Project Manager / Software Implementation Resume

Title
Project Manager / Software Implementation

Primary Skills
Project Management for Software Implementation and Customization

Location
US-MI-Grand Haven (will consider relocating)

Posted
Aug-07-09

Professional Profile -- Project Manager / Software Implementation

• Results-driven, highly-adaptable professional with 19 years of experience in the computer software industry, 7 of those as a Software Implementation Project Manager.

• Proficient in team leadership, software lifecycles and applications development, project management, project tracking, resource planning, and technical support.

• Excellent written and verbal communication skills with a proven ability to translate customer needs into effective software solutions.

• Outstanding manager of programming personnel using specialized skill and perspective gained from vast programming experience.

• Disciplined self-starter with 8 years of experience in telecommuting and in managing and monitoring other home-based office telecommuters for superior output and efficiency.

• A personal history of steadily increasing technical expertise and responsibility for personnel and fiscal resources.

• 12 years COBOL programming experience.


Professional Experience
Project Manager (April 2002-May 2009) Gomembers, Inc., Oakbrook, Illinois

Successful Project Manager for Gomembers, Inc., one of the largest association software companies in the United States (http://www.gomembers.com/company/the_company.html). Responsible for client interaction from project inception to completion, coordination of personnel and capital resources across multiple projects, staff utilization, and achievement of revenue targets.

Oversaw project management for over 200 clients.

Project Manager for large customers (organizations representing over $100,000 each in revenue).

Assigned rescue of specific distressed projects. A successful turnaround and completion with restoration of customer confidence in the product and company and customer retention resulted in every case.

Advance to Project Manager was due, in part, to specific customer requests for personal assistance in implementing their projects.

Proficiency in explaining and demonstrating technical concepts and procedures to customers of all computer skill levels sustained customer satisfaction throughout each of their projects and led to these requests.



Senior Software Developer (October 1996-April 2002) Gomembers, Inc., Herndon, Virginia

Created and implemented custom software for a multitude of associations across the country to comprehensively manage member databases including registry, record keeping, subscriptions, billing, and notification functions.

Supported prior contracts with on-line, telephone, and on-site technical support (over $500,000 in revenue).

Conducted customer training both on-site and on-line in company and custom software, hardware systems, database functions, server access and a multitude of other technological applications.

Provided ongoing project management for over 40 clients.

Created, developed and implemented programs utilized in supplemental modules to AZ*Ware software to perform a great variety of functions including file maintenance, updates, edits and deletes.

Modified existing applications to execute specific custom functions per customer requests.

Upgraded and converted old client data to integrate with newly created or modified software products.



Programmer/Analyst (March 1990-July 1996) Fitness Management Corporation, West Bloomfield, Michigan

Created custom programs for accounting, contract processing, collections, administrative and telemarketing departments for corporate division to automate processes company-wide.

Designed mail log input and tracking program, refund log input and tracking system and payable receipt system.

Established on-line user instructional tutorials for all newly launched program systems.

Developed and improved COBOL programs for interaction with Jared graphics package to produce weekly/monthly sales and productivity graphs.


Computer Skills
Desktop Application Software: Microsoft Project, Excel, Outlook, Office; CRM, Dynamics, PDK, and Front Page; Transoft USQL; Citrix; PC Anywhere, GoTo Meeting On-line Meetings, and Convio On-line Broadcast Email.

Programming Languages: COBOL, HTML

Education
Western Michigan University, Kalamazoo: Bachelor of Business Admin., Business Information Systems, Minor, Accounting (1989).

Post-Graduate: Member, Project Management Institute; currently pursuing PMP Certification.

Certifications
See above


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