,while maintaining SLA and performance
objectives.
*Led project to assess, analysis and implement new technical procedures to lower error rate for corporate operations and
reduce training time 10% year 1, after relocation.
* Led project to transition paper process to on-line , to increase effectiveness and efficiency for all operations and meet
Management strategic goal.
*Established training programs for staff in regard to all aspect of workplace performance and professional development.
For FDC-south-operations.

*Award -- kudos from Exec-Director for technical support of critical application recovery-bypass , to save millions in
Possible losses.
*Award -- kudos Exec-VP , error free changes during critical-heavy change weekend for FDC/Business unit.

>Analyst Kelly IT / Services, Denver, CO ????.?..... ( 05/05 -- 02/06 )
Completed various assignments for IT support for various customers(Nextel, ESI Realty ) SW/HW environments,
includes assessment, analysis and implementation of solutions for a wide range of applications. Also includes
problem management.

>HW-S/W Consultant ?????????.?( 12-03 - 10/04)
SUN-Storagetek Corp, Louisville, CO

*Provided technical support for customers world wide using storage S/W - H/W products including mainframe,
client-server and SAN's, includes Q/A , 2-3 level P/D engineering support.

*(3) Award-Kudos for outstanding service customer( EDS, Merrill-Lynch, Bank --One.)

>Project Leader/Sr SW Analyst ........????( 3/03- 06/03 )
ITT / Systems Div/HQ (Iraq-ARMY), Colorado-Springs ,CO

International management of projects for enterprise management S/W, including assessment, analysis and
implementation of a customer IT and business needs to project requirements and deliverables, in middle
east WAR in IRAQ for US Army:

* Completed assessment of current and future needs for DoD-Army Tivoli SW-HW infrastructure and support.
* Completed training pilot for SW-Tivoli , for peer and military.
* Completed network assessment for deployment of new SW for Army
* Completed Exec and Sr military weekly reviews for milestones and change management for all projects
* Completed IT process reviews and system enhancements
* Managed all projects for Tivoli deployment .

Also provided Sr technical support, business process management in support of DoD -Army data centers supporting
troops in Middle east WAR in IRAQ . Includes network management and DR recovery planning/support.

>Project-Program Leader / Sr Analyst .???( 1/97 - 06/02 )
IBM - Global Services, Boulder CO
* Support of all IBM/GS west enterprise automations accounts, all IBM internal accounts and backup on 33 external
customer accounts.
* Completed SW performance review and recommendation for use in all IBM/global services sites.

* Award - International project ,for banking customer for Technical and business process solutions.
* Award - Technical Vitality , development of training for IBM world-wide ,for new Tivoli operations
primer included intro, root cause, commands, theory.( first in IBM world-wide)
*Award- SW implementation for Tivoli security SW, on time and cost.

* Completed masters certification Project Management George Washington University , also Ebiz/ecomm, advanced
project management in Leadership, Quality Mgt Systems, Systems analysis, International project management.
*Completed project education for technical support personnel IBM/GS West.
*Completed datacenter(Automations) relocation post-sales support for large world-wide travel industry customer.
*Managed all problem and change for internal(40+ accounts), help increase customer satisfaction +5%.

>Project Leader / Sr Analyst ????????.? ( 5/96 - 5/97 )
TIAA-CREF, Denver, CO


* Sr member of staff, duties include project management and Sr level technical support ,national data center NETOPS
support.
* Completed development of quality systems implementation.
* Completed IT process reengineering projects for various key business-technical area's.
* Develop new training for back-up datacenter operations and DR support. *All resulted in increased SLA's and
customer satisfaction and decreased defects and cycle time.
* Also provided Sr technical support, business process management in support of national data centers for a large
investment firm. Includes network management and DR recovery support.

>Project Leader / Sr Network Analyst ?????.?( 1/94 - 5/96 )
MCI Network Eng-Div , Colorado-Springs, CO

* Sr member of staff, duties include project management Sr level technical support ,national data centers mainframe
-Network OPS
* Development of Quality Assurance/control system for NET-OPS technical support,
* Implementation of IT/Business process management system, to reduce down time operator errors and increase SLA's
Customer satisfaction, result's: over 6+ months with out operator error during change weekends.
* Development of technical certification in support of national data centers for a large Tele-Comm. Includes network
management.
*Also provided Sr technical support, business process management in support of national data centers for a large Telcom.
Includes network management and DR recovery support

>Project Leader / Sr OPS Analyst ?.??????..( 10/91 - 12/31/93)
IBM-ISSC-Global Services , Boulder, CO

*Sr member of staff, duties project management Sr level technical support for IBM national data centers-mainframe.
*Award/promotion : Assessment ,analysis and implementation of on-line enterprise management SW to increase SLA,
down time cost's for critical banking customer applications) ,.
* Implemented plan to relocate data center OPS back to customer site including all technical, IT process management
systems.
*Also provided Sr level technical support, IT/Business process management in support of various external customer data
centers operations nation wide.
* Award-Kudos relocation of data-center operations business/it processes for major banking customer, and training of new
employee's.

> Sr Operator C.U Boulder, Boulder, CO ???????.. 1/91 - 10/91 )
* Sr member of Technical staff, duties include supervision , technical support, IT process management in support of
data center operations. Mainframe MVS operations , Development of advanced problem determination procedures
to help reduce error cost and increase SLA.

> Sr OPS Analyst ( AT&T Bell Labs , Westminister, CO ????? 3/89 -12/90 )
*Sr member of technical staff, duties include supervision, technical support, data centers operations nationwide to support
Research/Development Div. Development of advanced problem determination procedures to help reduce error cost and
increase SLA.

>NOC-Supervisor ( USAF - Lowry AFAFC Denver, CO ???? 2/87 TO 2/31/89 )
*Management of world-wide NET-OPS, Sr member of staff, duties include project management:
*Development of standard operations procedures mainframe network ops.
*Develop Training and certification for new NET-OPS department,
*Develop Quality Assurance program
*Implement IT process management system.
*Promotion for outstanding support to customer and staff.
*Sr technical support in support of DoD USAF data centers operations and customer support world -wide includes
network, operations, print and technical help desk.


*********************************
>TECHNICAL ( SW-HW--Tools-Method's) SUMMARY:

>PROJECT MGMT TOOLS: MS-PROJECT & PMO Server, PROJECT WORKBENCH(Niku), IBM P.M METHOD'S

> Quality Tools: 6-Sigma, ISO-9000,ILM


>PC SW : Microsoft Office -(Project 98-2000,Excel,PWR Point, Word, Visio 4.0), IBM Lotus-(Notes,123,Freelance,
Wordpro,) Clarify - problem/change , Primus/BI/Quality SW , Quality, ISO-9001, 6-Sigma Methods.

>MAINFRAME/ENTERPRISE: All/most S/W and H/W, MVS & Z/OS large systems environments (CICS-VTAM
-VSAM-DB2-DFHSM- IMS ,INFO-MAN , TSO/ISPF, RESOLVE, OMEGAMON, VM, IDBMS, OS/JCL, CA-7
-11,CONTROL-M.

>CLIENT SERVER: ( Unix/Linux-AIX) ,MS 95-2000 OS & Server OS,IBM RS/6000,Sun and HP environments S/W
and H/W.

>EBIZ/ECOMM SW = CRM,ERP,SCM,E-COMM,PLM,BI, web-hosting

>NETWORK MANAGEMENT: Monitoring and P/D tools for enterprise, client/server environment
Tivoli Enterprise Systems Management (Framework-SW Distro, Inventory, Netview, SAN MGT, TSM )

>NETWORK PROTOCOL & ARCHITECTURE'S:
TCP/IP() ,SNA,SNMP,OSI-7, FDDI, Token Ring, ATM, POSIP and Gigabit.

>NETWORK H/W: IBM,CISCO,CODEX,NCR,CNT,CABLETRON.

>LAN/MGMT : IBM Netview, CISCO-View, HP-Patrol

>TELECOMM: ANALOG/DIGITAL,IP,DISTRIBUTED,FIBER-OPTICS,SATELLITE

> SW DEVELOPMENT : RUP, SDLC

Certifications
Masters in Project Manager, emphasis in Ebiz/Ecomm and Quality Mgt.


You must be logged in and have a current resume access subscription. Login or Register »

Resumes in Denver, CO | Resumes in Colorado

View other Project Manager resumes, IT Manager resumes