Resume of Information Technology Director

Title
Information Technology Director

Primary Skills
Proven manager of technical and business teams with highly developed expertise in all aspects of operations

Location
US-NY-Rochester

Posted
Mar-26-08


Information Technology Director

Opportunistic Vision ~ Vendor Relations ~ Project Leadership

Proven manager of technical and business teams with highly developed expertise in all aspects of operations and project/program leadership, including: work breakdown structures; process mapping; team dynamics; scheduling and budget; and status reporting.

Swiftly comprehends the "big picture" and executes the boldest of organizational visions. Renowned for identifying uncharted opportunities in new products, markets and relationships. Superior communicator, easily interacts with executives, regulatory agencies, clients, vendors and staff.
Core competencies:

* Total Customer Focus * Superb Presentation Skills * Strategic Planning
* Resource Management * Risk/Crisis Mitigation * Team Building
* Requirements Analysis * Sets Performance Standards * Terrific "People" Skills
* Conflict Resolution * Employee Development * Regulatory Compliance

CAREER ACCOMPLISHMENTS

Expedia.com (2002 - 2006)

* Provided the organization's user community with 99.99% availability on a 24/7 basis.
* Successfully migrated and decommissioned dozens of latent and redundant applications and hardware, improving overall

organizational efficiencies by 45%.
* Built-out 130-person call center three weeks ahead of schedule and $25,000 under budget.
* Devised and implemented system outage and global communication procedures.
* Established a highly proactive hardware replacement and platform standardization program.
* Flawlessly migrated 5,000-object Windows domain with minimal end-user disruption.
* Standardized written tests to audit the technical skills of IT job candidates.
* Provided a mailbox-level e-mail archiving and retrieval system.
* Supervised the migration from MS Exchange 5.5 to Exchange 2000.
* Engineered and supervised the implementation of the External Vendor Network (EVN) for secure data connects with multiple

business partners.
* Developed security and performance criteria for data connectivity with external partner networks.

NOS Communications, Inc. (1999 - 2002)

* Supervised the LAN & WAN build-out of three new buildings at remote locales; subnetted WAN of six buildings (RFC 1918);

converted from stackable switches to chassis.
* Successfully lobbied for an increase of the engineering staff from four to 22.
* Managed internal DNS and NAT for 70 external domains; implemented DMZ for Internet servers.
* Supervised migration from Cabletron to Cisco for LAN/WAN; established better security for VPN users while improving

teamwork between the IS groups.
* Successfully implemented & maintained the following major products: BindView for object administration and reporting; ISS

Real Secure for intrusion detection; Compaq Insight Manager XE; SurfControl's SuperScout for Internet Monitoring; Cisco PIX

Firewall 520; Veritas' Winland and WinInstall DMS suite; Trend Micro's anti-virus suite; World Secure's e-mail firewall,

filtering, & monitoring; and Lanware's Network Monitoring Suite.



Continued ...
DARIN M. FINCH

Page Two

PROFESSIONAL EXPERIENCE

EXPEDIA.COM, Las Vegas, Nevada 2002 - 2006
Manager, Data Center & Field Services

* Supervised 16 engineers, technicians and contractors supporting all IT staff and system operations across three

geographically-disparate locales.
* Constant emphasis on direct-reports' career growth and development directly led to several being promoted to headquarters

for critical assignments.
* Flawlessly managed a $6M annual budget with 100% accountability.
* Spearheaded adoption of the "virtual team" and "virtual helpdesk" model that boosted flexibility and increased customer

service by 50%.
* Devised and developed training materials for clients on effective use of the organization's Information Technology

resources.

NOS COMMUNICATIONS, INC., Las Vegas, Nevada 1999 - 2002
IS Engineering Manager

* Supervised staff of 12 engineers, technicians and other professionals with an emphasis on positive motivation and high

performance standards.
* Provided a consistent 99.7% uptime of applications and hardware in a 24/7 consumer environment.
* Administered 60 Microsoft and 30 Novell servers, 2,500 PCs and 4,000+ users.
* Built a redundant and secure seven-building WAN and 5,000 port layer three LAN.
* Maintained vendor relations; negotiated, justified and procured $2M+ in hardware and software.
* Established the organization's first-ever real-time reporting of network and server utilizations, security, availability

and performance.

STATE OF NEVADA, DEPT. OF TAXATION, Las Vegas, Nevada 1994 - 1999
Field Auditor II

* Interpreted and applied various tax statutes for wide variety of business types and industries.
* Analyzed and interpreted business' accounting procedures and financial records.
* Evaluated business model to understand operational processes and activities.
* Interpreted and applied GAAP and FASB standards to ensure compliance and reliable audit results.

SAFECO INSURANCE COMPANY, Fountain Valley, California 1990 - 1994
Premium Auditor

* Reviewed, evaluated and summarized accounting systems and financial procedures.
* Performed financial audits of business customers to determine operational functions.

EDUCATION & CERTIFICATIONS

KAPLAN UNIVERSITY
Master of Business Administration, 2007
~ GPA: 4.0/4.0

SAN DIEGO STATE UNIVERSITY, San Diego, California
Bachelor of Science, Business Administration, 1989
~ emphasis in Finance

MICROSOFT CORPORATION
Certified System Engineer (MCSE), 1999
~ Windows NT 4.0, Exchange 5.5, Exchange 2000
Certified Trainer (MCT), 1999 - 2004

CISCO SYSTEMS
Certified Network Associate (CCNA), 2000 - 2003

Certifications
See above


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