Reporting Resume

Title
Reporting

Primary Skills
QMF Reporting, Microsoft Products Certified

Location
US-ME-Either

Posted
Sep-21-09

Objective
To find a position where my ability to think creatively and identify business problems can be utilized. I have a strong work ethic and enjoy producing quality work. I work well analyzing large quantities of data and I enjoy a fast paced environment. I am seeking a position that will challenge my current skill set, while allowing me to gain additional knowledge leading to opportunities for advancement.
Employment
Business Consultant 10/2007-04/2009
Capgemini Dallas, Texas
Prepared and uploaded spufi to correct or cancel invoices between IMS and DB2.
Researched kWh discrepancies.
Created ISO 9001 certified work instructions.
Updated ISO 9001 certified work instructions
Calculated Transmission Charge Deposits.
Validated month end closing.
Completed ad Hoc QMF queries and JCL queries.
Received and updated Factors.
Monitored supervisor and 4 associates' output for content and quality.

Business Consultant 05-2007 -- 09-2007
XO Communications
Cabs Billing




Billing Specialist 2000-2006
Valor Telecom Irving , Texas
Reviewed customer access and internet accounts to insure billing accuracy.
Created and ran daily billing reports for a customer base of 400,000+ accounts.
Validated 10 access line bill cycles monthly and 3 internet bill cycles monthly, reviewing accounts for accuracy and revenue protection prior to billing release.
Reviewed bankruptcy accounts for pre and post petition amounts, adjusted accounts accordingly
Managed 350+ special manual accounts, analyzing and adjusting as needed. Generated reports to identify billing errors for correction
Created internet billing schedules
Served as overload coverage for associates, analysts and manager.
Analyzed customer accounts for long term billing errors, products, services and taxing.
Monitored monthly access lines and internet revenue reporting.
Created multiple state, multiple worksheet work aid for taxes and surcharges for billing department.
Completed user acceptance tests for access line and internet conversions.
Reconciled the provisioning and billing system at the time of the company's start up.
Chosen to travel for 6 access line and internet conversions

System Specialist 1990-2000
Sears Accounts Payable Center Dallas, Tx
Served as team lead for 27 associates, handled work load priorities, training and daily business.
Researched store shortage claims by comparing bills to store inventory.
Processed file-electronic invoices which generated $25 to 65 million monthly
Created and managed journal entries, reconciliations and accruals.
Managed expense account tracking, reporting and accruals.
Trained associates.
Managed correspondence concerning customer invoices, inquiries and complaints.
Trained new supervisors.
Chosen to serve as pc-file position, travelling to Chicago, for 2 week training out of 400 associates.

Certifications Microsoft 2003
Excel Core Outlook Word Core Word Expert
PowerPoint


Skills
QMF Training 10-Key
Team Player Microsoft 2007 EZ Macro
Self Starter Infopac CRTS
Infopac Plus RightNow CRM LCIS


References Available on Request

Certifications
Excel Core, Word Core, Word Expert, PowerPoint, Outlook


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