Computer Specialist Resume

Title
Computer Specialist

Primary Skills
Web/ Graphic Design, Troubleshooting, & Operations

Location
US-MT-Missoula (will consider relocating)

Posted
Sep-24-09

Experience:

6/2009-Present
Geek Squad-Best Buy Missoula, MT
Counter Operations Agent

•Contact customers on repair status of their electronics
•Check customers in when they request service or require assistance regarding computers, printers, mp3 devices, camera, etc.
•Complete and maintain all service orders related to Geek Squad operations
•Assist with troubleshooting and repair electronics not sent to outside service centers
•Pre-setup new laptops. Install updates, service packs, remove trial software, and install anti-spy ware and anti-virus software.
•Recycle old customer units and removal of sensitive data.
•Assist customer service and home computer staff with sales as needed.


4/2008-Present
Information Technology-U of M Missoula, MT
Computer Operator

•Monitor & troubleshoot university servers, databases, and jobs on a daily basis.
•Maintain complete database for university phones and network connections and long distance service.
•Maintain high level of confidentiality with all data in my possession.
•Track phishing, abuse, operator errors, pertaining to the university e-mail system.
•Backup for IO Controller-Scheduling reports, finance, and record feeds in and out of University Systems.
•Troubleshoot hardware and software used for daily duties.


9/2005-4/2008
Adams Center-U of M Missoula, MT
Technical Systems Manager

•Book, contract, set-up and settle concerts and fine arts events.
•Liaison with outside promoters, managers, and customers on a daily basis.
•Control and update the Adams Event Center website and electronic reader board.
•Design and distribute ticketing e-mails and newsletters.
•Setup and maintain wireless network for computer and credit card machines.
•Responsible for setup, upgrades, and maintenance on computers and office equipment.
•Supervise event staff related to ticketing and merchandising.
•When supervisor was not available, responsible for count in/ count out and balancing of merchandise sales.
•Fulfill the computer, networking and access needs of incoming production teams for events.


2/2002-9/2005
Adams Center-U of M Missoula, MT
Box Office Supervisor

•Manage daily box office duties, set-up events for ticketing and settlement.
•Reconciling money for each event.
•Season ticketing for Football, Men's & Women's Basketball and Fine Arts.
•Supervise 10-20 people on a daily basis.
•Train and schedule all new box office staff.
•Responsible for security of customer data and transactions.


5/2001-/2001
Masonic & Eastern Star Homes
Greensboro, NC
Activities Assistant/ Intern /Volunteer

•Planned & implemented activities and outing for the residents.
•Completed treatment plans, activity histories, and assessments.
•Performed typical office duties such as filing, faxing, & phone calls.

9/1997-11/2001
Greensboro Coliseum Greensboro, NC
Box Office Ticket Seller

•Operate a computer to sell tickets.
•Assist large numbers of people daily.
•Manage large amounts of money daily.
•Assist people with special needs to obtain information and tickets to events.


1/2001-5/2001
Mental Health Assoc. Greensboro, NC
Program Coordinator/ Intern/ Volunteer

•Oversaw administrative, financial duties, and publicity for the program.
•The program taught social skills to children ages 6-15 diagnosed with AD/HD (Attention Deficit/ Hyperactivity Disorder).

Education:

1997-2001 University of NC- Greensboro Greensboro, NC
•B.S. Recreation, Parks and Tourism- Therapeutic Recreation Concentration

•Currently part-time student to obtain a degree in Information Systems Management.

Skills:
Microsoft Word, Excel, Access, Outlook, Power Point, Visio, Photo Shop, Dreamweaver, Contribute, Banner Finance, EMS (Scheduling Software), Open VMS, and Ticket Master, Paciolan, and Micro flex ticketing systems. Server mainframe experience. Experience with PC and MAC. Various management development classes and seminars. Photo Shop and Web Design classes. Order, setup, install and maintain computers and networks in my free time.

Certifications
See above


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